Train Usher - Herald Square

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Macy’s Santaland Train Station Usher is an ambassador of Santaland charged with helping to spread cheer and goodwill among guests while also performing operational duties for the attraction.  This position is responsible for customer service, entertainment, and crowd control throughout the Macy’s Santaland attraction.  This position is responsible for greeting and checking in all guests to the attraction. Candidates must pass background checks and commit to potential work on evenings and weekends during the holiday season.

What You Will Do

• Customer Service:
  • Greet all Macy’s Santaland guests with consistent cheerful and holiday disposition
  • Answer questions from visitors entering the attraction
  • Review guest reservations and check in guests on proprietary equipment 
  • Assist guests with creating a reservation as needed
  • Always maintain a cheerful, upbeat demeanor while working in the attraction in front of guests
  • Maintain secular conversations with guests
• Entertainment:
  • Always be in Usher costume or uniform (provided by Macy’s)
  • Always remain in character
  • Memorize and perform light scripted dialogue that pertains to various areas throughout the attraction
• Crowd Management:
  • Direct and expedite guest entry into the queue line
  • Assist with crowd control while maintaining a cheerful disposition
  • Entertain guests while waiting in queue lines

• Regular, dependable attendance & punctuality

Skills You Will Need

Communication Skills: Knowledge of a second language helpful. Strong interpersonal and communication skills. Ability to effectively communicate with and direct children. Second language/ ASL a plus.

Mathematical Skills: Basic math functions such as addition, subtraction, multiplication and division.

Reasoning Ability: Must have the ability to work independently with minimal supervision. Must be able to multitask in a fast paced environment. Present a professional image consistent with Macy's brand values.

Other Skills:

• Effective communicator
• Leadership
• Customer Service
• Punctuality
• Cheerful and enthusiastic disposition
• Ability to engage and entertain children
• Must be comfortable working in crowded areas and confined spaces

Who You Are

• Crowd control experience with both adults and children required
• Exceptional customer service skills required
• Prolonged standing and walking required 
• Able to work a flexible schedule and available to work retail hours which may include day, evening, weekends and/or holidays

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits.  Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

MARKETING00

Salary Range Minimum: 17.25

Salary Range Maximum: 23.62