Mission Operations Engineer - Connected Warfare

ABOUT THE TEAM

The Connected Warfare division builds systems to support global command and control missions. We create joint, time sensitive, multi domain, ubiquitous, connected mesh ecosystems. Our ecosystem enables connected warfare with disproportional impact by connecting every robot, human, and sensor in every domain, bringing together hundreds of thousands of end points across the globe. We are the substrate that provides the source of truth for time sensitive decisions, effectively transforming the way that militaries close kills chains and enable mission autonomy.

The Mission Operations (MOPs) team is responsible for managing the execution, growth, and success of our customer accounts. Working across product, engineering, sales, and logistics teams, our Mission Operations Engineers own the customer relationships and develop, plan, and deploy Anduril products in support of their missions. They work side-by-side with customers to understand their specific problem sets and then shape Anduril’s offerings alongside our engineering teams to fit the mission needs. Because the problems we solve are uniquely challenging, our Mission Operations Engineers naturally gravitate toward finding solutions and are adept at navigating organizational hurdles. They are ultimately responsible for customer and mission success and therefore play a critical role in the shaping and future of Anduril Industries.

ABOUT THE JOB

Provide post-sales support for Anduril Voyager products.  The position is primarily responsible for working with the Sales, Engineering, Marketing, and Operations teams in support of the customer’s mission.  Provide technical support and training to both internal and external customers with Voyager systems; resolving technical problems in a help desk environment and at customers’ location.  We are obsessed with engagement and keeping our finger on the pulse of how customers interact with our products. This helps us improve the user’s experience and evolve their operational tactics and techniques. And if something isn’t quite right, we work with product teams to quickly address the issue on behalf of our customer.

WHAT WE'RE LOOKING FOR

Mission First Mindset. We put the needs of the mission and our customers first and understand that the US and its allies have no preordained right to victory in any future conflict. We actively seek out opportunities to better understand our customers’ mission needs, with a goal to build the best possible products for the warfighter and radically evolve our national and international defense capabilities. We push ourselves and the limits of our capabilities in the pursuit of this goal.

Ownership Mentality. We’re looking for owners; those who have a natural bias to assume responsibility, a healthy dose of skepticism, and contribute to a culture of performance. We empower our Mission Operators to quickly assume high levels of responsibility and entrust them to actively own their account and shape its success. Our Mission Operators are just as comfortable helping to shape a proposal or pitch a new customer as they are working with engineers on new features or deploying products in the field.

Technical Aptitude and Intellectual Curiosity. We are first and foremost a technology company, working at the leading edge of capabilities like machine learning, autonomy, distributed networking, and multi-modal sensor fusion. Do you have a natural desire to see beyond simple cause and effect relationships to really understand how complex systems operate? Do you actively seek out opportunities to educate yourself? These capabilities form the foundation of our product offerings, so we are looking for those who are comfortable communicating technical concepts and can articulate them in the context of the customer’s mission.

Structured Thinker and Problem Solver. Leading technical programs requires clear communication and well thought-out plans. We are looking for assertive communicators who bring a thoughtful perspective and honest dialogue. A solution-driven approach, the ability to distill complexity into its essential, digestible components, and the ability to supervise execution are critical to ensure mission success.

High Value Team Member. Do you enjoy working as part of a team? At Anduril, the path to success weaves through the organization - account teams, engineering, logistics, technical operations, and more. It requires humility, an eagerness to learn, and empathy toward your fellow team member. We assume best intentions and empathize with customers just as we do with our colleagues. Can you develop rapport at both the user and executive levels? Do you enjoy sharing successes? We are a low ego group that promotes teamwork and collaboration to bring about success.

360 Degree Leader. We are a flat, non-hierarchical organization with a matrix structure that is dynamic and evolving. We expect you to be self-aware enough to recognize your position of unstated leadership within the company. You should have a demonstrated ability to lead and influence people through both formal and informal constructs and in situations where there is lack of clarity across teams. Finally, we need people who identify gaps and breakdowns and solve them immediately, rather than point them out and step back. You should also seek 360 feedback to help inform your growth trajectory as a leader.

WHAT YOU'LL DO:

• Provide both virtual and on-site technical support and training to customers on their Anduril Voyager solutions in both tactical and non-tactical environments
• Provide technical support for Sales during customer meetings; evaluating existing customer solutions and recommend upgrades
• Ensure day-to-day operations of NOC and training technology infrastructure, including networks, servers, databases, are properly supported and maintained
• Provide assistance to customers remotely and on-site to resolve issues and feedback to appropriate departments
• Provide technical escalation support to Tier 1 staff to ensure continuous improvement within the technical staff and customer feedback and/or problems
• Assist in the maintenance of the test lab environment that is used to replicate customer issues to better understand problems and work towards resolutions.
• Provide prompt and accurate feedback to management that report system and customer issues
• Document knowledge in the form of knowledge technical papers
• Maintain log and traceability of System Configurations delivered to customers
• Create systems documentation such as training, operations, installation, and maintenance manuals
• Perform other related duties as assigned by management
• Assess external technical products and services within the industry and develops solutions that work with Anduril Voyager products
• Test emerging Anduril Voyager products to evaluate performance and recommend improvements

REQUIRED QUALIFICATIONS:

• Experience in program management and product deployment roles
• Exceptional interpersonal and stakeholder management skills
• Understanding of U.S. and allied military operations, doctrines, and multi-domain environments
• Experience translating and decomposing highly technical concepts into operational requirements and performance specifications
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution
• Willing to travel as necessary (25-50%)
• Eligible to obtain and maintain an active U.S. security clearance

PREFERRED QUALIFICATIONS:

• Experience in Defense Technology Product/Program Management, Solutions Architect, or Customer Success type roles
• Experience with DoD networks, software, SATCOM, and radios
• Familiarity with doctrinal, functional, and technical command and control concepts, processes, and principles

US Salary Range 117000 - 145000 USD