General Mills

Manufactures and distributes packaged foods

Lead Technical Architect - Microsoft Platform

System AdministrationUpdated on Nov 12

Full-timeMumbai, Maharashtra, IndiaNo salary listedHybrid

About the Job

Requirements

A Bachelor's degree or a high school diploma is required.
15 to 20 years of experience working with SCCM OSD Imaging and upgrades.
Experience administering SCCM infrastructure, packaging and deploying applications, and managing endpoint patches using SCCM.
Experience integrating Intune with an on-premises SCCM environment to optimize a hybrid solution.
Thorough understanding of OSD Imaging, Autopilot, Intune, Windows upgrades, PowerShell scripting, and SSRS.
Experience supporting PCs in a multinational corporation.
Experience designing reports and dashboards from SCCM and Intune.
Expertise in the BeyondTrust encryption model and troubleshooting.
Ability to build trust and align technical teams, vendors, and business partners.
Ability to explain architecture and trade-offs to technical and nontechnical audiences, including executives.
Ability to gain alignment on standards, priorities, and design decisions across teams.
Ability to facilitate decisions, guide engineers, and lead cross-functional work.
Ability to connect technical choices to business outcomes, value, and risk.
Ability to help teams adopt new platforms, processes, and ways of working.
Ability to bring clarity to complex issues and drive decisions toward resolution.

Responsibilities

Define the global vision and strategy for End User Computing and develop a future roadmap aligned with company and Digital & Technology objectives.
Manage the end-to-end lifecycle of endpoint computing globally, including OSD Imaging, Intune, and SCCM, in consultation with key business stakeholders.
Champion digital workplace productivity tools and facilitate adoption of new ways of working in endpoint computing.
Advise the business and work with the operations manager and delivery team to create roadmaps and apply emerging trends.
Architect, design, and evaluate blueprints for Microsoft SCCM, OSD Imaging, application packaging, and deployment.
Design complex End User Computing solutions, lead workstreams on transformation programs, and ensure conformance to agreed design standards, methods, and tools, including prototyping tools and applications where appropriate.
Shape technical proposals, make solution and service trade-offs, and support the operations team.
Establish Windows patch-management strategies and guidelines with stakeholders.
Improve the existing OSD Imaging process and define its future roadmap.
Research and streamline automated deployment, provisioning, policy management, application packaging, deployments, and updates.
Provide technical and operational governance across the End User Computing environment.
Work with technology groups to streamline processes and drive continuous improvement for infrastructure, services, and support.
Interact with Microsoft and other vendors on solution planning and implementation.
Own resolution of technical challenges for SCCM, OSD Imaging, Intune, and application-packaging projects.
Create and maintain project documentation, including business requirements, statements of work, proofs of concept, and technical designs.
Review incidents and perform root-cause analysis; ensure documentation is in place and current.
Design and implement IT strategy, lead teams in successful project implementation, and maintain customer experience, satisfaction, service-level agreements, and work processes.
Envision and strategize technology roadmaps for specific technologies and products.
Monitor IT industry developments and help the organization align with established and emerging industry standards.
Provide highest-level escalation support and investigate and resolve complex user issues and escalations.
Develop customized solutions based on business requirements and product-design scope, including technical designs and responsibility-assignment matrices.
Participate in compliance and security reviews and work with internal teams to build security, reliability, and scalability.
Identify process-improvement and automation opportunities and gather requirements from stakeholders.
Manage retention policies, data-governance reports and dashboards, information holds, data imports in the Security and Compliance Center, and inactive mailboxes.
Use agile and Scrum methods to drive and deliver projects in sprints, and document work, processes, and compliance.

Desired Qualifications

Experience with mergers, acquisitions, and divestitures.
Exposure to and experience with Intune and security tools.
Advanced PowerShell proficiency for automation, reporting, and advanced configuration, including Exchange Online, SharePoint Online, Azure Active Directory, and Microsoft Graph.
Business and technical acumen.
SCCM certification.
Understanding of the consumer packaged goods industry.

COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

OVERVIEW

The End User Computing Lead Architect will be responsible for defining the global vision and strategy and developing a future roadmap in alignment with the General Mills & D&T objectives.

Working in consultation with key business stakeholders, globally managing the end-to-end lifecycle of End Point Computing like OSD Imaging, Intune, SCCM etc.

Serve as champion for Digital Workplace productivity tools in a transformational and geographically diverse corporate environment. Encourage and help facilitate the adoption of new ways of working in End Point Computing.

As a trusted advisor for the business, Lead Architect works closely with the operations manager and other members of the delivery team. Create road maps, new trends and how that could be applied to business.

KEY ACCOUNTABILITIES

Architect, Design and Evaluate blueprint for Microsoft SCCM, OSD Imaging, Application packaging & deployment.
Hands-on knowledge on OSD Imaging Task sequences, Autopilot, Driver management, SCCM troubleshooting & infrastructure management, Scripting & Automation (Power shell), Intune etc.
Experience in Windows server management and troubleshooting
Partner with stakeholders to define Roadmap and Strategies around various EUC technologies.
Designing complex EUC solutions, leading work-streams on transformational programs and ensuring conformance to agreed design standards, methods, and tools, including prototyping new tools and applications where appropriate.
Shaping EUC technical proposals whilst making solution/service trade-offs where appropriate and providing support to our operations team.
Establish Windows patch management strategies & guidelines in partnership with stakeholders.
Provide guidelines & improvements for existing OSD Imaging process & define future roadmap for the same.
Responsible for researching and streamlining automate deployment, provisioning, policy management, application packaging, deployments, and updates.
Provide Technical and Operational Governance across the End User Computing environment.
Work with other technology groups to streamline effective processes and drive continuous improvement for infrastructure, services, and support.
Interact with vendors (Microsoft) on planning & implementing solutions.
Resolution ownership of technical challenges for SCCM, OSD Imaging, Intune and Application Packaging projects.
Create and maintain project related documentation (Business Requirement, Statement of Work, Proof of concept, technical design etc.)
Review of incidents and root cause analysis, ensure appropriate documentation is in place and updated with latest version.
Extensive experience in designing & implementing IT strategy, leading teams for successful project implementation while ensuring high-quality customer experience, elevating customer satisfaction in line with SLAs and work processes. Problem solver with a passion for technology; skilled in grasping the big picture, conceptualizing & implementing solutions and partnering closely with leaders & stakeholders
Envision and strategize the technology roadmap for specific technology / product
Keep abreast of developments within the IT Industry and help organization be in line with defined or emerging industry standards
Provide the highest level of escalation support, investigate and resolve complex user issues / escalations
Provide customized solutions based on business requirements within the scope of the product design, planning of Technical Designs and RACI
Participates in compliance and security reviews as necessary including working closely with internal teams to build security, reliability, and scalability
Identifying new process improvements & automation opportunities, requirement gathering from stakeholders
Retention policies, data governance reports and dashboards, Information holds, import data in the Security and Compliance Center, manage inactive mailboxes
Working experience in agile methodology, scrum to drive & deliver the projects in sprints, documentation of work or process & compliance

MINIMUM QUALIFICATIONS

Education: “Must Have” education level (Bachelor's degree, High School Diploma).

Experience: 15 to 20 years of SCCM OSD Imaging & upgrade working experience

Technical Skills:
Experience in SCCM infrastructure administration, application packaging & deployment and endpoint patch management using SCCM.
Experience on Intune integration with on premise SCCM environment to optimize hybrid solution.
Thorough understanding OSD Imaging, Autopilot & Intune, Windows upgrades, PowerShell scripting & SSRS
Multinational Corporation PC support experience.
Experienced at designing reports / Dashboards from SCCM and Intune.
Beyondtrust expertise of encryption model and troubleshooting skills

Soft Skills:

Stakeholder management — build trust and align technical teams, vendors, and business partners.
communication — explain architecture and trade-offs to both technical and nontechnical audiences, including executives.
Influence and negotiation — gain alignment on standards, priorities, and design decisions across teams.
Leadership and collaboration — facilitate decisions, guide engineers, and lead cross-functional work.
Business and consulting mindset — connect technical choices to business outcomes, value, and risk.
Change management and adaptability — help teams adopt new platforms, processes, and ways of working.
Structured problem-solving — bring clarity to complex issues and drive decisions toward resolution.

PREFERRED QUALIFICATIONS

15 to 20 years of SCCM OSD Imaging & upgrade working experience
Merger, Acquisition and divestiture working experience
Exposure & experience in Intune and Security tools
Automation and Scripting: Advanced proficiency in PowerShell (Exchange Online, SharePoint Online, Azure AD, Microsoft Graph) for automation, reporting, and advanced configuration.
Business and technical acumen
SCCM Certification

Understanding of CPG industry

ELIGIBILITY

Applicants must meet minimum age qualifications in the country in which the job is located.

About the Company

General Mills

Manufactures and distributes packaged foods

General Mills is a global food company that manufactures and sells a wide range of packaged foods. Its products include cereals (like Cheerios), baking and ready-to-eat mixes (Betty Crocker, Pillsbury), ice cream (Haagen-Dazs), and pet foods (Blue Buffalo). The company distributes these products through grocery stores and online retailers and supports its brands with targeted advertising. Its food lines reach households, families, and pet owners alike. General Mills differentiates itself through a broad, well-known portfolio, a commitment to quality and sustainability, responsible sourcing, and community involvement, which helps build customer trust. Its goal is to provide tasty, nutritious foods while making a positive impact on people, communities, and the environment.

Company size: Not listed
Company stage: IPO
Headquarters: Minneapolis, MN
Founded: 1928

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