Design Director

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location and Flexibility

This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month) or Porto Alegre (3 times/ week or 12 days/ month). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

The Opportunity

As a Design Director, you'll lead a team of approximately 8 designers within our design practice of approximately 90 designers. This is a unique opportunity to lead and directly influence creative direction without becoming removed from the design work itself. You'll work on projects involving emerging technology, including AI and agentic pipelines, and multimodal experience design. You'll design and build with AI tools as part of your regular work, and you'll be responsible for leading the adoption of those practices across your team.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, mentorship experience, and thought leadership. In your cover letter, tell us how you have supported diversity, equity, and inclusion in your work, such as through team practices, mentorship, or design decisions. We welcome applications from people of all backgrounds, and we particularly encourage women, Black and Indigenous people, LGBTQIA+ people, and people with disabilities to apply.

Responsibilities

• Set project direction from initial concept through prototyping, including hands-on development of coded prototypes using AI tools.

• Provide meaningful guidance on everything from client communication to detailed design execution

• Help designers push out of their comfort zone to create the best work of their careers

• Connect design decisions to the client's business outcomes, and identify opportunities to expand the work beyond the current scope

• Collaborate and build relationships with cross-disciplinary teams such as product, engineering, content, and project management to orchestrate a smooth project experience for our clients and teams

• Define conceptual and visual direction for well-known brands

• Validate your design decisions through user feedback, quantitative insights, and evolving best practices

• Build relationships with clients and navigate your team through challenges that may interfere with executing the best product possible

• Present design work to clients throughout all phases of the process, including executive reviews and new business pitches

• Be accountable for the quality of all client-facing work produced by your team

• Identify account risks early and propose plans to address them

• Contribute to the development of the design practice through critiques, frameworks, and training

• 80% of your time will be spent working with your fellow designers on mission-critical projects with Fortune 500 clients

• 20% of your time will be spent managing your team, including regular 1:1s, setting expectations, giving feedback, and managing performance

Qualifications

• 10+ years in the design industry

• You've shipped products that impact thousands of users or more, and most recently you've been leading design teams

• A portfolio is required. It must demonstrate work of the highest quality: taste, high standards of craft, attention to detail, and the outcomes your work achieved for users and the business. Projects you've built yourself, including with AI tools, can be included

• Solid understanding of the product development process, from problem definition to working software

• You have strong opinions about visual and user experience design while remaining flexible to new or differing perspectives

• Hands-on experience building with AI tools such as Claude Code and Figma Make, including working prototypes or code contributed to a product

• Working knowledge of Git, including branches and pull requests

• Understanding of front-end architecture, including components, state, and design tokens

• This role combines people management with hands-on design and build work. Both are required

• Experience connecting design decisions to business outcomes, and explaining trade-offs and commercial impact to senior client stakeholders

• Experience presenting complex ideas and design recommendations to senior client stakeholders and team members, including executive reviews and new business pitches

• Experience managing the performance of designers, including giving direct feedback and addressing underperformance

• You love working with clients, and they love working with you. You're empathetic to their needs and can bring solutions if problems arise

• Fluent professional English. CEFR C2 preferred

• Experience working with international clients is a plus

Why TELUS Digital?

At TELUS Digital, you’ll work with world-class brands like FOX, HBO, PepsiCo, and Domino's, building transformative digital products that impact millions. Our global reach allows you to collaborate with diverse, international teams, solving complex problems and delivering tech-driven solutions that matter.

We thrive on engineering excellence, using the latest technologies in cloud computing, AI, machine learning, DevOps, microservices architecture, and data engineering. Our teams embrace Agile methodologies, continuous integration and deployment (CI/CD) pipelines, and a DevOps-first mindset to deliver solutions at scale.

In addition to being part of an international and innovative consultancy company, you will have:

• A Global Innovation Hub: Be part of an international consultancy at the forefront of technology

• Work-Life Harmony: Enjoy flexible hours and autonomy to balance your professional and personal life

• Cutting-Edge Tech Playground: Dive into the latest technologies and shape the future of digital solutions

• Prestigious Partnerships: Collaborate with world-renowned brands, making a real impact in the market

• Growth-Centric Environment: Thrive in our collaborative ecosystem with a clear career development path

• Global Exposure: Embrace optional international travel opportunities to broaden your horizons

Some of our benefits:

• Health and dental plan

• Life insurance

• Monthly voucher for meals, culture, education, health and mobility

• Child care assistance and more!

Equality

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Therefore we provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.

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