Empower Brands

Franchise platform managing ten brands.

Inside Sales Representative

Sales Development RepresentativeConfirmed live in the last 24 hours

Full-timePhoenix, AZ, USANo salary listed

About the Job

Requirements

A minimum of 2 years of B2B outbound phone sales, prospecting, or appointment-setting experience.
Demonstrated success in high-volume outbound calling and generating qualified sales appointments.
Experience engaging business decision-makers, overcoming objections, and qualifying sales opportunities.
Experience using CRM systems to document sales activities, manage follow-ups, and track performance.
Ability to consistently meet established sales activity, appointment-setting, and performance expectations.
Ability to work full-time from the assigned regional office.
Strong outbound prospecting and cold-calling skills to engage prospective customers and generate qualified sales opportunities.
Verbal communication, active listening, persuasion, and objection-handling skills.
Organizational and time-management skills to manage high-volume outreach and follow-up activities.
Proficiency with CRM systems, Microsoft Office, and sales tracking tools.

Responsibilities

Conduct approximately 125–150 quality outbound calls daily to generate new commercial cleaning opportunities.
Research prospective businesses, identify key decision-makers, and develop targeted outreach strategies within assigned markets.
Communicate the company's commercial cleaning services and value proposition to prospective customers.
Navigate gatekeepers, address objections, and identify customer needs through questioning and active listening.
Follow up consistently with prospective customers to develop qualified sales opportunities.
Qualify prospective customers based on business needs, service requirements, decision-making authority, and sales readiness.
Schedule approximately 25 qualified sales appointments monthly for Outside Sales Representatives.
Coordinate with Outside Sales Representatives to ensure accurate prospect information and effective appointment handoffs.
Monitor appointment attendance, quality, and conversion results to improve lead-generation effectiveness.
Build professional relationships with prospective customers to support future sales opportunities.
Achieve established outbound activity, appointment-setting, and lead-generation objectives.
Maintain accurate and timely CRM records, including prospect information, outreach activity, follow-up schedules, and appointment details.
Monitor performance metrics, including call volume, decision-maker conversations, appointments scheduled, appointment attendance, and conversion rates.
Partner with sales leadership to improve outreach strategies, prospect engagement, and overall sales performance.
Partner with Outside Sales Representatives and regional leadership to align prospecting efforts with business development priorities.
Participate in sales training, coaching, and call reviews to strengthen communication, objection handling, and conversion effectiveness.
Apply feedback and refine prospecting techniques, sales messaging, and follow-up strategies.

Desired Qualifications

Experience selling or generating leads within commercial cleaning, janitorial services, facility management, or related B2B service industries.
Experience supporting an outside sales team through lead qualification and appointment setting.
Familiarity with commercial cleaning customer needs, service requirements, and buying decisions.
Experience working in a quota-driven sales environment with commission or performance-based incentives.

Job Title:Inside Sales Representative

Reports to:Regional Director

Location:Phoenix, AZ

Department:Sales

Role:Non-exempt

Experience: 2+ years

About us:

Founded in 1991,JAN-PROis one of the world's leading commercial cleaning franchise organizations. Through a network of more than 125 Regional Developers and over 10,000 independently owned Certified Business Owners, JAN-PRO delivers industry-leading commercial cleaning and disinfecting services to businesses across North America and internationally. JAN-PRO is committed to helping entrepreneurs achieve business ownership while providing customers with exceptional service, innovative cleaning solutions, and industry-leading support. As part of the Empower Brands family, JAN-PRO continues to build on its legacy of operational excellence, trusted partnerships, and franchisee success. Empower Brands is a portfolio company ofMidOceanPartners, a leading private equity firm with a strong track record of investing in successful, growth-focused franchise businesses.

Position Overview:

The Inside Sales Representative is responsible for generating new commercial cleaning business opportunities through high-volume outbound prospecting, lead qualification, and appointment setting. This results-driven position plays a critical role in building the sales pipeline by identifying prospective customers, engagingdecision-makers, and securing qualified appointments for Outside Sales Representatives.

Working closely with the regional sales team, the Inside Sales Representative communicates JAN-PRO's value proposition, maintains accurate prospect information, and consistently meets established activity and appointment-setting goals. Success requires a proactive sales approach, strong communication skills, resilience, and a commitment to continuous improvement.

Core Responsibilities:

Outbound Prospecting & Lead Generation

•Conduct high-volume outbound prospecting, targeting approximately 125–150 quality calls daily to generate new commercial cleaning opportunities.

•Research prospective businesses, identify keydecision-makers, and develop targeted outreach strategies within assigned markets.

•Communicate JAN-PRO's commercial cleaning services and value proposition to prospective customers.

•Navigate gatekeepers, address objections, and identify customer needs through effective questioning and active listening.

•Maintain consistent follow-up with prospective customers to develop qualified sales opportunities.

Lead Qualification & Appointment Setting

•Qualify prospective customers based on business needs, service requirements, decision-making authority, and sales readiness.

•Schedule approximately 25 qualified sales appointments monthly for Outside Sales Representatives.

•Coordinate with Outside Sales Representatives to ensure accurate prospect information and effective appointment handoffs.

•Monitor appointment attendance, quality, and conversion results to improve lead-generation effectiveness.

•Build professional relationships with prospective customers that support future sales opportunities.

Sales Performance & CRM Management

•Consistently achieve established outbound activity, appointment-setting, and lead-generation objectives.

•Maintain accurate and timely CRM records, including prospect information, outreach activity, follow-up schedules, and appointment details.

•Monitor individual performance metrics, including call volume, decision-maker conversations, appointments scheduled, appointment attendance, and conversion rates.

•Partner with sales leadership to identify opportunities to improve outreach strategies, prospect engagement, and overall sales performance.

Sales Collaboration & Continuous Improvement

•Partner with Outside Sales Representatives and regional leadership to align prospecting efforts with business development priorities.

•Participate in sales training, coaching, and call reviews to strengthen communication, objection handling, and conversion effectiveness.

•Apply feedback and continuously refine prospecting techniques, sales messaging, and follow-up strategies.

•Contribute to a collaborative, accountable, and results-focused sales environment.

Critical Skills & Attributes:

•Strong outbound prospecting and cold-calling skills with the ability to engage prospective customers and generate qualified sales opportunities.

•Excellent verbal communication, active listening, persuasion, and objection-handling skills.

•Competitive, self-motivated, and results-oriented approach with the resilience to maintain consistent performance in a high-rejection sales environment.

•Strong organizational and time-management skills with the ability to manage high-volume outreach and follow-up activities.

•Coachable and adaptable, with a willingness to incorporate feedback and continuously improve performance.

•Strong relationship-building skills with the ability to work collaboratively with Outside Sales Representatives and regional leadership.

•Proficiency with CRM systems, Microsoft Office, and sales tracking tools.

Required Experience & Qualifications:

•Minimum of 2 years of B2B outbound phone sales, prospecting, or appointment-setting experience.

•Demonstrated success in high-volume outbound calling and generating qualified sales appointments.

•Experience engaging businessdecision-makers, overcoming objections, and qualifying sales opportunities.

•Experience using CRM systems to document sales activities, manage follow-ups, and track performance.

•Ability to consistently meet established sales activity, appointment-setting, and performance expectations.

•Ability to work full-time from the assigned regional office.

Preferred Qualifications:

•Experience selling or generating leads within commercial cleaning, janitorial services, facility management, or related B2B service industries.

•Experience supporting an outside sales team through lead qualification and appointment setting.

•Familiarity with commercial cleaning customer needs, service requirements, and buying decisions.

•Experience working in a quota-driven sales environment with commission or performance-based incentives.

Empower Brands seeks toempowerall individuals and valuesdiversity. All aspects of employmentarebased on qualifications, needs of the business and merit.

2426 Old Brick Road, Suite100,Glen Allen,VA23060• Phone:800-817-9791•empowerfranchising.com

About the Company

Empower Brands

Franchise platform managing ten brands.

Empower Brands operates a franchise platform that coordinates ten established franchise brands, giving entrepreneurs access to multiple proven business models under one umbrella. The core product is a centralized ecosystem that supports selecting and launching a franchise, with brand-specific training, marketing, and operational guidance to help franchisees grow their businesses. Unlike firms that focus on a single brand, Empower Brands combines a diverse portfolio—Archadeck Outdoor Living, Bumble Roofing, Canopy Lawn Care, Conserva Irrigation, FRSTeam, JANPro, Koala Insulation, Outdoor Lighting Perspectives, Superior Fence and Rail, Wallaby Windows—into one platform, enabling cross-brand collaboration, shared resources, and a scalable franchise network. The company’s goal is to grow world-class brands by unleashing unwavering determination, devotion, and achievement, helping both the brands and their franchise owners reach long-term success.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Glen Allen, VA
Founded: 2008

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