As Flock expands deployment across field sites, providing real-time technical guidance and maintaining work order accuracy keeps field service operations running smoothly. Technicians and third-party contractors need rapid troubleshooting support to resolve hardware, camera, and network issues on-site without delaying installations. You will own live technical support and work order quality checking, ensuring field teams have the answers and standards needed to execute cleanly.
Deliver real-time, chat-based technical troubleshooting support to field technicians and third-party contractors across live hardware, camera, network connectivity, and application issues.
Audit and review newly generated work orders for accuracy, completeness, and adherence to updated field operational standards.
Conduct investigative research into recurring or complex technical issues to determine root causes and guide field teams toward resolution.
Manage high-volume, concurrent support cases using Salesforce, internal queue tools, and knowledge management systems.
Partner cross-functionally across operations and field teams to clarify work order requirements and resolve technical escalations efficiently.
This isn't an entry-level validation or basic data entry job, you are expected to independently investigate complex technical issues, troubleshoot devices, and manage quality standards.
This isn't a phone-based call center role, primary support is delivered asynchronously and synchronously through chat channels and operational tools.
This isn't a field installation position, you will support field technicians remotely rather than traveling to physical sites for hands-on digging or mounting.
Strong computer literacy and technical troubleshooting capability, with demonstrated experience delivering chat-based technical support in a remote setting.
Ability to multitask across live support cases, work order queues, and documentation systems in a fast-paced environment.
Clear written communication skills to articulate technical guidance, document case details, and collaborate across teams.
Proficiency navigating web applications, software workflow tools, and Salesforce.
Familiarity with cameras, network connectivity, or product hardware is a plus.
In this role, you'll receive a starting salary between $55,00 and $65,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat.
#ZR
Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it.
πSome problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so.
π The impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email [email protected]; your information stays confidential and is used only to arrange the right accommodation for your interviews.
π° On compensation. We pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level.
π£ One last thing. All legitimate communication from Flock comes from an email ending in @flocksafety.com or [email protected]. We never make offers through messaging apps or third parties, and we never request payment or sensitive personal information during hiring. If you encounter suspicious outreach about a Flock role, report it to [email protected].
Flock Safety provides a network of license plate reader cameras and a supporting operating system to prevent crime while protecting privacy. In practice, customers such as neighborhoods, businesses, and law enforcement agencies install the cameras which collect vehicle data, and the accompanying software analyzes this data using machine learning to identify leads and resolve incidents. The system emphasizes objective evidence and aims to minimize bias and privacy intrusion by design, differentiating it from competitors that may rely on more invasive or opaque surveillance methods. Revenue comes from subscription fees for installation, maintenance, and ongoing access to data, analytics, and updates. The company's goal is to offer a scalable, ethical public-safety solution that helps prevent crime and build trust between civilians and law enforcement across many cities.
Company Size
1,001-5,000
Company Stage
Series H
Total Funding
$1.4B
Headquarters
Atlanta, Georgia
Founded
2017
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Maries County ends Flock contract after company rep no-shows for public meeting. COLUMBIA, Mo. (KMIZ) The Maries County Commission terminated the county's agreement with Flock on Monday morning, according to a social media post from the county's sheriff's office. Maries County joins a growing number of communities who have ended their contracts with Flock over concerns of its use. U.S. Sen. Josh Hawley (R-MO) introduced a bill last month targeting the technology. Sheriff Mark Morgan wrote on the department's Facebook page that "While we believe in providing our deputies with the best technology available, we believe even more strongly in transparency. To ensure our citizens had their questions answered, the Maries County Commissioners arranged a public meeting on October 15, 2026, in the Maries County Courtroom." Morgan wrote that he followed up with Flock several times, including before the meeting, to ensure a representative would be attending, but the representative never showed up. Morgan recommended the commission terminate the agreement. "Following this absence, I spoke personally with the vendor to address this failure. I was not satisfied with their response. When a partner fails to show up for our community, it indicates a lack of the professional accountability we require," the post says. In August, Pulaski County terminated its contract with Flock after holding a community forum to receive feedback on Flock. Jefferson City renewed its own agreement in August. Columbia will hold a public hearing about its contract on Monday, Nov. 9. Article Topic Follows: Maries
MapQuest now shows drivers where Flock cameras are watching. MapQuest's app now offers an optional map layer that plots known license plate readers from Flock Safety and other vendors, as backlash against the cameras grows. Oct 18, 2026 In brief. * MapQuest added a "Surveillance Layer" that shows known license plate readers from Flock Safety, Motorola Solutions' Vigilant, Axon, Verkada and others. * A demo shows camera icons with cones marking which way each faces. MapQuest hasn't said where its location data comes from. * The feature arrives amid bipartisan backlash against Flock, including a Texas funding freeze and a push by Sen. Bernie Sanders to ban the technology. MapQuest, the mapping service many Americans last used to print driving directions, now wants to show drivers who's watching the road. The company announced on Bluesky that its app includes a "Surveillance Layer," a toggle in Map Options that plots known automated license plate readers from Flock Safety. The layer also covers cameras from Motorola Solutions' Vigilant, Genetec, Axis Communications, Axon, Leonardo's ELSAG, Neology, Rekor, PlateSmart, Ubicquia, Verkada and other outdoor surveillance systems. "The Roads Have Eyes!" the company wrote. A demo video showed a dense cluster of eye-shaped icons around Los Angeles' Marina del Rey neighborhood, each paired with a red cone marking the direction a camera faces. MapQuest didn't say in its post where the location data comes from. License plate readers photograph passing vehicles and convert their plates into searchable data. Flock's AI-powered cameras go further, logging details like make, model, color and even bumper stickers. These surveillance cameras can be networked so agencies across the country share access, and critics say that allows warrantless tracking of ordinary drivers. Flock is also developing an AI tool that helps police track drivers without the need for license plate data or even a name. Bitcoin BTC Β· USD $81,092 β3.1% Oct 11 Oct 13 Oct 15 Oct 17 Oct 18 $84.2k $82.9k $81.5k $80.2k 24h High $82,178 24h Low $80,823 Vol $726.5M Buy Bitcoin with USDT Powered by Jupiter The new Mapquest feature lands amid a growing bipartisan backlash. Earlier this month lawmakers, including Sen. Bernie Sanders, introduced the Ban Flock Act, which seeks to prohibit federal agencies from using the technology. The move followed Sanders' earlier call in late August to "stop Flock and AI mass surveillance." Also in late August, Texas Gov. Greg Abbott ordered state agencies to stop funding Flock cameras after the Texas Tribune found that a state agency had steered at least $30 million toward the network. In response to the mounting public backlash, Flock CEO Garrett Langley asked Americans to compromise on privacy in exchange for safety. President Donald Trump, breaking his silence on the topic in mid-September, has praised the company's cameras. The CEO of Flock Safety has called for "compromise" amid a growing backlash against the company's AI-powered license plate cameras, which have been vandalized across the country and have drawn bipartisan fire in Congress. "What we have to prioritize as a country is compromise," Garrett Langley told Fox News in an interview broadcast Saturday, arguing that Americans who frame the argument as a choice between privacy and safety are "prioritizing the wrong thing." Flock has united lawmakers who ag...
Flock CEO claims microphones detect "just gunshots," but the company website says otherwise. October 15, 2026 Flock CEO Garrett Langley said the company's gunshot-detection microphones listen for "just gunshots." But Flock's website says its systems can also detect fireworks, sideshows, car crashes, and other disruptive events. Speaking at TechCrunch Disrupt, Langley defended Flock's audio-detection product, which monitors sounds in neighborhoods to alert customers to possible public-safety incidents. The company says the technology can identify gunfire, detect street takeovers, and flag serious crashes. Flock introduced the feature last year, initially saying it could listen for "screaming." Privacy advocates objected to the collection of human voices, and the company changed its wording to "sounds of human distress." Flock later said it had removed distress detection from the system available to customers who tested it. Langley said the company had developed that capability after a few customers asked whether microphones in places such as parking lots could alert them if someone was being harmed. He said Flock tested the idea with a small number of customers, but faced concerns and decided the product would focus on gunshots. When asked about the website's descriptions of detecting other sounds, Langley reiterated: "It's just gunshots." A Flock spokesperson later said the technology is primarily used to detect gunfire, but can also identify fireworks, sideshows, and potential car crashes. The spokesperson added that it is not designed to monitor conversations or analyze speech, and does not currently detect screaming or distress. The company's FAQ also says its detection library is expanding to include sounds relevant to customers' needs. Flock's audio technology is under growing scrutiny from privacy advocates and the public amid broader concern about surveillance. Texas and Florida have moved to end their relationships with Flock, and Amazon's Ring ended its partnership with the company. Discover the pinnacle of WordPress auto blogging technology with AutomationTools.AI. Harnessing the power of cutting-edge AI algorithms, AutomationTools.AI emerges as the foremost solution for effortlessly curating content from RSS feeds directly to your WordPress platform. Say goodbye to manual content curation and hello to seamless automation, as this innovative tool streamlines the process, saving you time and effort. Stay ahead of the curve in content management and elevate your WordPress website with AutomationTools.AI - the ultimate choice for efficient, dynamic, and hassle-free auto blogging. Learn More
Flock CEO claims microphones only detect gunshots, contradicting information on official website. October 14, 2026 2 min. read Summary of the announcement. Flock Safety has introduced a new product, the Gunshot Detection system, designed to identify gunfire and other ambient noises in residential areas. During a presentation at TechCrunch Disrupt, CEO Garrett Langley clarified that the system is primarily focused on detecting gunshots, although its platform has the capacity to recognize additional sounds like car crashes, fireworks, and even signs of potential street takeovers. Despite its promotional claims, the initial rollout of the Gunshot Detection feature encountered criticism for its previous aim to detect sounds of "screaming," prompting privacy advocates to voice their concerns. In response, Flock modified its messaging, now opting for the less controversial term "sounds of human distress." Furthermore, the company has since removed the ability to detect such distress signals based on user feedback, opting to devote attention solely to gunshot detection. Why it matters. The introduction of Flock's Gunshot Detection technology underscores a growing trend in public safety innovation within the surveillance and security sectors. This move reflects an overarching shift toward more intelligent and proactive approaches to crime prevention, particularly in urban settings where gun violence can be prevalent. By equipping neighborhoods with advanced audio recognition systems, the potential exists for quicker response times from law enforcement and emergency services, thereby enhancing community safety standards. Moreover, the technology's capacity to extend beyond gunshot detection suggests a more comprehensive approach to urban safety challenges. As cities grapple with various forms of public disturbances, including street racing and violence, the ability to identify such events in real-time may fundamentally alter how communities respond to crises. This advancement has the potential to reshape public policy and operational protocols in emergency response frameworks. Impact on residents, businesses, or visitors. For residents and local businesses, Flock's Gunshot Detection system promises a more responsive environment. The enhancement of public safety measures aided by technology can lead to increased community trust and a feeling of security among citizens. Holidaymakers may benefit from this enhanced safety, as the presence of such technology aims to mitigate risks associated with gun violence and other disruptions, thus improving the overall tourist experience. Local businesses, particularly those operating in vulnerable areas, may find themselves reassured by the prompt alerts provided by this technology, potentially saving lives and reducing damages caused by related incidents. Additionally, as emergency services leverage this technology, response times are expected to improve, leading to better outcomes in crisis situations. Municipality affected. This deployment of Flock's Gunshot Detection technology is set to impact communities across All Municipalities / Archipelago-wide in the Canary Islands. By integrating advanced surveillance into public safety strategies, local governments may be better equipped to respond to incidents of gunfire and other disturbances, benefitting the entire population across various urban areas. Related projects or previous developments. Historically, the use of acoustic detection technologies in public safety has garnered a mixed response, with previous efforts by companies like ShotSpotter facing scrutiny as well. While ShotSpotter has been established in numerous municipalities with more than 25,000 microphones across the U.S., Flock's approach parallels this initiative but proposes a more accessible solution for neighborhoods. The ongoing dialogue surrounding these technologies emphasizes the balancing act of enhancing safety while addressing legitimate concerns related to privacy and ethical surveillance practices. Internal links. [placeholder_internal_links] SEO Title and metadata. SEO Title: Flock Launches Advanced Gunshot Detection System Meta Description: Discover Flock's new technology for gunshot detection, enhancing safety across the Canary Islands. Learn how it impacts local communities and businesses!
Penn State set to remove Flock cameras, does not rule out 'replacement system' October 14, 2026 2:07 PM Gift Article Key Takeaways AI-generated summary reviewed by our newsroom. Penn State has decided not to renew its one-year contract with Flock Safety, whom the ACLU has accused of building a "nationwide mass surveillance system." But Flock critics' relief could still be short-lived. Based on a written statement from University Police and Public Safety (UPPS), the reason for the agreement's end has more to do with cost than the ACLU's argument the cameras amount to a "major civil liberties threat." UPPS didn't rule out eventually working with similar tools or systems. "After reviewing the system's cost, return on investment and operational value, the department determined that it would not renew its now expired initial one-year contract with Flock Safety for stationary automatic license plate reader cameras at select campus perimeter locations," UPPS public information officer Jacqueline Sheader told the CDT in an email. "UPPS remains committed to using public safety technology responsibly and in alignment with University policies and applicable laws. "The department will continue to research and assess tools that may provide similar operational capabilities in a more cost-effective manner and no decisions for a replacement system have been made." Since August 2025 Flock's automatic license plate reader (ALPR) cameras - installed around the University Park campus - have recorded every passing vehicle, capturing license plates and vehicle images before storing them in a searchable database. Flock cameras have been spotted on North Atherton Street, Park Avenue, University Drive, etc. Although the cameras were installed on Penn State property, their positioning often captures motorists who do not even step foot on the actual campus. State College Borough was not consulted on the cameras - it was not required to be - and a borough spokesperson told the CDT in the spring it had no position on their installation. According to WPSU, which cited information from a faculty senate meeting Tuesday, those cameras are "currently" being removed from campus. The university previously declined to reveal the location or number of Flock cameras, citing security concerns. But an unofficial website dedicated to mapping out the cameras across the U.S. - Maps.DeFlock.org - showed more than 20 cameras around University Park. Outside of the university, the only other known entity that has installed Flock cameras in Centre County is Lowe's on Valley Vista Drive. It has two near the parking lot entrances, which the company explained is for theft prevention and customer safety. State College Borough has operated downtown cameras for at least two decades, but they are part of an internal system that does not have an external searchable database. What's the controversy? Flock's searchable database has proved to be a rallying point for critics of ALPR cameras. Law enforcement in Texas has been accused of using the database to track down a person seeking abortion care in another state. A Florida officer is alleged to have used Flock to stalk his ex-girlfriend by searching the database for her license plate more than 60 times. And Flock's database has been accused of repeatedly being used for immigration enforcement. Flock has also been accused of misidentifying vehicles, leading to innocent people spending time in jail. Lindsey Isaacs, of Florida, spent 13 days in jail on eight felony counts after a Flock camera mistakenly linked her black Dodge Durango to a fatal hit-and-run involving a maroon Dodge Durango. She tearfully testified in front of a senate judiciary panel last month, where she said she was "terrified." Supporters say the crime-solving benefits outweigh the risks, with much of the harshest criticism reserved for misuse of the technology. A police chief in the central California city of Lompoc recently defended Flock's system by pointing out it helped recover 76 stolen vehicles and resulted in 54 arrests. Politics & looking ahead. Flock isn't the only company that installs and operates ALPR cameras, but it is the largest and most visible. Similar companies include - but are not limited to - Axon, ELSAG, Genetec, Innova Systems, Jenoptik, Perceptics, PlateSmart, Rekor and Vigilant Solutions. And Penn State has not ruled out working with those companies in the future. Centre County's candidates for the Pennsylvania House of Representatives have largely come out against such cameras, or at least how they currently handle privacy, irrespective of political affiliation. It's not known if that might impact the university's future plans. Michelle Schellberg, a Republican who's running against incumbent Scott Conklin in House District 77, previously told the CDT, "Public safety matters, but so do privacy and constitutional protections." Added Conklin: "Without adequate regulations, there is no accountability for these corporations in terms of how they use data obtained or how properly their equipment functions. These issues alone pose a greater safety risk to both the police and the public at large." Those sentiments were echoed by candidates in House Districts 82 and 171. "While Flock cameras and automated license plate readers have a role in our overall law enforcement portfolio, we need to balance their public safety benefits with privacy concerns," state Rep. Kerry Benninghoff, R-Bellefonte, told the CDT. CDT intern reporter Mia Debelevich contributed to this report October 1, 2026 3:40 PM Centre Daily Times Josh Moyer earned his B.A. in journalism from Penn State and his M.S. from Columbia. He's been involved in sports and news writing for more than 20 years. He counts the best athlete he's ever seen as Tecmo Super Bowl's Bo Jackson.