Three to five years of field services experience is required.
Strong organizational, critical thinking, communication, and people skills are required.
Strong attention to detail and commitment to professional integrity are required.
Ability to execute multiple tasks, deadlines, and priorities is required.
Proficiency in Microsoft Office is required.
Ability to sit for extended periods and to bend, reach, kneel, twist, grip items, read computer screens and email, talk on the phone, and lift up to ten pounds is required, with reasonable accommodations.
Responsibilities
Communicate with customers, vendors, and other suppliers about staffing, scheduling, system layout, and safety issues.
Supervise field services personnel who provide on-site support and technical assistance to customers during complex projects.
Oversee estimation, installation, troubleshooting, and maintenance of products and equipment to ensure proper function and maximize uptime.
Oversee customer relationships and research and answer difficult customer questions about projects from start to finish.
Implement methods, guidelines, and policies to facilitate efficient service delivery and quality control.
Provide guidance to assist with complex services or issues.
Train field services employees to produce high-quality work and handle on-site challenges effectively.
Establish and maintain positive working relationships with employees and department managers.
Manage project execution from start to finish, collaborate with the team, identify issues, solve problems, oversee contractors, vendors, partners, and installers, and keep stakeholders informed and safe.
Perform additional job-related duties and follow other job-related instructions as requested by a supervisor.
Desired Qualifications
An associate or bachelor’s degree is preferred.
Primary Accountability:
As a Field Services Manager, you’ll be our point-person, managing our project execution from start to finish. You’ll collaborate with our team, raising flags and solving problems as needed. We’ll count on you to oversee our contractors and vendors, partners and installers, keeping everybody in the loop, and above all, keeping everybody safe. We’ll appreciate your leadership, your communication and reports, your impressive teamwork skills, and the way we can count on you to execute a project to completion.
Major Duties:
Communicate with customers, vendors, and other suppliers concerning all staffing, scheduling, system layout and safety issues.
Supervises field services personnel who perform on-site support and technical assistance to customers through the execution of complex projects.
Oversees estimation, installation, troubleshooting, and maintenance of products and equipment to ensure proper function and maximize uptime.
Oversees customer relationships while researching and answering difficult customer questions about projects from start to finish.
Implement methods, guidelines, and policies to facilitate efficient service delivery and quality control.
Acts as a source of guidance to assist with complex services or issues.
Trains field services employees to perform and produce excellent quality of work and effectively handle on-site challenges as needed.
Establish and maintain positive working relationships with employees and department managers.
Qualifications:
Associate or bachelor’s degree preferred. High school diploma or equivalent required.
3-5 years of field services experience required.
Strong organizational, critical thinking, communication, and people skills.
Strong attention to detail and commitment to professional integrity.
Able to execute on multiple tasks, deadlines, and priorities.
Strong organizational, critical thinking and people skills
Proficient in Microsoft Office required.
Physical Demands:
Physically mobile with reasonable accommodations.
Ability to sit for extended periods of time.
Ability to read computer screens, email and talk on the phone.
Ability to bend, reach, kneel, twist and grip items while working at assigned desk area.
Ability to lift up to ten (10) pounds.
Work Environment:
Professional and deadline-oriented environment in an office setting.
Interaction with team members and clients in both remote and on-site locations.
Periodic weekend or evening work is expected.
Additional Duties:
Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.