Tesla

Makes electric cars, robotaxis and grid batteries

IT Manufacturing Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeLathrop, CA, USANo salary listedIn-person

About the Job

Requirements

At least 5 years of experience in a desktop support or system administrator role.
Experience troubleshooting hardware issues and replacing hardware on Windows machines.
Experience troubleshooting printers, barcode scanners, and digital signage.
Experience troubleshooting basic client-side network problems involving DHCP, DNS, and static IP configuration.
Availability for swing shift, weekends, and on-call support.
Good communication skills.

Responsibilities

Keep manufacturing lines running.
Install, support, upgrade, replace, and remediate IT hardware along manufacturing lines and warehouse operations.
Respond quickly to customer requests and incidents.
Troubleshoot hardware, operating system, and software issues using Winfinder, Lnxfinder, and Ansible.
Troubleshoot network issues from the client up to the switch and IDF using Thingfinder.
Interface with manufacturing groups to understand issues.
Interpret solutions for long-term needs within IT manufacturing standards.
Provide IT support for logistics and warehousing operations, including label printers, scanners, and other products.
Help maintain accurate inventory of IT assets.
Help interpret short-term and long-term solutions within IT manufacturing standards.

Desired Qualifications

Linux support experience.
Network hardware support experience.
DevOps experience.

Category	Engineering & Information Technology
Location	Lathrop, California
Requisition ID	277313
Type	Full-time

Job Description

<p>Tesla has an opportunity for a IT Manufacturing Support Technician at its Lathrop CA location. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, love working your way through chaos, and get bored with mundane IT tasks, then this role is for you. The IT Manufacturing Support Technician is a unique role on the front lines of Tesla manufacturing. We solve problems every day and interact with different technologies to support Tesla’s mission to build a world of amazing abundance. You will provide critical IT Support for both production lines, warehousing and logistics areas, ensuring minimal downtime to the entire facility. You will have a hands-on role that involves working with a ride range of technologies, from manufacturing endpoints to label printers, and automation tools while directly contributing to Teslas mission of building a world of amazing abundance.</p><br>

Job Responsibilities

Primary responsibility is to keep manufacturing lines running
Install, support, upgrade, replace, and remediate all IT hardware along manufacturing lines and warehouse operations
Quickly respond to requests and incidents from our customers
Troubleshoot Hardware, Operating System and software issues using Winfinder, Lnxfinder, Ansible
Troubleshoot Network issues from the client up to the switch and IDF using Thingfinder
Interface with the various manufacturing groups to understand issues
Interpret how to solve long term needs within the framework of IT MFG standards
Provide IT support for Logistics and warehousing operations which includes Label printers, scanners and other products
Help maintain accurate inventory of IT assets
Help interpret short term and long term solutions within IT MFG standards

Job Requirements

Minimum of 5 years’ experience within a desktop support or system admin role
Experience troubleshooting hardware issues and replacing hardware on Windows machines
Experience troubleshooting printings, barcode scanners, digital signage
Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems
Must have good communication skills
Must be available for swing shift, weekends, and on-call support
Linux support experience a plus
Network hardware support experience a plus
Dev/Ops experience a plus

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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