Tesla

Makes electric cars, robotaxis and grid batteries

Operational Lead - Rental Process & Management Systems

Business OperationsUpdated on Nov 11

Full-timeNo salary listed

About the Job

Requirements

Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, for documentation and presentations.
A bachelor's degree in Business, Information Technology, or a related field, or equivalent experience.
A strong understanding of IT project management principles and familiarity with agile development methodologies.
Experience with project management tools such as Jira for tracking tasks and managing workflows.
Ability to analyze complex processes and translate them into clear, actionable technical requirements.

Responsibilities

Define and document the end-to-end rental process, identifying key touchpoints and user requirements.
Translate user needs and feedback into actionable inputs for the product roadmap to enhance rental systems and tools.
Develop and present business cases to justify new product features, aligning with strategic business goals and user benefits.
Cultivate and manage strategic relationships with insurance providers to establish and scale direct billing capabilities for the rental program.
Partner with Learning & Development teams to design and deliver targeted field training programs, close knowledge gaps in rental processes, and develop scalable resources to support program adoption and compliance.
Collaborate with product development teams to prioritize features and ensure alignment with business objectives.
Monitor and report on project progress and implementation success metrics, and identify risks and propose mitigation strategies to stakeholders.

Desired Qualifications

Experience with user experience (UX) design or user feedback integration.

Category	Operations & Business Support
Location	Fremont, California
Requisition ID	276287
Type	Full-time

Job Description

<p>The Operational Lead, Rental Process & Management Systems is responsible for defining and refining the rental process at Tesla, directly informing the product roadmap for rental-related initiatives. This role acts as a critical liaison between end-users and product development teams, ensuring that user needs and technical solutions align to drive a seamless rental experience.</p><p>This role can sit out of Fremont, CA or Austin, TX.</p>

Job Responsibilities

Define and document the end-to-end rental process at Tesla, identifying key touchpoints and user requirements
Translate user needs and feedback into actionable inputs for the product roadmap to enhance rental systems and tools
Develop and present business cases to justify new product features, aligning with strategic business goals and user benefits
Cultivate and manage strategic relationships with insurance providers to establish and scale direct billing capabilities for Tesla’s rental program
Partner with Learning & Development teams to design and deliver targeted field training programs, close knowledge gaps in rental processes, and develop scalable resources to support program adoption and compliance
Collaborate with product development teams to prioritize features and ensure alignment with business objectives
Monitor and report on project progress, metrics of success for implementation, and identify risks and propose mitigation strategies to stakeholders

Job Requirements

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for documentation and presentations
Bachelor's Degree in Business, Information Technology, or a related field, or equivalent experience
Strong understanding of IT project management principles and familiarity with agile development methodologies
Experience with project management tools such as Jira for tracking tasks and managing workflows
Excellent communication and stakeholder management skills to bridge user and technical teams
Ability to analyze complex processes and translate them into clear, actionable technical requirements
Experience with user experience (UX) design or user feedback integration is a plus

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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