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OneDirect

Omni-channel customer support platform with analytics

Software Engineer 3

Backend EngineeringConfirmed live in the last 24 hours
Full-timeBengaluru, Karnataka, IndiaNo salary listedRemote

About the Job

Requirements

  • Proven experience as a software architect or principal engineer.
  • Experience in software development and coding in languages such as Java, JavaScript, and Python.
  • Excellent knowledge of designing and developing microservices.
  • Strong knowledge of the Spring Framework, Hibernate, Kafka, and Redis.
  • Good knowledge of SQL and NoSQL databases.
  • Good knowledge of the design and development of distributed systems.
  • Proven experience with at least one cloud platform: AWS, Azure, or GCP.
  • A technical mindset and attention to detail.
  • Strong communication and presentation abilities.
  • A Bachelor's or Master's degree in Computer Science, or equivalent.
  • At least 6 years of work experience in product development.

Responsibilities

  • Collaborate with stakeholders to determine functional and non-functional requirements for software development.
  • Develop high-level product specifications, considering system integration and feasibility.
  • Write clean, maintainable code while rapidly iterating and shipping features.
  • Communicate concepts and guidelines to the development team.
  • Provide technical guidance and coaching to junior developers.
  • Ensure software meets quality, security, modifiability, and extensibility requirements.
  • Approve the final product before launch.

Desired Qualifications

  • Working knowledge of Docker, Kubernetes, Elasticsearch, MySQL, Cassandra, MongoDB, Kafka Connect, and Kafka Streams.
  • Experience building and developing SaaS applications.
  • Ability to develop intellectual property.
  • Microsoft Azure certification.

About the Company

OneDirect

Omni-channel customer support platform with analytics

OneDirect provides an omni-channel customer experience management platform that helps Indian brands manage customer support from a single dashboard with real-time dialogue, analytics, and automated workflows. The product stitches together channels like chat, email, and social into one interface, enabling real-time messaging, routing, escalation, and insights through dashboards. It differentiates itself by offering a unified, subscription-based solution tailored for Indian brands (with UAE presence) rather than separate, channel-specific tools. Its goal is to improve customer satisfaction and engagement by simplifying and speeding up support operations through data-driven, centralized operations.

Company size
51-200
Company stage
Series A
Total funding
$6M
Headquarters
Bengaluru, India
Founded
2013

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