Rosewood Hotel Group

Global luxury hotel management and brands

Assistant Director of Rooms

Food Service & HospitalityConfirmed live in the last 24 hours

Full-timeCalifornia, USA$100k - $115k /yrIn-person

About the Job

Requirements

At least five years of experience in a similar or relevant capacity at a luxury or ultra-luxury property.
Previous experience as a Manager or Director of Housekeeping and Front Office is required.
Must be available to work days, nights, overnights, and weekends.
Must have thorough knowledge of luxury service and guest expectations, and extensive knowledge and experience with expense, labor, occupancy forecasting, and budgeting.
Must be able to plan, implement, and design operating standards and procedures; effectuate quality and quantity control standards; and interpret financial statements and respond with minimal guidance.
Must be able to establish quarterly and annual objectives for management team members.
Must have extensive knowledge of OPERA, MICROS, and Book4time, and be able to access, input, analyze, and retrieve information using computers.
Must have knowledge of the technical and behavioral requirements for training, motivating, evaluating, mentoring, and directing employees and managers.
Must be able to plan and organize the work of others.
Must have verbal and written fluency in English.
Must be able to transport 35 pounds, perform varied physical movements throughout work areas, reach up and down, remain stationary at times, and communicate satisfactorily with guests and coworkers.
A college degree or equivalent work experience is preferred.

Responsibilities

Oversee property operations, including guest-related areas and service delivery, maintain Rosewood minimum operating standards, and maximize profitability through Leading Quality Assurance measures.
Provide operational support and direction, and ensure consistent feedback to guests and associates in alignment with the hotel's and Rosewood Hotels Group's mission and vision.
Report on and be accountable for Front Office, Housekeeping, Reservations, and Guest Relations operations.
Maintain knowledge of and comply with departmental policies, service procedures, standards, Rosewood information, and property facts.
Visit departments across shifts and ensure proper coverage.
Maintain safe working conditions and practices.
Ensure guest experience and service sequence are consistent across areas and comply with Leading Quality Assurance and Forbes standards and requirements.
Continue the Guest Experience Program and ensure hotel departments comply with its expectations.
Establish and implement quarterly objectives for departments and managers.
Select, interview, hire, and train associates, management staff, and direct reports according to Rosewood standards.
Ensure training plans are followed throughout operations and maintain evaluation records.
Champion Rosewood programs, ensure departmental participation, guide implementation and maintenance, and obtain support from local providers where applicable.
Act as Manager on Duty and inspect operations against expectations.
Initiate and participate in quality-control activities.
Participate in quarterly competitive-set studies and maintain accurate records.
Review group resumes and current and immediate-future property activities to ensure the property is prepared.
Ensure room statuses are up to date, addressed, and promptly returned to service.
Manage the preventative maintenance program and ensure complete room inspections before rooms return to service.
Track Know Cross entries and reports and ensure deficiencies are resolved; manage glitch resolution and service recovery promptly.
Manage and lead the Glowing platform.
Interact courteously and professionally with guests, associates, and community members.
Apply logical thinking to varied and complex tasks and direct their execution.
Attend department, divisional, and general meetings, including Daily Rosewood Review, daily departmental briefings, and weekly Planning Committee meetings; conduct Rooms Division meetings and document accountability items.
Work with the Food and Beverage team to ensure outlets and events meet Rosewood standards; manage amenities and VIP arrivals with Guest Relations and Housekeeping.
Interact with supervisors, associates, coworkers, and guests to complete assignments and resolve associate and guest complaints.
Interpret and comply with written, oral, diagrammatic, and schedule instructions.
Manage responsibilities assigned by the Director of Rooms and Managing Director efficiently and calmly.
Promote a cooperative working climate, productivity, and employee morale, and address concerns raised in Associate Engagement meetings.
Administer performance reviews and ensure department heads keep associate reviews up to date.
Maintain clean and safe work areas; inspect grooming and attire throughout the property for compliance with Rosewood guidelines.
Follow property safety standards, ensure employees understand and follow emergency procedures, and follow up on employee accidents, promptly communicating incidents to Talent and Culture.
Establish service details that reflect a unique sense of place and improve divisional best practices.
Design and develop division policies and the operating budget, including staffing, forecasts, and payroll costs.
Prepare, implement, and maintain division standards and control objectives.
Maintain five-star standards daily, using intuitive thinking and creating guest experiences that reflect a sense of place and local knowledge.
Follow labor standards, compare weekly labor with budget and forecasts, and maintain the checkbook accounting system.
Maximize monthly revenue by maintaining the highest possible average rate and occupancy.
Anticipate high- and low-occupancy periods and coordinate activities to optimize labor costs, efficiency, maintenance, and cleaning schedules.
Participate in establishing a marketing and public-relations plan.
Monitor departmental productivity guidelines while maximizing profit.
Prepare and maintain the operating budget and monthly and weekly forecasts.
Maintain quarterly competitive analysis and conduct quarterly inventories.
Participate actively in the Leadership Team and ensure operations are handled, particularly when the Director of Rooms is absent.
Work with Executive Committee members to support hotel goals and objectives.
Support and uphold company philosophy concerning hiring, employee relations, supervision, and disciplinary action.
Implement and maintain the property's mission.
Represent the property and local community as an ambassador, communicating Rosewood's image, philosophy, and culture.
Work with the Director of Rooms on staff development, direction, and succession planning.
Coordinate with Rosewood corporate team members to execute departmental goals.

OVERVIEW/BASIC FUNCTION:

Responsible for property operation including but not limited to all guest related areas and service delivery. Maintain RHR minimum operating standards and maximize profitability as required through Leading Quality Assurance measures. Provide operational support and direction. Ensure consistent feedback provided to guests and associates, when necessary, which corresponds to overall mission and vision of Hotel and Rosewood Hotels Group.

Reporting and accountability for: Front Office, Housekeeping, Reservations, & Guest Relations Operations

RESPONSIBILITIES

General

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards as well as up to date Rosewood information and property facts.
Touch all departments throughout various shifts and ensure proper coverage.
Maintain safe working conditions and practices.
Ensure guest experience and sequence of service is fluid throughout all areas, ensuring the guest experience follows LQA and Forbes standards and requirements.
Continue Guest Experience Program and ensure all hotel and departments comply and maintain expectations.
Establish and implement quarterly objectives for departments and managers.
Select, interview, hire and train associates, management staff and direct reports according to Rosewood standards.
Ensure all Training plans are adhered to throughout operation and maintain thorough records of evaluations.
Champion all Rosewood programs, ensuring departmental participation throughout the Hotel. Provide guidance to departments regarding implementation and maintenance of these programs. Obtain relevant support from local providers where applicable.
Act as Manager on Duty. Consistently inspect what is expected.
Initiate and participate in quality control activities.
Participate in competitive set quarterly studies and maintain accurate records of such.
Review all Group Resumes and activities throughout the property both current and immediate future to ensure property is prepared.
Ensure room statuses are up to date, addressed and returned promptly.
Manage Preventative Maintenance Program, ensuring complete room inspection prior to returning to service.
Maintain continuous tracking of Know Cross entries and reports, ensuring deficiency resolution. Glitch resolution and management to ensure service recovery is handled promptly.
Manage and lead the Glowing platform.
Interact in courteous and professional manner with all guests, associates and community members.
Apply principles of logical thinking to a wide range of intellectual and practical problems to perform and direct many varied and complex tasks.
Attend department, divisional and general meetings including but not limited to Daily Rosewood Review, Daily Departmental briefings, Planning Committee Weekly meeting. Conduct Rooms Division meetings with documented items of accountability for all.
Work with Food and Beverage Team to ensure Outlets and Events are executed to Rosewood standards. Manage the amenities and VIP arrivals experience with the Guest Relations and Housekeeping Departments.
Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, associates, co-workers, and guests in completing assignments, resolving associate and guest complaints.
Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
Manage a mirage of responsibilities without loss of efficiency or composure from the Director of Rooms & Managing Director.
Foster and promote a cooperative working climate, maximizing productivity and employee morale. Consistently attend to concerns brought up through our Associate Engagement meetings.
Administer performance reviews. Ensure all Department Heads within the Division remain up to date on all associate reviews.
Maintain clean and safe work area. Inspect grooming and attire throughout property, ensuring adherence to RHR guidelines.
Adhere to property safety standards and ensure employees follow and understand the Emergency Procedures set forth. Inspect and follow through on employee accidents, ensuring that all incidents are quickly communicated to Talent and Culture.

Excellence:

Establish details of service with a unique sense of place.
Strive to improve Best Practices throughout the Division.
Design and develop division policies and operating budget including, but not limited to staffing, forecasts and payroll costs.
Prepare, implement and maintain division standards and control objectives.
Ensure standards are maintained at a 5 STAR level daily and with a mindset of intuitive thinking and creating stories which reflect sense of place and local knowledge for our guests.

Financial:

Adhere to labor standards throughout operation. Verify weekly labor in comparison to budget and forecast.
Maintain checkbook accounting system.
Achieve maximum revenue each month by maintaining the highest possible average rate and occupancy.
Anticipate high / low occupancy periods and coordinate activities to maximize labor costs, efficiencies, maintenance / cleaning schedules, etc.
Participate in establishment of a marketing and public relations plan.
Monitor productivity guidelines for all departments, while maximizing profit.
Prepare and maintain operating budget and monthly / weekly forecasts.
Maintain competitive analysis on quarterly basis.
Ensure quarterly inventories.

Leadership:

Serve as an active participant of the member of the Leadership Team, ensure all operations are handled especially in absence of the Director of Rooms.
Work closely with all Executive Committee members in supporting and achieving the hotel’s goals and objectives.
Support and uphold hotel and Company philosophy concerning hiring, employee relations, supervision, and disciplinary action.
Implement and maintain spirit of property mission.
Act as property and local Ambassador, ensuring RHR image and communication of corporate philosophy and culture.
Work closely with Director of Rooms in staff development, direction and succession planning.
Interface with RHR corporate team members to ensure proper execution of departmental goals.

OTHERS

The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business need dictates.

QUALIFICATIONS

Experience: Minimum five years’ experience in a similar or relevant capacity in luxury or ultra-luxury property. Previous experience as a Manager/Director of Housekeeping & Front Office is required.

Education: College degree or equivalent work experience preferred.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follows directions thoroughly; understand guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Schedule: Open availability to include days, nights, overnights, weekends.

Technical Skills: Thorough knowledge of luxury service and guest expectations. Extensive knowledge and experience of expense / labor / occupancy forecasting and budgeting. Ability to plan, implement and design operating standards and procedures. Effectuate quality and quantity control standards. Clear understanding of financial statements and able to react with minimal guidance. Establish quarterly and annual objectives for a variety of management team members. Be resourceful, creative and maintain flexibility. Knowledge of technical / behavioral requirements to train, motivate, evaluate, mentor and direct employees and managers to meet desired ends. Extensive knowledge of OPERA, MICROS and Book4time. Access, input, analyze and retrieve information from computers. Maintain excellent relations with staff. Always maintain confidentiality. Accept responsibility for actions of others. Manage by example. Exceptional verbal communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of property. Ability to converse calmly with irate guests, superiors and subordinates in sometimes intense emotional situations. Focus and maintain attention to timely performance of tasks despite frequent interruptions. Ability to memorize, recollect and quickly retrieve dates, names, times and other data pertinent for the operation. Analyze and interpret established policies. An active leader and participant in all departmental and hotel-wide meetings. Plan and organize the work of others.

Language: Verbal and written fluency in English.

Physical Requirements: Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications: None required.

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay

The salary range for this position is $100,000 to $115,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.

About the Company

Rosewood Hotel Group

Global luxury hotel management and brands

Rosewood Hotel Group operates a global portfolio of luxury hospitality brands, including Rosewood (ultra-luxury), New World Hotels & Resorts (upper-upscale), Asaya (integrated wellness), and Carlyle & Co. (private members club). It manages about 60 properties across 26 countries, with more than 30 new properties in development. The company runs high-end hotels and wellness and private club experiences, delivering guest stays and curated programs that reflect local culture and place. Its approach centers on Relationship Hospitality—genuine, heartfelt interactions—and integrating the story and geography of each destination into its experiences, supported by a commitment to DEI and positive community impact. The goal is to create a future where people and places enrich one another, to make meaningful, lasting relationships with guests and destinations, and to expand its global footprint while honoring local culture and advancing positive impact.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Hong Kong
Founded: 2016

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