UCLA Health

Comprehensive health system with top hospitals

Patient Access Supervisor - Specialty Care

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeBeverly Hills, CA, USANo salary listedIn-person

About the Job

Requirements

Ability to maintain the Charge Worklist in CareConnect.
Ability to maintain the Charge Document Reconciliation Process.
Ability to work effectively with patients, physicians, and staff in a diplomatic and professional manner to maximize suite operations.
Skill in prioritizing assignments and managing multiple tasks.
Ability to work effectively as a team member to provide effective patient care.
Working knowledge of Epic CareConnect systems to complete online transactions, including appointment scheduling, procedure scheduling, the encounter registration system, hospital lab results, and medical reports.
Team-building skills, including prior supervisory experience.
Skill in monitoring complex clinician appointment schedules.
Ability to elicit salient clinical information, such as presenting complaints, from patients and referring professionals, and make appropriate assignments based on established guidelines.
Skill in listening perceptively, conveying awareness, and responding to patients and visitors with health concerns using tact and discretion.
Skill in speaking clearly and distinctly in person and over the telephone, using appropriate grammar and vocabulary to share and obtain information and communicate effectively with people from diverse social, economic, and cultural backgrounds.
Ability to triage patient issues to achieve resolution.
Ability to interact diplomatically and sympathetically with patients, their families, and the general public in a high-volume, continuous public-contact setting.
Skill in performing with frequent interruptions or distractions, including the ability to accept equivocal circumstances and respond to changing priorities and deadlines.
Typing ability to prepare forms, manuscripts, and correspondence with speed and accuracy.
Skill in operating a computer, including word-processing software, and the ability to enter and maintain accurate patient appointments and schedules using an online computer database system.
Ability to maintain equanimity in the face of resistance, indifference, and hostility.
Skill in working independently, following through on assignments with minimal direction, and setting priorities that accurately reflect the relative importance of assignments.
Ability to accept directions from supervisors and act promptly.
Knowledge of medical terminology.
Working knowledge of medical insurance plans and the types of coverage provided.

Desired Qualifications

Spanish-speaking skills.

Required:

Ability to maintain Charge Worklist in CareConnect
Ability to maintain Charge Document Reconciliation Process
Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.
Skill in prioritizing assignments and managing multiple tasks.
Ability to work effectively as a member of a team in order to provide effective patient care.
Working knowledge of Epic CareConnect systems to complete on-line transactions, including appointment scheduling, procedure scheduling, the encounter registration system, hospital lab results and medical reports.
Team Building Skills to include prior supervisory experience.
Skill in monitoring complex clinician appointment schedules.
Ability to elicit salient clinical information such as presenting complaints from patients and referring professionals, and make appropriate assignments based on established guidelines.
Skill in listening perceptively, conveying awareness and responding to patients and visitors with health concerns using tact and discretion.
Skill in speaking clearly and distinctly in person and over the telephone, using appropriate grammar and vocabulary in order to share information, effectively communicate, share and obtain information with persons from diverse social, economic and cultural backgrounds.
Ability to triage patient issues to achieve resolution.
Ability to interact diplomatically and sympathetically with patients, their families, and the general public in a high volume, continuous public contact setting.
Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstance and respond to changing priorities and deadlines.
Typing ability to prepare forms, manuscripts and correspondence with speed and accuracy.
Skill in operating a computer including work processing software and the ability to enter and maintain accurate patient appointments and schedules utilizing an on-line computer database system.
Ability to maintain equanimity in the face of resistance, indifference and hostility.
Skill in working independently and following through on assignments with minimal direction and in setting priorities which accurately reflect the relative importance of assignments.
Ability to accept directions from supervisors and act promptly.
Knowledge of medical terminology.
Working knowledge of medical insurance plans and types of coverage provided.

Preferred:

Spanish speaking skills - Preferred

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Current/former UC employees are subject to a personnel file review.

About the Company

UCLA Health

Comprehensive health system with top hospitals

UCLA Health is a large, integrated healthcare system in Los Angeles that operates multiple hospitals and a wide network of primary- and specialty-care clinics. It provides medical services across many fields—from organ transplantation and cardiac surgery to neurosurgery and cancer treatment—and combines patient care with biomedical research. Its hospitals and physicians diagnose and treat complex illnesses and bring the latest medical discoveries into practice. UCLA Health stands out because it runs a comprehensive, highly ranked set of facilities (including Ronald Reagan UCLA Medical Center and UCLA Mattel Children’s Hospital) and emphasizes leading research, education, and specialized care across a broad regional network. The organization aims to deliver high-quality medical care while advancing medical knowledge and sharing new treatments with patients locally and globally.

Company size: 10,001+
Company stage: Grant
Total funding: $25.3M
Headquarters: Santa Monica, CA
Founded: 1955

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