I

ING

Digital banking and sustainable lending

Investment Expert Lead Generation

Customer SupportConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • A bachelor's degree is required; a relevant field of study is preferred.
  • Experience with telephone customer contact and the ability to naturally identify customer needs and schedule a suitable appointment with an advisor are required.
  • The ability to work in a hybrid arrangement from Brussels, Ghent, or Louvain-la-Neuve is required.

Responsibilities

  • Proactively and reactively schedule customer appointments following outbound and inbound calls, callback requests, and emails.
  • Recognize potential investment needs and schedule advisory meetings with Personal Bankers or Investment Experts Advice.
  • Handle incoming phone calls and emails and ensure timely and accurate follow-up.
  • Support Affluent customers with administrative service questions and processes, including KYC and RFI.
  • Guide customers in using digital investment solutions, including Self Invest, Easy Invest, and Star Fund.
  • Contribute to efficient, consistent, and customer-focused service.
  • Help increase customer satisfaction.
  • Carefully and efficiently handle administrative service questions.
  • Encourage customers to use digital investment solutions by guiding them in app and web environments.
  • Contribute to ING's commercial growth objectives.

Desired Qualifications

  • A bachelor's degree in Investments, Finance, or Economics is preferred; another relevant field of study is also considered.

About the Company

ING

Digital banking and sustainable lending

ING provides digital banking and financial services to individuals and businesses worldwide. Its products and services include online and mobile banking, lending, payments, and advisory services designed to be frictionless so customers can make confident financial decisions. ING differentiates itself by focusing on sustainable choices, responsible lending, and sharing knowledge to help customers and partners realize their visions for a better future. The bank emphasizes empowerment over judgment and aims to finance change, partner with customers, and continuously innovate in a sustainable way. Its goal is to help people and businesses progress toward their goals while reducing barriers and making banking easier and more responsible.

Company size
10,001+
Company stage
IPO
Headquarters
Amsterdam, Netherlands
Founded
1991

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