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Chewy operates as an online retailer for pet owners across the United States, selling pet food, toys, beds, pharmaceuticals, and other pet supplies through a direct-to-consumer e-commerce platform. It offers a catalog of more than 60,000 items and emphasizes a strong customer-service approach. The company monetizes primarily through product sales and also supports a subscription model called Autoship, which provides recurring deliveries at a discount to create predictable revenue. This setup helps keep customers returning and ordering on a regular basis. Compared with competitors, Chewy stands out through its large product selection, emphasis on customer service, and a subscription option that encourages ongoing purchases. The company's goal is to be the leading online destination for pet products by delivering convenient, reliable service and building long-term relationships with pet owners.
Company Size
10,001+
Company Stage
IPO
Headquarters
Plantation, Florida
Founded
2011
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Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
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Parental Leave
Family Planning Benefits
Unlimited Paid Time Off
Paid Holidays
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Chewy is focusing on pet health services, artificial intelligence, and customer spending expansion to fuel its next growth phase, CEO Sumit Singh said at a Goldman Sachs conference. Singh described pet health as a $50 billion market, including $12 billion to $15 billion in products like medications and supplements. Chewy entered the health category in 2018 and is now the largest pet pharmacy in the US, capturing roughly $0.70 of every dollar moving online in pet medications. Over the past six years, Chewy added approximately $9 billion in incremental revenue, with about $4 billion coming from Chewy Health, according to Singh. Singh noted that consumer demand for discretionary pet products has softened since March and April. However, trends have since stabilised, with food and medication businesses remaining strong.
Chewy eyes pet health, AI and clinics to drive its next growth phase. Chewy (NYSE:CHWY) is prioritizing U.S. health services, customer spending expansion and artificial intelligence capabilities as it seeks to build on its pet retail foundation, Chief Executive Officer Sumit Singh said during a Goldman Sachs conference fireside chat. Singh said the company's investment in supply chain and technical infrastructure, coupled with Autoship adoption across food and medication categories, has created a more stable base for reinvestment. He characterized pet health as a roughly $50 billion total addressable market, including an estimated $12 billion to $15 billion in products such as medications, prescription diets, supplements and flea-and-tick treatments. Chewy entered the health category in 2018 and has become the country's largest pet pharmacy, Singh said. He added that the company is capturing about $0.70 of every dollar moving online in the pet medications and related product space. Over the past six years, Chewy added approximately $9 billion in incremental revenue, with about $4 billion coming from Chewy Health, according to Singh. Consumer demand and customer growth. Singh said consumer enthusiasm for discretionary pet categories has softened, particularly following what he described as increased marketplace stress beginning in March and April. The company saw pressure on attachment rates, or purchases of additional products beyond core needs, and adjusted its forecast accordingly. However, he said trends have since stabilized. Adoptions and relinquishments are "roughly at parity," while Chewy's food and medication businesses remain strong and health services are outperforming the company's expectations relative to its April outlook. Singh said shelter and rescue organizations account for roughly two-thirds to 70% of pet adoptions, while breeders represent the remainder. He said dogs are modestly underperforming and cats are outperforming at shelters and rescues, resulting in an overall balanced adoption picture. He also said breeders of certain popular breeds have not seen a slowdown in litter production, though puppy prices have risen. While normalized annual pet additions to the market would typically total 10 million to 12 million, Singh said the current figure is running below that level. Even so, Chewy's gross customer additions from consumers shifting from other retailers are exceeding its 2019 gross-add levels, he said. The company continues to target 150,000 to 250,000 net active-customer additions, even if broader market conditions remain subdued. Singh said Chewy's longer-term aspiration is high-single-digit to low-double-digit revenue growth, supported by customer additions and higher net sales per active customer, or NSPAC. Health, clinics and customer spending. Singh identified pharmacy, supplements, prescription diets, insurance, telemedicine and veterinary clinics as major components of the company's health strategy. He said about one-quarter of Chewy's customers currently buy from its pharmacy, while fewer than half of consumers know Chewy sells pet medications. Each existing Chewy customer who becomes a pharmacy customer adds approximately $300 to $500 in NSPAC, Singh said. The company plans to focus marketing efforts on improving pharmacy awareness and expanding medication attachment among existing customers. Chewy operates 60 veterinary clinics, which Singh said are performing better than the case the company outlined previously. A Chewy Vet Care clinic is expected to generate about $3.5 million in revenue, plus roughly $800,000 in additional sales on Chewy's website, for approximately $4.3 million in combined revenue. Singh said the company is outperforming those metrics and reaching break-even in about 20 months. He also said four out of 10 clinic customers are new to Chewy. The company acquired Modern Animal to immediately double its clinic base and gain additional capacity to expand. Singh described the acquisition as a fit based on culture, customer orientation and technology, adding that it provides the company with options for both asset-light and company-operated clinic models. * Chewy's average veterinary recruiting time is about four months, Singh said. * Its one-year veterinarian retention cohort is in the high-80% to low-90% range, he said. * The company expects telemedicine products to improve affordability and access to veterinary care as regulations allow the category to develop further. Autoship, AI and capital allocation. Autoship remains a key contributor to customer spending and retention. Singh said Autoship orders carry a mid-single-digit higher average order value than non-Autoship orders. Chewy has also doubled mobile-app penetration over the past three years, and Singh said app users tend to be more engaged, have higher Autoship participation and generate higher order values. The company is testing efforts to use pet-profile data to expand Autoship beyond food and medications into additional merchandise categories. Singh said the product works in market tests, but its near-term contribution has been affected by broader pressure on discretionary attachment rates. Chewy is also developing AI-driven tools internally, including "Cai," or Chewy AI, to handle post-purchase service needs. Singh said the company is building additional agents to improve search, discovery and shopping, and eventually to use customer signals to manage relationships more individually through the app. Singh said Chewy does not expect to enter a broad new investment cycle and does not need additional investment to maintain market-share gains if market conditions do not improve. Instead, he said the company intends to make durable, non-promotional investments in growth while using its base business, clinic margins and an expected $50 million in AI savings in 2027 to self-fund most initiatives. After reinvestment, Chewy's next capital-allocation priority is evaluating potential acquisitions, primarily in health, followed by returning capital to shareholders, Singh said. International expansion remains a lower priority, with the company focused on U.S. health services, digital products and clinics despite positive lessons from its Canadian launch. About Chewy (NYSE:CHWY). Chewy, Inc is an e-commerce company focused on pet products and services. Through its website and mobile applications, the company sells pet food, treats, supplies, toys, bedding, medications, and other products for dogs, cats, fish, birds, reptiles, and small pets. Chewy supports recurring purchases through its Autoship program and provides access to prescription and over-the-counter pet medications through Chewy Pharmacy. The company also offers pet health-related services, including veterinary consultations in certain markets, and sells products under a range of national and private-label brands.
Chewy, Inc. (CHWY) presents at Goldman Sachs Global Consumer and Retail Conference transcript. 162.21K Followers Q2: 2026-09-09 earnings summary transcriptslidespr EPS of $0.36 misses by $0.00 | revenue of $3.33B (7.28% Y/Y) beats by $12.72M. Chewy, Inc. (CHWY) Goldman Sachs Global Consumer and Retail Conference September 14, 2026 2:50 PM EDT Company Participants Sumit Singh - CEO & Director Conference Call Participants Eric Sheridan - Goldman Sachs Group, Inc., Research Division Presentation Eric Sheridan Goldman Sachs Group, Inc., Research Division All right. I think in the interest of time, we're going to move on to our next fireside chat. For those who don't know me, my name is Eric Sheridan. I'm Goldman Sachs' U.S. Internet and Entertainment analyst on the research side. It's my pleasure to have Chewy here at the conference this year. Sumit Singh, CEO. Sumit, welcome to the conference. Sumit Singh CEO & Director Question-and-Answer Session Eric Sheridan Goldman Sachs Group, Inc., Research Division Okay. So Sumit, before we get into it, I'm going to dust off my legal degree. Before we begin, please note that today's discussion may include forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements involve risks and uncertainties that could cause actual results to differ materially from those expressed or implied. For a discussion of these risks, please refer to the Risk Factors section of Chewy's most recent Form 10-K and its other SEC filings. Forward-looking statements speak only as of today, and Chewy assumes no obligation to update them, except as required by law. So let's kick off with the journey you've been on. So we take a step back before we take a step forward. The company has been on a journey where you've evolved from a pet retailer to a broader pet care platform. As you look at the mix of businesses today, where are you most pleased with the progress? And how are you thinking about the journey ahead? Sumit Singh CEO & Director
Cedar Park logs nearly $10.75 million in new projects during August. Restaurants, coffee shops, retail, veterinary care and public improvements account for more than 205,000 square feet of work. Fourteen Cedar Park construction projects representing nearly $10.75 million in estimated investment were registered or advanced through the state review process during August, according to filings with the Texas Department of Licensing and Regulation. The projects cover a combined 205,337 square feet and include eight restaurants, bakeries or coffee shops; a veterinary clinic; an infusion center; a retail store; a new retail and office building; and two major municipal improvement projects. The largest project registered during the month was a $2.7 million program to replace concrete sidewalks and improve approximately 150,000 square feet of hike-and-bike trails at Veterans Memorial Park, Milburn Park and Brushy Creek Lake Park. A new $2.5 million operations facility and a $2 million, three-story retail and office building at Velsa Ranch were the other projects with estimated costs of at least $1 million. Altogether, the 14 filings represent an estimated investment of $10,748,500. Eight food-and-beverage projects account for approximately $2.69 million and 24,228 square feet of construction. The August filings include Paris Baguette, Scooter's Coffee, Oriri Coffee, Urban Bird Hot Chicken, Mike Red Tacos, Pickleman's Gourmet Cafe, Simply South and Conejos New Hope. Three of the projects are classified as new construction, representing $4.7 million and 25,272 square feet. The remaining 11 are renovations or alterations valued at approximately $6.05 million and covering 180,065 square feet. Private commercial projects account for approximately $5.55 million of the month's investment. The two municipal projects represent another $5.2 million. Among the month's projects: * Velsa Ranch retail and office center: A $2 million, three-story commercial shell building is planned at 12465 W. Parmer Lane. The 22,007-square-foot building is designed for office and general retail use. Interior tenant layouts and finish-out work will be permitted separately. Construction is expected to run from December through February 2027. * Cedar Park hike-and-bike trail improvements: The city plans an estimated $2.7 million in concrete sidewalk replacement work at Veterans Memorial Park, Milburn Park and Brushy Creek Lake Park. The filing lists approximately 150,000 square feet of work, with construction scheduled from October through March 2027. * Water reclamation facility operations building: Cedar Park plans to demolish the existing operations building at 2315 Brushy Creek Loop and construct a new 1,800-square-foot, single-story facility. The $2.5 million project also includes site and electrical improvements and is expected to be completed in January 2027. * Paris Baguette: The international bakery-cafe chain plans a $750,000 build-out at 901 Arrow Point Drive, Building A, Suite 103. The 3,473-square-foot cafe will include sales, dining and kitchen areas. Construction is expected to begin in November and conclude in February 2027. * Mike Red Tacos: A $450,000 tenant finish-out is planned for a 2,993-square-foot space at 1315 E. Whitestone Blvd. Construction is scheduled from November through April 2027. * Scooter's Coffee: A 1,320-square-foot coffee shop is planned at 2100 NFM Drive near Nebraska Furniture Mart. The $400,000 interior renovation is scheduled to begin in November and conclude in March 2027. * Chewy Vet Care: Chewy plans a $373,500 veterinary clinic at Arrow Point, 901 Arrow Point Drive, Building 1, Suite 101. The 3,774-square-foot build-out will include new partitions, finishes, lighting, plumbing, electrical and heating and air-conditioning systems. Work is expected to run from December through April 2027. * Local Infusion: A $315,000 renovation is planned for a 2,214-square-foot space in Cypress Creek Village at 1525 Cypress Creek Road, Suite D. Construction is scheduled from October through March 2027. * Pickleman's Gourmet Cafe: A $300,000 restaurant finish-out is planned in a 2,913-square-foot space at 2100 NFM Drive. The project will add interior walls, lighting, finishes, equipment and furniture. Construction is scheduled from September through December. * Conejos New Hope: A $240,000 renovation is underway in a 3,500-square-foot space at 2875 W. Whitestone Blvd., Unit 190. The project calls for demolishing the existing interior down to the shell and remodeling the space. Completion is scheduled for October. * Urban Bird Hot Chicken: An existing ice cream shop at 700 E. Whitestone Blvd., Suite 100, is set to become an Urban Bird restaurant. The 1,695-square-foot conversion is valued at $200,000, with construction scheduled from October through March 2027. * Oriri Coffee: A $200,000, 1,465-square-foot coffee shop finish-out is planned at 705 Vista Ridge, Unit 101. The project is scheduled to begin in October and conclude in January 2027. * Teso-X at Lakeline Mall: A $170,000 renovation is planned for a 1,314-square-foot retail space at 11200 Lakeline Mall Drive, Suite K. Work is expected to begin in October and conclude in January 2027. * Simply South Cedar Park: A $150,000 renovation is planned at the Serranos restaurant property at 1900 E. Whitestone Blvd. The filing calls for new flooring and paint and the relocation of restrooms within the 6,869-square-foot space. Work is scheduled from September through November. The filings provide an early look at planned construction but are not building permits or guarantees that every business will open according to the listed schedule. Project costs, construction dates and scopes of work may change.
MercadoLibre reported revenue of nearly $28.9 billion in fiscal year 2025, marking a 39.1% increase year-over-year. The Latin American e-commerce and fintech giant achieved net income of approximately $2.0 billion, with a net margin of 6.9%. Chewy, the US pet care retailer, posted revenue of nearly $12.6 billion in FY 2025, up 6.2%. The company reported net income of roughly $222.8 million, with a 1.8% net margin. MercadoLibre serves 131 million unique buyers across Latin America through its integrated marketplace, payments platform Mercado Pago, and logistics network. Free cash flow reached nearly $10.8 billion. Chewy operates with 21.7 million active customers and offers nearly 190,000 pet products. The company generated free cash flow of nearly $562.4 million. Both companies face competitive pressure from Amazon and other retailers.