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Starling Bank

Mobile banking for personal and business

Technology Operations Manager

Full-TimeUpdated on 10/23/2026
No salary listed
Mid
London, UK
HybridHybrid work in London; manages operations across two offices.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • Proven experience managing technical support or operations teams in a fast-paced, technically complex environment.
  • Strong working knowledge of macOS and Windows support, and experience using management tools such as Zentral, Intune, and Meraki.
  • Demonstrated ability to manage multi-site operations while driving a high-performance culture.
  • Experience with incident management, ITSM tools, and continuous improvement processes.
  • Excellent written and verbal communication skills, with the ability to engage effectively with internal stakeholders and external partners while balancing multiple priorities.
  • A passion for continuous improvement, with a metrics-driven mindset to develop dashboards and track key performance indicators.
  • Ability to commit to 37.5 hours a week between 7 a.m. and 10 p.m., Monday to Sunday.
Responsibilities
  • Lead and manage the Technology Operations team across multiple offices, ensuring seamless support for internal users and external partners.
  • Drive strong performance and behaviors from the team in line with company values and the performance-management framework, regularly coaching and upskilling colleagues.
  • Provide day-to-day oversight of Mac and Windows environments, ensuring managed systems and networks operate smoothly.
  • Collaborate with internal stakeholders to understand operational requirements and integrate effective support processes.
  • Assist with escalations to third-party suppliers, triaging and escalating issues as necessary to maintain high service standards.
  • Assist in developing data- and metrics-driven dashboards to identify process-improvement opportunities and track team performance.
  • Manage incident-response and escalation processes to ensure timely and effective resolution of technical issues.
  • Support execution of IT projects related to office infrastructure and hardware lifecycle management.

About the company

Starling Bank is a digital bank in the UK offering personal and business current accounts through a mobile app. For individuals, it provides features like instant spending notifications, insights, and Spaces (pots) to separate money. For businesses, it offers business accounts with invoicing and accounting integrations. The app handles account management, payments, and budgeting in one place, with transactions processed online and via card payments. The bank earns revenue from card interchange fees, interest on balances held with the central bank, and lending (such as personal loans and overdrafts). Its approach combines mobile-first banking with a broad set of services in a single app, differentiating itself through the Spaces budgeting tool, real-time transaction insights, and a strong focus on both personal and business banking. Starling’s goal is to grow its customer base while expanding its lending portfolio and offering a complete digital banking experience in the UK.

Company Size

1,001-5,000

Company Stage

Private

Total Funding

$1.3B

Headquarters

London, United Kingdom

Founded

2014

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Simplify's Take

What believers are saying

  • May 2026 results showed fifth straight profit year, with £217.1 million pre-tax profit.
  • August 2026 launches added student accounts, smart tools, and business AI assistant features.
  • iwoca's September 2026 £1 million SME loans embed Starling deeper into business banking workflows.

What critics are saying

  • FCA fined Starling £28.96 million in 2024 for sanctions-screening failures and high-risk accounts.
  • July 2026 cuts eliminated 130 jobs after revenue fell 6% to £887 million.
  • Engine dependence and rising AI automation expose Starling to execution failures and culture damage.

What makes Starling Bank unique

  • Starling's app-first UK bank pairs 6.2 million platform accounts with AI-driven money management.
  • Engine by Starling hit £70 million annual recurring revenue and won Scotiabank's Tangerine.
  • Starling bundles banking, accounting, travel eSIMs, and embedded SME lending inside one app.

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Benefits

  • Health Insurance
  • Life Insurance
  • Unlimited Paid Time Off
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Hybrid Work Options
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Mental Health Support
  • Wellness Program
  • Family Planning Benefits

Growth & Insights and Company News

6 month growth

0%

1 year growth

2%

2 year growth

2%
Inkl
Oct 21st, 2026
Starling Bank valued at $2.2B as founder Anne Boden sells final 2.7% stake for about $57M

Starling Bank has been valued at about £1.7 billion after founder Anne Boden sold her remaining shares in the digital lender, Sky News reported. Boden's final 2.7% holding is estimated to have raised about £45 million, in line with the implied valuation. The exact amount she received has not been independently confirmed.

FF News
Oct 20th, 2026
Starling Bank unveils AI agent capable of 17-second Financial Crime investigations.

Starling Bank unveils AI agent capable of 17-second Financial Crime investigations. Quick summary. Starling Bank has launched an Agentic Financial Crime Investigator that completes end-to-end fraud assessments in just 17 seconds. By embedding the AI natively within its core banking engine, Starling leverages real-time telemetry and historical data to eliminate integration lag and significantly accelerate financial crime detection. How does Starling's AI speed up Financial Crime investigations? Starling Bank solves the problem of slow, manual fraud reviews by deploying an Agentic Financial Crime Investigator. Traditional investigations often rely on disparate systems that require manual data gathering, but this new agent automates the entire workflow. It delivers a comprehensive estimate and risk assessment within 17 seconds of an alert, allowing the bank to respond to potential threats almost instantly. * 17-second response time from initial alert to investigation conclusion. * Native core integration ensures zero latency between the transaction and the analysis. * End-to-end automation of the investigative lifecycle. What are the benefits of a Native core banking AI? By building the Agentic Financial Crime Investigator directly into its proprietary core banking engine, Starling maintains absolute control over its data and models. This approach bypasses the "frustration of change requests" and high costs often associated with external vendors. The agent has unfettered access to historical behavior patterns and real-time telemetry, which are critical for identifying sophisticated fraud that external tools might miss due to data silos. How does this impact Starling's operational efficiency? The move toward agentic financial crime tools represents a shift away from external development constraints. Starling no longer faces the ongoing external costs or integration hurdles of third-party software. Instead, the bank can iterate on its financial crime detection models internally, ensuring that its security measures evolve as quickly as the tactics used by bad actors. Ff news take: Starling Bank continues to prove why owning your tech stack is a massive competitive advantage. While most banks struggle with the 'lag of external integration,' Starling is deploying financial crime detection at a speed that is practically impossible for legacy institutions. This 17-second benchmark sets a new industry standard for agentic financial crime response, effectively moving the needle from reactive monitoring to near-instant mitigation.

Financing Your Way
Oct 20th, 2026
Starling build agentic fincrime investigator that takes 17 seconds.

Starling build agentic fincrime investigator that takes 17 seconds. Starling Bank launches an AI fraud investigator that completes complex security checks in seconds, promising faster and safer consumer financing. Curated by Financing Your Way from original reporting by Finextra - Lending. Summary is AI-assisted and editorially reviewed - see its editorial standards. Starling Bank has introduced an AI-driven 'financial crime investigator' that slashes investigation times to just 17 seconds. For retailers and service providers, this signals a massive shift in how consumer financing applications are processed and protected. Traditional fraud checks often cause friction, leading to manual reviews and delayed approvals. This technology uses 'agentic AI' to act like a human investigator, analyzing complex data patterns instantly to root out bad actors without slowing down legitimate customers. What this means for your business is a future with less 'false positive' rejections. When an automated system flags a customer, it often results in a lost sale. By using advanced AI to verify identities and scan for financial crime in seconds, lenders can offer smoother checkouts while keeping default rates low. This tech helps bridge the gap between high security and the instant gratification customers expect from modern financing. While currently a tool for internal bank operations, expect this type of rapid verification to become the standard across BNPL and consumer loan platforms soon. It protects your revenue by ensuring that credit is extended to real, qualified buyers while blocking fraud before it hits your books. Who else is covering this

FinTech Wales
Oct 15th, 2026
Starling claims UK first with AI banking model trained on uk-owned cloud.

Starling claims UK first with AI banking model trained on uk-owned cloud. 15 October, 2026 * AI * News * Uncategorized Founded by Welsh entrepreneur Anne Boden and with an office in Cardiff, Starling is developing a new artificial intelligence model with support from NVIDIA and UK cloud provider Civo. The bank says its Transactional Foundation Model will be the first banking model of its kind trained and hosted on UK cloud infrastructure owned by a UK-owned and headquartered company, with all data remaining within UK jurisdiction. The model will be trained on more than 15 billion anonymised transactions from Starling's proprietary data. It will underpin a new intelligence layer, called 'Starling Intelligence', designed to support the bank's AI capabilities and enable more personalised services for customers. Connecting Starling's AI capabilities. Welsh technology leader Harriet Rees, Group CIO at Starling and a UK Government AI Champion for Financial Services, said: "We've made huge strides with our proprietary AI tools, launching the UK's first agentic AI financial assistant and rolling out new features every week. Now we want to connect these tools with a single intelligence layer that's trained entirely on the specific needs of our customers." "We also want to take a leadership role in the development of home-grown cloud infrastructure, which is essential to European companies' ability to diversify their suppliers and reduce concentration risk." The project follows recommendations in the UK Government's Financial Services AI Adoption Plan, co-authored by Harriet Rees and published in July 2026. The plan highlights the financial sector's reliance on a small number of global AI and cloud providers. It recommends that government and industry broaden their partnerships to increase choice and strengthen resilience. Supporting UK cloud infrastructure. Starling will develop the model with NVIDIA's financial services team, using NVIDIA's Transaction Foundation Model developer blueprint and tools for data processing and model training. The model will be trained and hosted on Civo's UK cloud infrastructure. Mark Boost, CEO of Civo, said: "AI will only deliver lasting value for the UK economy if it's built on secure, resilient, sovereign infrastructure." "Starling is leading the financial sector by training and hosting its Transactional Foundation Model on a homegrown cloud. Pairing NVIDIA compute with Civo's UK sovereign cloud shows that banks don't have to trade performance or innovation for control of their data, or depend on a handful of global providers." Aser Blanco, Global Head of Banking at NVIDIA, said: "Banks are at the forefront of turning massive amounts of data into timely, personalised insights while also protecting customers from fraud." "By combining NVIDIA's accelerated computing and software for data processing and model training with Civo's UK sovereign cloud, Starling can deliver exceptional customer experiences while maintaining control of its customers' data." Planned launch in early 2027. Starling intends to put the model into production in early 2027, initially to improve its existing AI services around fraud detection. It will then enhance Starling Assistant, which the bank describes as the UK's first agentic AI financial assistant. The Starling Intelligence layer is intended to enable more personalised experiences, including proactively offering budgeting guidance tailored to individual customers.

Always Finance News
Oct 15th, 2026
Starling bank to develop uk-based AI banking model using 15 billion transactions.

Starling bank to develop uk-based AI banking model using 15 billion transactions. Digital bank partners with NVIDIA and British cloud provider Civo to develop new artificial intelligence technology for fraud prevention, personalised financial services and greater control over customer data. British digital bank Starling has announced plans to develop an artificial intelligence banking model trained on more than 15 billion anonymised financial transactions, in a move designed to strengthen fraud detection, improve customer services and reduce dependence on overseas technology providers. The project, announced on 14 October 2026, will see Starling work with technology company NVIDIA and UK cloud infrastructure provider Civo to create what it describes as the first banking transactional foundation model to be trained and hosted on a UK sovereign cloud. The initiative represents a significant investment in domestic financial technology infrastructure and reflects growing concerns about the banking industry's dependence on a relatively small number of international cloud computing companies. Starling says the new system will form the foundation of its future artificial intelligence capabilities, with initial applications expected to enter production in early 2027. New AI system to analyse banking transactions. At the centre of the project is a Transactional Foundation Model (TFM), a specialised artificial intelligence system designed to identify patterns and relationships within financial transaction data. Unlike general-purpose AI models trained on large collections of text and publicly available information, the system will focus on banking activity. Starling intends to train the model using more than 15 billion anonymised transactions from its own systems. The bank says this will allow it to develop a deeper understanding of customer behaviour and create more sophisticated financial services. The technology will underpin a new intelligence platform called Starling Intelligence, which is intended to connect the bank's existing AI applications and support the development of additional services. Potential uses include identifying suspicious financial activity, improving fraud prevention and providing customers with more personalised financial information. Fraud detection among first planned applications. Starling expects to introduce the transactional model into production in early 2027, initially concentrating on improvements to fraud detection. Financial institutions already use automated systems to identify unusual payments and potentially fraudulent transactions. However, advances in artificial intelligence offer opportunities to analyse more complex behavioural patterns and identify suspicious activity that might be missed by conventional systems. A model trained specifically on banking transactions could potentially distinguish more effectively between legitimate customer behaviour and transactions requiring further investigation. Starling also plans to use the technology to enhance Starling Assistant, its existing AI-powered financial assistant. Future developments could include more personalised budgeting recommendations and proactive financial guidance based on customer spending patterns. These applications remain planned developments rather than services already delivered by the new model. Starling seeks greater control over AI infrastructure. A central feature of the project is the decision to train and host the model within the UK. Starling will use infrastructure operated by Civo, a British cloud and AI computing company, alongside NVIDIA's technology for processing data and training artificial intelligence models. The bank says the arrangement will allow the model and associated data to remain within UK jurisdiction. This approach addresses growing concerns about concentration risk in financial services, where a relatively small number of major international technology providers supply much of the industry's cloud computing infrastructure. Dependence on a limited group of suppliers can create operational risks if technical failures, cyber incidents or other disruptions affect multiple financial institutions simultaneously. Harriet Rees, Group Chief Information Officer at Starling and a UK Government AI Champion for Financial Services, said: "We also want to take a leadership role in the development of home-grown cloud infrastructure, which is essential to European companies' ability to diversify their suppliers and reduce concentration risk." The decision follows recommendations in the Government's Financial Services AI Adoption Plan, published in July 2026, which identified the importance of improving resilience and reducing excessive dependence on a small number of technology suppliers. NVIDIA technology to support development. The project will use NVIDIA's financial services technology and software tools to develop the transactional model. These include NVIDIA's Transaction Foundation Model developer blueprint, CUDA-X software libraries and NeMo AutoModel training technology. The tools are intended to support the processing of large datasets and the development of specialised AI models. Civo will provide the computing infrastructure, including high-performance graphics processing hardware and systems designed to support demanding AI workloads. Mark Boost, Chief Executive of Civo, said: "AI will only deliver lasting value for the UK economy if it's built on secure, resilient, sovereign infrastructure." The companies believe the project could demonstrate how banks can develop advanced artificial intelligence capabilities while maintaining greater control over their infrastructure and data. What does this mean for UK banking customers? For consumers, the immediate impact is likely to be limited because the new model is not expected to enter production until 2027. However, the longer-term implications could be significant. More sophisticated transaction analysis may allow banks to identify potential fraud earlier, develop more relevant financial products and offer personalised services based on individual customer behaviour. It could also help financial institutions develop systems that respond more effectively to unusual account activity. Nevertheless, the use of large-scale transaction data in artificial intelligence raises important questions about privacy, transparency and governance. Although Starling says the model will use anonymised data, banks developing AI applications must continue to meet applicable data protection, operational resilience and financial regulatory requirements. The effectiveness of the new system will also depend on the quality of its training data, testing and ongoing supervision. A potential Boost for Britain's financial technology industry. Starling's decision to work with a UK-based cloud provider could have wider implications for Britain's financial technology sector. The UK has a substantial fintech industry, but many financial services businesses rely on technology infrastructure supplied by multinational companies. Developing more domestic computing capacity could provide additional options for banks and other regulated businesses seeking greater control over where their information is stored and processed. The Starling project also demonstrates how financial institutions are moving beyond general-purpose AI chatbots towards specialised models developed for particular business functions. If successful, the technology could provide a foundation for further innovation in fraud prevention, financial management and customer services. For now, the initiative represents a significant commitment to AI development rather than proof of improved financial outcomes. With production planned for early 2027, the next stage will be demonstrating whether the model can deliver measurable improvements in banking security and customer experience. Source and further reading: Image: ChatGPT