Associate Director - Business Development, Enterprise Accounts

Our Journey

Your Adventure Ahead

• Lead enterprise growth strategy: Identify, engage, and close high-value enterprise partnerships, driving significant revenue impact for ShopBack
• Own complex, high-stakes deals: Navigate complex, multi-stakeholder sales cycles and structure strategic partnerships with senior decision-makers
• Drive portfolio performance: Acquire, manage, and grow a portfolio of enterprise merchants, ensuring strong and consistent revenue growth quarter over quarter
• Build key merchant relationships: Establish yourself as a trusted advisor to key stakeholders, leading business reviews and unlocking new opportunities for expansion
• Champion merchant success at scale: Develop a deep understanding of merchant needs and translate them into actionable strategies that maximize long-term value
• Shape product and solutions: Partner closely with Product and Integration teams to shape offerings, close feature gaps, and deliver solutions that meet evolving enterprise demands
• Drive cross-functional initiatives: Work with Marketing and other internal stakeholders to design and execute growth strategies that benefit both merchants and ShopBack

Essentials to Succeed

• Minimum 5 years of experience in Business Development or Account Management, ideally within tech, payments, or platform businesses
• Strong track record of closing and scaling enterprise partnerships, with experience handling complex, high-value deals
• Excellent commercial judgment and negotiation skills, with confidence engaging senior stakeholders 
• Strategic thinker with the ability to balance big-picture growth opportunities and hands-on execution
• Passion for managing a diverse portfolio of enterprise accounts and gaining exposure across the payments ecosystem
• A resilient problem-solver who thrives in ambiguity and is not deterred by setbacks
• Strong interpersonal and communication skills, with the ability to influence across internal and external stakeholders
• Solid analytical skills, with the ability to derive insights and drive data-informed decisions
• A self-starter with a strong sense of ownership and a “can’t-is-not-an-option” mindset
• Ability to operate effectively in a fast-paced, high-growth environment while managing multiple priorities with precision
• Highly motivated to contribute to building and scaling a successful business in a startup environment
• Passionate about making a meaningful commercial impact across the region
• AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

ShopBacker Traits

• Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
• Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
• Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
• Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

What's in it for ShopBackers

• Career growth opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on performance.
• Candid, open, and collaborative culture where feedback is valued.