Senior Account Manager

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description:

The Senior Account Manager (Sr. AM) manages the partner relationships for a portfolio of high-value managed and top-managed partners.

The main objective of the SAM is to execute a prioritized partnership strategy within their portfolio to achieve designated commercial and product targets, including frequent travel for regular business reviews.

Key Job Responsibilities and Duties:

• Support Booking.com strategy & delivery initiatives and vision for regional / national group partners and/or high value properties.
• Ability to consult, support and collaborate with internal stakeholders in managing partners to optimize performance of partners, like connectivity providers, central teams, (Sr.) key account managers and local offices.
• Responsible for managing relationships with decision makers of regional / national /local group partners or high value properties and driving performance.
• Ability to demonstrate deep understanding of Booking.com B.V. products, local market and operations of partners managed.
• Ability to independently manage projects.

Qualifications & Skills:

• Minimum of 3 year experience in relevant regional account management function dealing with complex / high value partners
• Ability to manage portfolio of single property partners as well as complex multi property partners
• Good understanding of revenue, channel and distribution management
• Ability to connect with and influence different internal and external stakeholders
• Good ability to read and interpret multiple data sources in order to define short/medium/long-term goals
• Strong relationship management skills
• Basic project management skills
• Ability to work together with multiple stakeholders

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit 

Diversity, Equity and Inclusion (DEI) at Booking.com: 

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. 

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” 

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process: 

• Let’s go places together: How we Hire 

• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.