Associate Product Designer - Personalization & Insights, Digital Banking

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

About Candescent

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

Associate Product Designer – Personalization & Insights

Personalization & Insights · Digital Banking

Department: Product Design

Team: Personalization & Insights

Location: Bangalore, India (Hybrid)

Employment Type: Full-time

Position Summary

We are seeking a Product Designer to join our Personalization & Engagement team and help define how customers receive relevant, timely, and trustworthy information across a digital banking experience.

This role spans personalization, engagement, and intelligent assistance — including home screen greetings, quick actions, recommendations, insights, and AI-assisted search. Unlike foundational banking flows where success means low friction, this team's work is measured by relevance, clarity, and thoughtful engagement.

You will design experiences that help customers discover useful information and take informed next steps, while maintaining strong standards for transparency, user control, and responsible use of intelligent features. You will partner closely with product management and engineering in an agile environment.

Key Responsibilities

Experience Design

• Design personalized home screen and dashboard experiences including greetings, shortcuts, and contextual content
• Create patterns for recommendations, offers, and insight cards across consumer banking surfaces
• Design AI-assisted experiences such as proactive insights, intelligent search, and natural-language query interfaces
• Define interaction models for insight discovery, review, dismissal, and user-confirmed actions
• Design engagement features including lifestyle nudges, contextual prompts, and configurable quick actions

Cross-Platform Delivery

• Design for mobile and responsive web experiences
• Produce high-fidelity designs, flows, prototypes, and specifications for engineering handoff
• Design for multiple states including loading, empty, error, low-confidence, and fallback scenarios
• Ensure visual and interaction consistency across platforms

Platform and Configurability

• Design within a modular or component-based product architecture
• Account for institution-level configuration, entitlements, and content customization
• Collaborate with engineering on metadata-driven or API-backed UI behavior
• Document design intent, assumptions, and edge cases clearly for cross-functional partners

Discovery and Validation

• Participate in discovery and problem framing for new personalization capabilities
• Balance engagement goals with trust, transparency, and user control
• Validate concepts through research, critique, and iterative testing
• Contribute to evolving team standards for personalization and intelligent experiences

Required Qualifications

• 4+ years of experience in product design, interaction design, or UX design
• Portfolio demonstrating work on engagement, personalization, dashboards, or intelligent product features
• Strong interaction design skills with attention to hierarchy, states, and system behavior
• Proficiency with modern design tools and structured design documentation
• Experience designing for mobile and web
• Understanding of UX patterns for search, recommendations, notifications, or AI-assisted interfaces
• Understanding of accessibility principles and WCAG guidelines, including how they apply to personalized, low-confidence, and AI-assisted content
• Ability to collaborate closely with product managers and engineers in agile teams
• Strong communication skills and comfort presenting and defending design decisions

Preferred Qualifications

• Experience in financial services, fintech, or other regulated consumer products
• Familiarity with designing configurable or multi-tenant platforms
• Experience designing responsible AI or intelligent assistance patterns
• Content and microcopy sensibility for insight messaging and engagement surfaces
• Background in search UX, recommendation systems, or onboarding and engagement flows
• Experience working in distributed or global teams across time zones

Design Principles for This Role

• Put user control first: surface information clearly and let users decide before taking action
• Design for trust: make intelligent features understandable, transparent, and predictable
• Use progressive disclosure thoughtfully in information-rich experiences
• Favor evidence and validation over assumptions when evaluating engagement ideas
• Measure success by meaningful adoption, not just visual prominence

What Success Looks Like

• Personalization features feel helpful, relevant, and easy to understand
• Intelligent experiences are transparent and give users confidence in what they are seeing
• Designs scale across institutions and customer segments through configurable patterns
• Cross-functional teams can implement designs with minimal ambiguity
• The team builds a reusable library of personalization and engagement patterns over time

What We Offer

• Opportunity to shape next-generation consumer banking engagement experiences
• Exposure to personalization, insights, and intelligent product design at scale
• Collaborative environment with product and engineering partners
• Career growth within a structured design organization
• Hybrid work environment

How to Apply

Please submit your resume and a portfolio with case studies showing engagement, personalization, or intelligent product design. Include a brief note on your approach to designing trustworthy, user-controlled intelligent experiences.

Equal opportunity employer. We welcome applicants from all backgrounds.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.