Director Transplant Programs - Compliance and Quality

Location:

Hollywood, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

The Director of Transplant Programs, Compliance and Quality oversees regulatory, compliance, quality, patient safety, and administrative operations for the Memorial Transplant Institute (MTI), including adult and pediatric solid organ transplant programs within Memorial Healthcare System. This role provides strategic and operational leadership for program development, regulatory readiness, quality performance, accreditation, and multidisciplinary coordination. It also establishes internal regulatory policies, monitors compliance with government standards, and ensures continuous survey readiness through audits, evaluations, and corrective actions. The Director leads quality improvement, patient safety, and operational effectiveness initiatives, while partnering with executive leadership to align transplant services with organizational strategic, financial, clinical, and regulatory goals.

Responsibilities:

Oversees institute-wide clinical policies, procedures, and standard practices, including electronic policy management. Leads process improvement initiatives, evaluates adverse events, and maintains policies to strengthen compliance and operational efficiency. Ensures clinical documentation aligns with data reporting requirements.Monitors regulatory, legal, reimbursement, and accreditation changes, as well as industry trends, and advises executive leadership accordingly. Develops and leads implementation plans to prioritize, communicate, and operationalize regulatory updates with clinical leaders and staff.Oversees administrative operations, including workflow optimization, standardization, and cross-functional coordination. Partners with finance, operations, nursing, and physician leadership to enhance access, capacity, efficiency, and service excellence while identifying risks and implementing improvement strategies.Serves as the primary liaison to regulatory and accrediting agencies and maintains strategic relationships with external partners, vendors, and professional organizations including, but not limited to, OPTN/UNOS, AST, TxAQM, NATCO, and ITNS, including coordination with OPO services.Provides administrative oversight and operational leadership for adult and pediatric solid organ transplant programs across Memorial Healthcare System, including heart, kidney, pancreas, and VAD/MCS services. Leads transplant governance activities, including committee oversight, multidisciplinary coordination, performance review, and executive reporting.Prepares and presents reports to executive leadership on performance, compliance, and strategic priorities. Directs peer review, education, and safety initiatives to reinforce regulatory adherence and a culture of patient safety.Directs transplant education and training for clinical leadership and staff, fostering a culture of continuous compliance and survey readiness. Develops and delivers training on regulatory requirements, quality standards, and best practices, ensuring alignment with policies, evidence-based care, and documentation standards.Supports physician and leadership engagement across transplant programs while promoting a culture of accountability, collaboration, innovation, patient safety, and continuous improvement within the Memorial Transplant Institute.Leads continuous regulatory readiness initiatives and ensures adherence to systemwide standards and policies, including tracer activities, mock surveys, gap analyses, and risk assessments. Communicates findings and recommendations to executive leadership.Collaborates with transplant and hospital leadership to support program integration, growth, and operational performance. Leads strategic planning, resource allocation, and program development initiatives to achieve organizational, financial, clinical, and patient experience goals.Leads and oversees all regulatory surveys and audits for MTI. Provides onsite support for survey preparation and execution with regulatory, accreditation, and certification bodies including, but not limited to, Joint Commission (JC), Agency for Health Care Administration (AHCA), Centers for Medicare & Medicaid Services (CMS), the United Network for Organ Sharing (UNOS), the Organ Procurement and Transplantation Network (OPTN), and the Membership and Professional Standards Committee (MPSC) and conducts internal audits to identify and mitigate risks.Oversees quality improvement initiatives, interdisciplinary teams, and performance reporting to ensure achievement of quality, safety, and regulatory objectives. Designs and implements quality management systems, monitors trends, and partners with clinical and executive leadership to address gaps and drive corrective actions.Leads and mentors quality and compliance staff, promoting accountability, collaboration, and continuous improvement, while providing guidance on complex issues and overseeing data integrity in electronic documentation.

Competencies:

Business Acumen, Concern for Quality, Develop Relationships, Lead Through Vision, Manage Performance

Education and Certification Requirements:

Bachelors (Required)Registered Nurse Compact License (RN LICENSE COMPACT) - Compact RN Multistate, Registered Nurse License (RN LICENSE) - State of Florida (FL)

Additional Job Information:

Complexity of Work: Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. The incumbent must be able to work in a stressful environment and take appropriate action when required. Ability to access, analyze and interpret various quality and regulatory databases (healthcare and transplant specific). May be required to work variable hours.Knowledge: In-depth understanding of transplant regulations, accreditation standards, and quality management principles. Familiarity with industry-specific guidelines and best practices.Skills: Exceptional leadership, communication, and interpersonal skills. Strong analytical abilities and attention to detail. Proven capacity to manage multiple priorities and work effectively under pressure. Required Work Experience: A minimum of five (5) years of core work experience in a healthcare or clinical setting with progressive experience in transplant regulatory/quality, transplant medicine, and/or transplant clinical services, plus a minimum of three (3) years of leadership experience with proven track record of successfully managing complex quality and regulatory compliance initiatives required. Other Information: Additional Education Info: Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field. Master's degree preferred.Transplant specific certifications preferred.

Working Conditions and Physical Requirements:

•  Bending and Stooping = 60%
•  Climbing = 0%
•  Keyboard Entry = 60%
•  Kneeling = 0%
•  Lifting/Carrying Patients 35 Pounds or Greater = 0%
•  Lifting or Carrying 0 - 25 lbs Non-Patient = 40%
•  Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
•  Lifting or Carrying > 75 lbs Non-Patient = 0%
•  Pushing or Pulling 0 - 25 lbs Non-Patient = 40%
•  Pushing or Pulling 26 - 75 lbs Non-Patient = 40%
•  Pushing or Pulling > 75 lbs Non-Patient = 40%
•  Reaching = 60%
•  Repetitive Movement Foot/Leg = 0%
•  Repetitive Movement Hand/Arm = 60%
•  Running = 0%
•  Sitting = 60%
•  Squatting = 0%
•  Standing = 60%
•  Walking = 60%
•  Audible Speech = 60%
•  Hearing Acuity = 60%
•  Smelling Acuity = 0%
•  Taste Discrimination = 0%
•  Depth Perception = 60%
•  Distinguish Color = 60%
•  Seeing - Far = 60%
•  Seeing - Near = 60%
•  Bio hazardous Waste = 0%
•  Biological Hazards - Respiratory = 0%
•  Biological Hazards - Skin or Ingestion = 0%
•  Blood and/or Bodily Fluids = 0%
•  Communicable Diseases and/or Pathogens = 0%
•  Asbestos = 0%
•  Cytotoxic Chemicals = 0%
•  Dust = 20%
•  Gas/Vapors/Fumes = 0%
•  Hazardous Chemicals = 0%
•  Hazardous Medication = 0%
•  Latex = 40%
•  Computer Monitor = 60%
•  Domestic Animals = 0%
•  Extreme Heat/Cold = 0%
•  Fire Risk = 0%
•  Hazardous Noise = 0%
•  Heating Devices = 0%
•  Hypoxia = 0%
•  Laser/High Intensity Lights = 0%
•  Magnetic Fields = 0%
•  Moving Mechanical Parts = 0%
•  Needles/Sharp Objects = 0%
•  Potential Electric Shock = 0%
•  Potential for Physical Assault = 0%
•  Radiation = 0%
•  Sudden Decompression During Flights = 0%
•  Unprotected Heights = 0%
•  Wet or Slippery Surfaces = 40%

Shift:

Primarily for office workers - not eligible for shift differential

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [email protected]