Finance Supervisor - Income Audit & Credit

Mandarin Oriental, Desaru Coast is looking for a Finance Supervisor – Income Audit & Credit to join our Finance Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Finance Supervisor – Income Audit & Credit is responsible for overseeing the daily income audit process and credit control activities to ensure that all hotel revenue is accurately recorded, properly supported, and collected in a timely manner.

The position will supervise the verification of daily revenue transactions, reconciliation of income from all hotel outlets and systems, monitoring of accounts receivable and credit accounts, and follow-up of outstanding balances. The role will also ensure compliance with hotel policies, internal controls, and financial procedures.

As Finance Supervisor – Income Audit & Credit you will be responsible for the following duties:

Income Audit

• Supervise and perform daily income audit activities to ensure all hotel revenue is accurately recorded and reported.
• Review and verify daily revenue reports from Front Office, Food & Beverage, Spa, Recreation, and other revenue-generating departments.
• Reconcile revenue between the Property Management System (PMS), Point-of-Sale (POS) systems, payment systems, and General Ledger.
• Verify room revenue, package revenue, discounts, rebates, complimentary rooms, allowances, voids, refunds, and adjustments.
• Review daily cash, credit card, bank transfer, online payment, and other payment transactions.
• Ensure all revenue transactions are supported by proper documentation and approvals.
• Investigate discrepancies and follow up with the respective departments for clarification and corrective action.
• Prepare and review daily revenue and income audit reports.
• Ensure proper recording of city ledger and other non-cash transactions.
• Monitor and verify room rate, package, and promotional transactions against approved rates and policies.
• Ensure adequate controls are in place to minimise revenue leakage and financial irregularities.

2. Credit Control & Accounts Receivable

• Supervise the monitoring of hotel credit accounts and outstanding receivables.
• Review the Accounts Receivable ageing report and identify overdue accounts requiring follow-up.
• Follow up with departments and customers/companies regarding outstanding balances and payment status.
• Monitor credit limits and payment terms for corporate, travel agent, wholesaler, and other credit accounts.
• Ensure invoices, statements, supporting documents, and credit notes are accurate and issued on a timely basis.
• Review and follow up on disputed invoices and unidentified payments.
• Assist in maintaining proper documentation for credit approvals and account opening.
• Escalate long-outstanding or high-risk accounts to the Finance Manager for further action.
• Support collection activities and ensure outstanding balances are followed up according to the hotel's credit policy.
• Assist with month-end reconciliation of Accounts Receivable and related balance sheet accounts.

3. Month-End Closing

• Assist in month-end closing activities related to income audit and accounts receivable.
• Ensure all revenue transactions are posted accurately and within the correct accounting period.
• Review outstanding reconciling items and ensure timely resolution.
• Assist in preparing monthly revenue and receivable reports.
• Support the Finance Manager in reviewing revenue and credit control results.

4. Internal Control & Compliance

• Ensure compliance with hotel financial policies, accounting standards, and internal control procedures.
• Identify weaknesses in revenue and credit processes and recommend improvements.
• Maintain proper audit trails and supporting documentation for financial transactions.
• Assist with internal and external audit requirements.
• Ensure confidentiality and proper handling of financial and guest information.
• Report any suspected irregularities, fraud, or control weaknesses to the appropriate management.

5. Team Supervision

• Supervise and guide Income Audit / Accounts Receivable team members in their daily duties.
• Allocate work and ensure tasks are completed accurately and within deadlines.
• Review the team's work and provide guidance on accounting and operational issues.
• Train and coach team members on income audit, credit control, systems, and hotel financial procedures.
• Monitor staff performance and provide feedback to the Finance Manager.
• Ensure adequate departmental coverage and effective handover of daily tasks.

6. Systems & Process Improvement

• Ensure accurate use of PMS, POS, accounting, payment, and other relevant financial systems.
• Identify opportunities to improve income audit and credit control processes.
• Participate in system testing, implementation, and process improvement projects when required.
• Ensure proper controls are maintained when new systems or processes are introduced.

As Finance Supervisor – Income Audit & Credit, we expect from you: 

Educational Background

• Diploma or Bachelor's Degree in Accounting, Finance, or a related field.
• Minimum 3–5 years of relevant experience in hotel finance, income audit, accounts receivable, or credit control.
• Previous supervisory experience in a hotel or hospitality environment is preferred.
• Strong knowledge of hotel revenue operations and financial controls..

Skills

• Experience with PMS, POS, and accounting systems is an advantage.
• Good understanding of Accounts Receivable, income audit, reconciliation, and credit control processes.
• Good command of written and spoken English.
• Strong analytical and problem-solving skills.
• Good attention to detail and accuracy.
• Able to work independently and manage multiple deadlines.
• Strong communication and interpersonal skills.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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