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Transcom

Outsourced AI-driven CX solutions provider

Customer Communication Consultant for French

Customer SupportPosted on Nov 10
Full-timeBelgrade, Serbia

About the Job

Requirements

  • Excellent French-language proficiency at C1 level.
  • Excellent computer skills.
  • Ability to work in the Belgrade office under a hybrid arrangement.

Responsibilities

  • Respond to customer inquiries in French by email, chat, and telephone.
  • Provide information about product status and availability.
  • Provide information about store opening hours and locations.
  • Respond to customers' general inquiries.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1995

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