Senior Business Process Management Analyst

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Are you passionate about untangling complex operations and building seamless, scalable business processes?

We are seeking a highly analytical and collaborative Senior Business Process Management Analyst to join our dynamic Customer Success & Services (CS&S) team in Brno.

In this pivotal role, you will act as a core support function across our global services organisation. You will join an exciting, evolving team of experts, working closely with Lean Six Sigma mentors and change management professionals to transition our operations into a standardised, highly automated powerhouse. This isn't a generic project management position - it is a dedicated role for a process specialist who loves turning operational ambiguity into clear, optimised workflows.

Responsibilities:

• Partner closely with Services teams to identify opportunities for simplification, automation, and the integration of cutting-edge technologies (such as AI).
• Drive cross-functional documentation initiatives. You will work with diverse teams to map out undocumented processes from scratch and build a robust, centralised process library.
• Foster closer collaboration across teams, ensuring that localised process improvements are seamlessly integrated into our standard global library.
• Own and govern key process areas, including managing our PRIME process tool, process training, and supporting the transition to our new process governance tool.
• Design, model, and standardise end-to-end business processes across key functions (including technical support, managed service delivery, service portfolio development, and post-sale customer success).
• Facilitate workshops with business stakeholders to challenge the status quo and unearth hidden efficiency bottlenecks.
• Map complex workflows using Business Process Model and Notation (BPMN) standards.

Qualifications:

• 4+ years of dedicated experience in a role focused heavily on business process mapping, modelling, and operational improvement (not just as an incidental part of another job).
• Deep expertise in process modelling tools (e.g., MS Visio) and a solid command of BPMN concepts.
• A strong track record of identifying automation and simplification opportunities.
• Exceptional communication skills to influence stakeholders and lead virtual, cross-functional project teams.
• Lean Six Sigma Green Belt certification (strongly preferred).
• Hands-on experience with digital transformation, AI tools, or improving sales/service-specific workflows.
• Familiarity with Agile methodologies.

Bonus

• 5 weeks of vacation, 5 sick days and 2 volunteer days paid off. 
• Multisport card at a reduced price. 
• Meal contribution. 
• Monthly contribution 1000 CZK/month in the form of credits on your Benefit Plus card with a cafeteria system where you can choose from a wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses. 
• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments. 
• Annual bonuses based on financial results. 
• Yearly salary increases according to individual performance. 
• Employee referral bonus for bringing New Talent to Zebra. 
• Free beverages and fruit days (coffee, tea, milk available in our kitchenette). 
• Life & Pension insurance contribution. 
• New modern and multifunctional workplace at Vlněna Office park in the city centre  
• Discount at our partners (Banks, HP, Dell, Microsoft Office). 

Incentive Compensation:

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 10% of base pay, in accordance with the terms of the applicable incentive plan.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.