Credit Fraud Expert

Your role & work environment

You will be part of the Credit Risk Tribe of ING Belgium. The Tribe is a dynamic team that leads end-to-end transformation of credit risk - shaping policies and decision models, embedding proactivity & future-proofness in technology and data, and accelerating automation.

Beyond execution, the Tribe acts as trusted partner, delivering actionable insights that supports the bank’s strategy and drive decisions, fueling profitable, sustainable growth in line with ING Belgium Together for Progress strategy.

Your scope covers the Belgian credit portfolio including Personal Lending (Mortgage and Consumer loans), Business/Wholesale Lending and (Asset-based) products. Your support, advise and execution ability ensure that the automated and manual credit processes become more fraud resilient.

As a credit fraud expert, you analyse vulnerabilities in the credit chain, identify early warning signals, ensure implementation of proper controls and facilitate the sharing of lessons learned within the risk departments and with the first line of defence. You also play a pivotal role in aligning the different local and global stakeholders, and drive the further maturation of the risk culture.

Your key responsibilities

You advice and implement controls to increase the fraud resilience of credit processes and ensure that the relevant 2 Line of Defense are effectively leveraging each others capabilities. As credit fraud expert:

• You analyse end-to-end credit processes (origination, in-life and restructuring) and identify potential weaknesses for fraud
• Develop and maintain a comprehensive credit fraud framework that covers all business lines, products, decision tracks and 1/2 Line of Defense perspective
• Liaise with relevant ING Group functions and other locations on the development in (credit) fraud modi operandi and ensure that relevant lessons learned and best practices are continuously shared and used to improve local processes
• Develop and monitor relevant learning journeys for credit community including front office, credit transaction approval and restructuring units to ensure that adequate assessment and management of fraud risk remains top of mind
• Manage the relevant stakeholders in the fraud community including Fraud & Cybersecurity tribe, Non-Financial Risk, Product Tribes and Credit Management teams
• Develop and challenge the relevant (credit) policies and ensure that latest insights with respect to credit fraud modi operandi are correctly reflected in the relevant controls and requirements incl. digital and model-based decision journeys
• Drive embedding of automated fraud checks in target processes (e.g. Business Banking BLEND, automated decision flows) and assess their effectiveness and efficiency to ensure that ING does not create a false sense of security
• Leverage AI possibilities to effectively and efficiently improve lending fraud monitoring and management

You represent your department in a wide variety of change projects

• You participate as credit fraud expert or project lead in joint Risk & Front office projects, and can autonomously steer impactful changes in processes and policies
• You are able to represent your department as the credit fraud expert and take the necessary decisions on behalf the department
• You are the go-to person for credit fraud expertise. Providing guidance and knowledge on all aspects (regulation, policies, structuring requirements, controls, modi operandi, red flags etc.)
• You proactively and systematically seek to improve credit fraud resilience within ING Belgium, and act as a real driver of change

We are looking for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Credit Fraud Expert you will also need:

• Master or equivalent education (by experience is also considered)
• Minimum of 10+ years experience with (internal) investigations, behavioral analytics and modelling and/or credit experience in risk or front office roles
• Knowledge of fraud management & experience at a public authority (prosecution, police or an investigative agency) is an advantage
• Advanced knowledge of AI is a clear advantage for the function; alternatively, you will develop AI knowledge on the job and through dedicated, relevant trainings
• Willingness to learn about and work on related products such as Commercial Finance
• Perfect knowledge of English (both written and verbally) and good understanding of French and/or Dutch
• Excellent stakeholder management skills at all organizational levels (including C level management)
• Team player who ensures a continuous knowledge transfer and smooth work allocation within the team and ability to drive change and develop internal culture
• Very good presentation and project management skills

We offer you  

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work with endless opportunities to realise your ambitions and grow your knowledge
• An informal, dynamic environment with innovative colleagues supporting your endeavours
• A progressive and agile way of working, where new ideas are valued ahead of convention
• The diversity of internal contacts (commercial as well as support)

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!