Kubota Australia and New Zealand

Manufactures farm equipment, engines, pipes

Field Service Support Specialist - AU Product Support

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeTruganina, Australia

About the Job

Requirements

A mechanical trade qualification (Mechanic) or mechanical engineering qualification is required.
A Certificate IV in Workplace Training and Assessment is desirable, although training can be provided.
A valid Australian passport and driver's licence are required.
Relevant qualifications, licences, or tickets for machinery being operated or demonstrated are required as applicable.
Significant experience in a similar role providing diverse service and technical support for agricultural and/or industrial machinery is required.
Deep mechanical and technical experience working with agricultural machinery is required.
Experience adjudicating warranty claims is required.
Analytical and problem-solving skills are required, including attention to detail and the ability to research, analyse, solve, or troubleshoot complex and diverse service and technical problems and make pragmatic, evidence-based decisions.
Well-developed organisational and time-management skills are required.
Interpersonal and communication skills are required, including the ability to develop and deliver service training and produce managerial and technical reports.
Customer-centricity and highly developed relationship-management and customer-service skills are required.
Computing skills are required, including the ability to use Google and Microsoft Office suites and various web-based systems.
The ability to work largely autonomously, report and escalate matters appropriately, and ensure health and safety is required.
The incumbent must undertake significant regional travel, may be required to travel interstate or internationally, and must remain able to meet all requirements for such travel.

Responsibilities

Act as a subject matter expert on allocated product ranges, initially Hay/Forage and Implements, and provide service and technical support to the dealer network and internal stakeholders.
Respond to and resolve issues; develop and deliver technical training; prepare and provide technical materials and communications; demonstrate safe operation and repair techniques; troubleshoot and provide guidance, advice, and consultation to optimise customer service.
Undertake field performance investigations, customer clinics, product demonstrations, and machine start-up services.
Liaise with and report to the manufacturer on technical matters and field issues.
Undertake factory product inspections or surveys and complete reworks on internal or stock machinery as required.
Adjudicate warranty claims.
Prepare scheduled and ad hoc reports, including product and technical failure tendency reports and status and activity reports.
Promote the use and sale of genuine parts, crop packaging, oils, fluids, and accessories.
Maintain current product knowledge by studying technical information, relevant laws, and theory, and undertaking physical tasks including disassembly and assembly of components, testing, diagnosis, measuring and monitoring, adjustment, and repair.
Ensure activities align with Kubota Dealership Agreements, Kubota policies and procedures, particularly Service policies, and training provided regarding practices and procedures; perform duties with appropriate use of financial and organisational resources.
Collaborate and communicate with team members who share dealer and customer interactions to support smooth, accountable dealings and customer satisfaction, including contacts such as Regional Sales Managers, Zone Managers, and Product Managers.
Participate in team endeavours and cross-functional projects; share knowledge, information, and experience with team members and mentor or coach less experienced team members as appropriate.
Lead, manage, or participate in internal or external projects to support or optimise Service department aims and performance.
Represent Kubota at events and with dealers and customers.
Ensure the safety of self, team, and others at work, including dealer and customer sites and external events, and follow occupational health and safety policies and procedures, particularly for remote work and attendance at external sites.
Work toward annually agreed critical objectives, which may be revised mid-year, including dealer training, customer support, customer clinics, start-up service, and technical resolution.

Desired Qualifications

Certificate IV in Workplace Training and Assessment; training can be provided.

Field Service Support Specialist

Kubota Australia and New Zealand · Truganina, Australia (Hybrid) · Full-time · Posted 2026-10-28

Salary: AUD 125,000–135,000

Workplace: hybrid

Department: AU Product Support

Description

Act as subject matter expert on allocated product range/s (initially Hay/ Forage and Implements) in the field and support the maintenance of operational standards of the Service Deapartment. Provide industry leading service, technical and associated supports to the dealer network and ensure allocated product is correctly demonstrated, used, and supported throughout the product life cycle.

KEY ACCOUNTABILITIES

Act as subject matter expert on allocated product range/s and provide service and technical support to the Dealer network and internal stakholders. Activity includes but is not limited to; issue response and resolution, development and delivery of technical training, preparation and provision of technical materials and communications, demonstration of safe operation and repair techniques, troubleshooting/ guidance, advice, and consultation to optimise customer service
Undertake in field performance investigations, customer clinics, demonstrations of products and provide machine start-up services of products
Liaise with and report to the manufacturer on technical matters and in the field issues
Undertake activity associated with factory product inspections or surveys and/or completion of reworks on internal/ stock machinery
Undertake adjudication of warranty claims
Undertake a range of ad hoc and scheduled reporting, including but not limited to; product and technical failure tendency reports, status and activity reports
Promote the use and sale of genuine parts, crop packaging, oils, fluids and accessories
Ensure product knowledge is current. Activity includes but is not limited to; study of technical information, relevant laws and theory and undertaking physical tasks such as; disassembly and assembly of components, testing, diagnosis, measuring/ monitoring, adjustment and repair

· Ensure all activity is undertaken in alignment with Kubota Dealership Agreements, Kubota policy and procedure, particularly the Service policies and any training provided to you (from time to time) in relation to practice and procedure. Enact duties within appropriate application of financial and organisational resources.

· Actively undertake practice to collaborate with and communicate to other team members who share Dealer/ customer interaction to ensure overall customer dealings are smooth and accountable and customer satisfaction is optimised. Contacts may include but not be limited to; RSM’s, Zone Managers, Product Managers, etc.

Actively participate in team endeavour and cross-functional team projects. Actively engage in sharing knowledge, information and experience with other team members and may act as mentor/coach to less experienced team members

· May lead, manage or participate in internal or external projects to support and/or optimise Service department aims and performance

· Act as a brand representative of Kubota at various events and with Dealers and customers

· Responsible for ensuring the safety of self, team and others in the workplace (including when at Dealer or customer sites) and external events. Follow all OHS policies and procedures, particularly in relation to remote working and attendance at external sites (such as dealerships or farms).

Note: A range of critical objectives (Achieve objectives) are agreed annually (and may be revised mid-year). These measure and support achievement of the performance expectations outlined in this document, eg. Dealer training, Customer support, Customer Clinics, Start-up Service, Technical resolution, etc, etc.

Requirements

QUALIFICATIONS/KNOWLEDGE/ SKILL/EXPERIENCE (SELECTION CRITERIA)

· Mechanical trade qualification (Mechanic) or mechanical engineering qualification

· Certificate IV in Workplace Training and Assessment (desirable, but training can be provided)

· Valid Australian Passport and Driver’s license

· Qualification/ license/ tickets relevant to machinery being operated/ demonstrated (as required)

· Significant experience in a similar role providing a diverse range of service and technical support for agricultural and/ or industrial machinery

· Deep mechanical and technical experience working with agricultural machinery

· Experience in the adjudication of warranty claims

· Analytical and problem-solving skills, including the ability to focus on detail and the ability to research, analyse and solve or trouble-shoot complex and diverse service / technical problems and to make pragmatic, evidence-based decisions

· Well developed organisational and time management skills

· Excellent interpersonal and communication skills, including the ability to develop and deliver service training and to produce managerial and technical reporting

· Proven customer centricity and highly developed relationship management and customer service skills

· Well-developed computing skill, including ability to use Google/ Microsoft Office suites and various web-based systems

· Proven ability to work in a largely autonomous role, reporting and escalating matters appropriately and ensure health and safety

Note: It is an inherent requirement of this position that the incumbent undertake significant regional travel and may also be required to travel interstate or internationally and must at all times be able to meet all requirements to do so

Benefits

Work with great people in a globally recognised, stable brand with a focus on ongoing business growth and sustainability.

Benefits include:

Motor vehicle and variable reward (bonus)
Salary sacrifice option for novated leasing motor vehicle/s and product discounts via Flare Benefits and in-house product purchase discount
Option to attain up to 15% superannuation
21 days Annual Leave
Opportunity to be involved in Corporate Social Responsibility activity

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About the Company

Kubota Australia and New Zealand

Manufactures farm equipment, engines, pipes

Kubota Australia and New Zealand is part of Kubota Corporation, making a wide range of machinery for farming, construction, and water infrastructure, plus engines, pipes, and environmental equipment. Its products work by providing heavy-duty equipment and systems that move, treat, or manage water, soil, and energy in farms, buildings, and communities. It differs from competitors by offering a vertically integrated lineup across agriculture, construction, engines, and water/environment infrastructure, with global reach and a long history. Its goal is to supply reliable machines and integrated infrastructure solutions that help customers boost productivity and sustainability worldwide.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Osaka, Japan
Founded: 1890

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