Infosys

Global digital services and consulting provider

Senior Consultant - Workforce Transformation, Organizational Change Management

Human Capital & Change ConsultingConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listed

About the Job

Requirements

At least 8 years of Organizational Change Management experience, including hands-on delivery of change impact assessment, stakeholder engagement, communications, training and adoption, and change measurement.
Experience delivering Organizational Change Management workstreams on transformation programs; consulting-environment experience is preferred rather than mandatory.
Working knowledge of Target Operating Model and organizational design, workforce planning, and workforce transition; exposure to AI-driven workforce transformation is a plus.
Familiarity with AI-enabled learning and capability-development approaches.
Ability to engage credibly and independently with client stakeholders on solution content.
Strong solution knowledge and ability to translate frameworks into practical, client-ready deliverables.
Client-facing communication and relationship-building skills.
Analytical and problem-solving skills with attention to detail.
Ability to work independently and collaboratively, including guiding junior colleagues.
Written and creative communication skills for developing change materials.
Ability to adapt plans and ways of working as client priorities, project scopes, and timelines shift while maintaining delivery quality.
Resilience, flexibility, sound judgment under pressure, and ability to balance hands-on delivery with client relationship management.
Flexibility in working hours to meet client and project needs.

Responsibilities

Contribute to and execute change management strategies and plans aligned with program objectives.
Conduct change impact assessments across people, process, and technology, and develop practical mitigation and adoption recommendations.
Support stakeholder mapping and engagement plans, and engage directly with client stakeholders to build alignment and manage day-to-day relationships.
Develop clear, engaging, audience-appropriate change communications, including interactive and creative formats, to support awareness and adoption.
Support training needs analysis and design learning and adoption interventions, and help track adoption effectiveness.
Execute change readiness assessments and support resistance management, including tracking and reporting adoption metrics.
Apply working knowledge of Target Operating Model and organizational design, workforce planning, and workforce transition concepts where relevant to Organizational Change Management delivery.
Understand how AI-enabled learning approaches connect to change and adoption workstreams.
Maintain current knowledge of Workforce Transformation solutions and speak to them confidently in client discussions.
Serve as a primary, trusted point of contact for client stakeholders on assigned workstreams, ensuring responsiveness and quality of interaction.
Own the quality, timeliness, and completeness of assigned deliverables, working independently or as part of a team.
Work closely with Engagement Managers and provide guidance and quality checks to junior team members as needed.
Flag risks, issues, or opportunities to strengthen delivery quality and client outcomes.
Contribute to proposal development as needed, including content development, solutioning input, and supporting materials.
Identify potential opportunities arising from current client engagements and flag them to Principals and account leadership.
Travel to client sites as required by client engagements.

Desired Qualifications

Experience supporting proposal development.
Change management certification such as Prosci, CCMP, or equivalent.
Exposure to AI-driven workforce transformation.

Senior Consultant - Workforce Transformation - Organizational Change Management

Infosys Singapore & Australia · Kuala Lumpur, Malaysia · Full-time · Posted 2026-09-14

Workplace: on_site

Department: Workforce Trasnformation

Description

Experience

8+ years in Organizational Change Management (OCM), with broader Workforce Transformation exposure

Reports To

Principal / Engagement Manager

Travel

As required by client engagements

About Infosys Consulting and Workforce Transformation

Infosys Consulting is the global management consulting arm of Infosys, helping organizations navigate large-scale digital and business transformation. The Workforce Transformation (WX) practice partners with clients to reimagine how work gets done — spanning organizational change management, AI-driven future of workforce (operating model and organization design, workforce planning, and workforce transition), and AI-driven learning journeys. As a Senior Consultant, you will be a core delivery expert, bringing solid solution knowledge and hands-on client engagement to drive high-quality outcomes on projects.

Role Summary

The Senior Consultant is a delivery-focused role within WX, responsible for executing Organizational Change Management (OCM) workstreams with strong technical depth, while building working knowledge of the broader Workforce Transformation portfolio. This role is centered on project delivery and direct client engagement, with the Senior Consultant also expected to support proposal development as needed. Success requires demonstrating solid command of OCM solutions and the credibility to engage confidently with clients on the substance of the work.

Key Responsibilities

Organizational Change Management (OCM) Delivery

Change strategy and planning: Contribute to and execute change management strategies and plans aligned with program objectives.
Change impact assessment: Conduct change impact assessments across people, process, and technology, and develop practical mitigation and adoption recommendations.
Stakeholder engagement: Support stakeholder mapping and engagement plans, and directly engage with client stakeholders to build alignment and manage relationships day to day.
Interactive and creative communications: Develop clear, engaging, and audience-appropriate change communications, including interactive and creative formats, to support awareness and adoption.
Training and adoption: Support training needs analysis and design of learning/adoption interventions, and help track adoption effectiveness.
Readiness and resistance management: Execute change readiness assessments and support resistance management activities, including tracking and reporting on adoption metrics.

Cross-Pillar Workforce Transformation Knowledge

AI-driven future of workforce: Bring working knowledge of Target Operating Model (TOM) and org design, workforce planning, and workforce transition concepts, and apply these where relevant to OCM delivery.
AI-driven learning journeys: Understand how AI-enabled learning approaches connect to change and adoption workstreams.
Solution credibility: Demonstrate solid, current knowledge of WX solutions and be able to speak to them confidently in client discussions.

Client Engagement and Delivery Excellence

Day-to-day client engagement: Serve as a primary, trusted point of contact for client stakeholders on assigned workstreams, ensuring responsiveness and quality of interaction.
Delivery ownership: Own the quality, timeliness, and completeness of assigned deliverables, whether working as part of a team or independently.
Team collaboration: Work closely with Engagement Managers, and provide guidance and quality checks to junior team members as needed.
Continuous improvement: Proactively flag risks, issues, or opportunities to strengthen delivery quality and client outcomes.

Business Development Support

Proposal support: Contribute to proposal development as needed, including content development, solutioning input, and supporting materials.
Opportunity awareness: Stay alert to potential opportunities arising from current client engagements and flag them to Principals and account leadership.

Requirements

Required Experience and Qualifications

Minimum 8 years of experience in Organizational Change Management, including hands-on delivery of change impact assessment, stakeholder engagement, communications, training/adoption, and change measurement.
Experience delivering OCM workstreams on transformation programs, ideally within a consulting environment.
Working knowledge of Target Operating Model (TOM) and org design, workforce planning, and workforce transition; exposure to AI-driven workforce transformation is a plus.
Familiarity with AI-enabled learning and capability development approaches.
Demonstrated ability to engage credibly and independently with client stakeholders on solution content.
Experience supporting proposal development is an advantage.
Change management certification (e.g., Prosci, CCMP, or equivalent) preferred.

Skills and Competencies

Strong solution knowledge and the ability to translate frameworks into practical, client-ready deliverables.
Confident, professional client-facing communication and relationship-building skills.
Strong analytical and problem-solving skills with attention to detail.
Ability to work effectively both independently and as part of a team, including guiding junior colleagues.
Strong written and creative communication skills for developing change materials.

Nature of Work and Ways of Working

This is a consulting role that requires comfort operating in fast-paced, high-stakes, and frequently ambiguous environments. Client priorities, project scopes, and timelines can shift quickly, requiring the Senior Consultant to adapt plans and ways of working while maintaining delivery quality. Success in this role requires strong personal resilience, flexibility, and the ability to sustain performance and sound judgment under pressure, while balancing hands-on delivery with ongoing client relationship management. The role may require travel to client sites and flexibility in working hours to meet client and project needs.

Apply

Apply at Infosys Singapore & Australia

About the Company

Infosys

Global digital services and consulting provider

Infosys is a global provider of digital services and consulting. It helps organizations with software development, cloud solutions, data and analytics, automation, and AI-powered platforms to transform their technology and business operations. The company primarily delivers these capabilities through client projects, outsourcing, and managed services, rather than selling a single standalone product. Infosys differentiates itself by its long-standing global reach (present in over 50 countries) and its breadth of offerings, including a dedicated consulting arm and a business process outsourcing unit, which together cover strategy, design, development, and ongoing operations. Its goal is to guide clients through digital transformation and AI adoption at scale, helping them improve efficiency, agility, and competitiveness over the long term.

Company size: 10,001+
Company stage: IPO
Headquarters: Bengaluru, India
Founded: 1981

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