Network Operations Center Technician 3 - Unified Communications

Minimum Clearance Required

Top Secret SCI

Responsibilities

I2X Technologies is a reputable technology services company to the Federal Government.  Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country.  We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states.  Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers.

• Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platform

• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents 

• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks. 

• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.

• Proactively monitor network alarms across platform specific network management tools. 

• Support all customers to include providing global situational awareness support. 

• Verify that service has been restored upon resolution of all customer-initiated tickets

• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined 

• Proactively monitor network alarms across platform specific network management tools. 

• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.

• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. 

• Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions. 

• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. 

• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies

• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Qualifications

• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date. 

• Able to work in a 24x7 shift work environment.

• Must have an active Top Secret security clearance.

• Requires general understanding of both voice infrastructure and IP network topologies.

Desired Qualifications

• Tech control facility or cyber transport experience

• Circuit actions experience

• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.

• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies

• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

Essential Requirements:

US Citizenship is required.

Active TS/SCI

I2X Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status.

In compliance with Colorado’s Equal Pay for Equal Work Act, the annual base salary range for this position is listed . Please note that the salary information is a general guideline only. I2X Technologies considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

I2X Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. I2X offers a competitive compensation program and comprehensive benefits package to our employees.

Compensation: 65000 to 75000 (USD)