Morgan & Morgan
Personal injury law firm representing clients
Maritime Case Manager
On-site role; local commute to Miami, Florida.
About the job
- This role is on-site.
- Daily interaction with existing and potential clients, via telephone and in person.
- Order medical records from providers and communicate with clients and providers during the course of treatment.
- Obtain documents necessary to support injury and/or liability positions
- Interact with insurance carriers and healthcare providers to secure records and account balances
- Work directly with multiple coworkers involved in the management and support of case files
- Maintain organized case files.
- Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney
- Interact with attorneys and present case synopsis when required
- Manage case files from intake to closing under the direction of an attorney
- Performs other related duties as assigned to meet the needs of the business.
- Bachelor’s degree (preferred)
- Prior experience as a Personal Injury Case Manager preferred.
- At least 2 years of working in a legal position or insurance adjuster experience preferred.
- Proactive interaction with clients, insurance companies and medical providers.
- Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
- Strong writing and communication skills along with attention to detail
- Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm.
About the company
Morgan & Morgan is a personal injury and consumer law firm that helps individuals pursue justice and compensation after injuries or mistreatment by large corporations. It represents clients in lawsuits and settlements, guiding them from initial consultation through resolution to recover damages such as medical costs, lost wages, and other compensation. The firm differentiates itself by prioritizing everyday people, providing nationwide reach with over 800 attorneys across 49 states and Washington, D.C., and focusing on empathetic, accessible legal service rather than firms that only serve big clients. Its goal is to level the playing field against powerful defendants and secure results for clients, having recovered more than $10 billion for people since its founding in 1988.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Orlando, Florida
Founded
1988
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Simplify's Take
What believers are saying
- Reuters reported September 14, 2026: $1 billion AI spending and MX2 commercialization plans.
- The firm says MX2 already generated hundreds of thousands of demand letters and record requests.
- Buffalo expansion, Brodhead alliance, and Austin Hollimon hiring extend catastrophic-injury reach nationwide.
What critics are saying
- Florida Bar litigation over celebrity ads threatens Morgan & Morgan’s marketing engine and discipline exposure.
- Nonlawyer ownership rules block IPO plans, and June 2026 stake-sale talks face regulatory limits.
- MX2 errors or client-data breaches could damage verdicts, trigger malpractice claims, and undermine trust.
What makes Morgan & Morgan unique
- Morgan & Morgan combines 50-state licensing, 1,000-plus attorneys, and massive contingency scale.
- MX2, launched by September 2026, runs with 5,000 monthly users and deep case automation.
- Its advertising machine and national referral network create unmatched consumer brand reach in injury law.
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Benefits
Health Insurance
Dental Insurance
401(k) Retirement Plan
Paid Vacation
Paid Holidays
Company News
While Big Law plans, Morgan & Morgan reveals it has been quietly building a proprietary in-house AI platform for years. Injured? Morgan & Morgan, PA can help. [Orlando, FL] - As big law firms announce they are just beginning to explore proprietary AI systems, Morgan & Morgan unveiled today that it has been running one for years. America's largest injury firm is sharing for the first time that its in-house AI platform, MX2, is running at scale with nearly 5,000 monthly active users. The firm has committed to investing close to $500 million in technology and AI in the next five years, with a minimum commitment of $1 billion over the next 10 years. These investments build on the $300 million that Morgan & Morgan has spent on technology and AI in the last five years. "Firms which bill by the hour to draft and review agreements or read through thousands of pages of documents, are the practices AI will replace- almost entirely," said John Morgan, founder of Morgan & Morgan. "That's white shoe, big law territory. Trial lawyers are a very different story. No robot is walking into a courtroom to deliver a closing argument. Big law is just beginning to think about AI investment, but we've been building for years to better service our clients' needs. We have been years ahead of the industry and are committed to maintaining our lead." Unlike AI tools licensed from outside vendors, MX2 was built from the ground up by Morgan & Morgan engineers, including alumni of Google, Amazon, and Microsoft, who work directly alongside the firm's nationally renowned trial lawyers. MX2 benefits from 40 years of plaintiff litigation experience and is refined continuously by the attorneys who use it every day. It is also distinguished in the way it orchestrates the entire case lifecycle from intake through outcome with speed and accuracy by securely accessing and processing police reports, medical records, court dockets, and client interactions. MX2 is able to spot patterns and set benchmarks ensuring each case is handled with the same exceptional legal representation Morgan & Morgan is known for. MX2 currently comprises core products including: MX2 Agent: case insights, trial prep, and agentic workflows embedded directly in Litify; First Draft: case-aware document generation with full Microsoft Office integration; Medical: medical record extraction, chronology building and alerts; Search: semantic search across unstructured case data to find the key factors in a case; Beyond the platform, the firm is extending MX2 into how clients interact with the firm with new capabilities no other legal AI provider offers today. The results speak for themselves. MX2 has supported the generation of hundreds of thousands of demand letters, fulfilled hundreds of thousands of medical record requests, and retrieved vast numbers of police reports through automated systems, while contributing to significant increases across key rate metrics like demands and discovery responses. For clients, that translates directly into faster case resolution, stronger case valuations, and broader access to high-quality legal representation. "Our clients come to us at the worst moment of their lives and deserve the best outcome we can get them. That is where MX2 started," said Morgan & Morgan Chief Transformation Officer Yath Ithayakumar. "We studied what separates a great result from an average one and built a system that helps make it standard in every case." Looking ahead, Morgan & Morgan also plans to make MX2 available as a platform to other law firms, including the corporate and transactional practices it believes will be the most disrupted by AI. The firm sees this moment as an opportunity to build the infrastructure for the broader legal community and is aiming to make MX2 available to other firms by invitation only by the end of 2027. "The legal industry is at a turning point," added Morgan. "Non-litigation firms will shift largely to AI-handled workflows with attorneys reviewing the work rather than generating it. The law firms that survive and lead will be the ones that don't just license an AI tool, but whose attorneys inform the AI models with their own knowledge and experience. This is why we built MX2." About Morgan & Morgan As America's largest injury law firm, with lawyers licensed in all 50 states, Morgan & Morgan has recovered more than $35 billion for over 700,000 clients. Throughout the United States, its attorneys fulfill its "For The People" commitment in over 50 practice areas, including national mass torts and class actions, labor and employment, product liability and dangerous drugs, among many others. Hundreds of law firms throughout the U.S. refer thousands of cases through its Morgan Connection platform. Its firm has taken on some of the biggest corporations across the globe, including BP, Facebook, Google, Monsanto, and Eli Lilly, and recovered billions in complex national litigation, including $1.8 billion in the Porter Ranch Gas Leak case in California. Learn more at www.forthepeople.com. Disclaimer This website is meant for general information and not legal advice.
Morgan & Morgan sues fla. Bar over celebrity ad ban. By Carolina Bolado ( August 17, 2026, 4:21 PM EDT) - Personal injury giant Morgan & Morgan PA has sued the Florida Bar, claiming a bar rule that bans any use of a celebrity's voice or image in lawyer advertising violates the First Amendment... Law360 is on it, so you are, too. A Law360 subscription puts you at the center of fast-moving legal issues, trends and developments so you can act with speed and confidence. Over 200 articles are published daily across more than 60 topics, industries, practice areas and jurisdictions. A Law360 subscription includes features such as * Daily newsletters * Expert analysis * Mobile app * Advanced search * Judge information * Real-time alerts * 450K+ searchable archived articles Experience Law360 today with a free 7-day trial. Attached documents. Related sections. Case information. Case title. Case number. Court. Nature of suit. Judge. Date filed. Law firms. Companies. Government agencies. Law360 is pleased to announce the Rising Stars of 2026, our list of more than 160 attorneys under 40 whose legal accomplishments belie their age.
How AI helped Morgan & Morgan scale empathy alongside efficiency. August 6, 2026 CX Stories When every call is a crisis, presence matters. Morgan & Morgan, the largest injury law firm in America, receives 2.6 million+ calls annually, many from people experiencing trauma, loss, or fear. With 1,100+ intake agents fielding both information and emotions, the firm faces a unique challenge: scaling empathy without sacrificing efficiency. The challenge: balancing urgency with empathy at scale. Every call is the beginning of a client's pursuit of justice. But intake agents were being pulled in multiple directions - trying to listen deeply, console distressed callers, and document complex case details - all at the same time. "We've had people call from ambulances, from accident scenes. These are the worst days of their lives. Our agents have to be steady, empathetic, and fast." - Angie Flury, Chief Call Center Officer Many agents carry these stories with them long after the call ends, and without the right tools, emotional fatigue becomes part of the job. That tension between compassion and productivity created burnout, inconsistencies, and longer case intake times - until Morgan & Morgan partnered with Laivly.
What happens in Vegas doesn't stay there: Morgan & Morgan's "grow or Die" Conference exposes the financialization of personal injury law. June 12, 2026 This week in Las Vegas, John Morgan - founder of Morgan & Morgan, self-described "America's Largest Injury Firm" - is hosting an invitation-only conference titled "Grow or Die with John Morgan." The event's name alone tells you something important: the personal injury industry is no longer content to simply litigate. It is in an aggressive growth phase, one fueled by outside capital, institutional lenders, alternative business structures, and an openly stated ambition to build law firms that function like scalable financial enterprises. The sessions lined up for this week make clear that the conversation happening behind closed doors is less about justice for accident victims and more about engineering firms for maximum financial return. Two sessions in particular stand out as windows into the industry's evolving playbook - and both deserve close attention. The first is entitled "Smart Capital: Decisions That Shape Your Future," featuring Morgan & Morgan's "trusted banking partner." The session promises to deliver "the inside track on financing your law firm's growth, approaching acquisitions or possible sale and succession planning - within the new world order of law firm finance." The agenda explicitly references consolidation trends, Management Services Organization (MSO) shared services structures, and "the rise of alternative business structures," framing all of it as a strategy for building firms that are "buyable." In plain terms, personal injury law firms are being engineered not just to win cases, but to be acquired, sold, and rolled up into larger investment vehicles. The clients at the center of those cases are, apparently, beside the point. The second session makes the financial ambition even more explicit. "The Borrowing Roadmap: How Outside Lending Powers Disciplined Firm Growth," presented by the co-CEOs of JBSL Legal Finance LLC, instructs attendees on how outside capital can "support the gaps between case investment and case resolution" and "protect partner distribution during growth cycles." The session describes outside lending not as a last resort, but as "one of the most reliable tools for building a durable firm." The objective is not to serve clients more effectively. It is to use debt to push firms to operate "at a higher financial and operational level" - which, in a contingency-fee business, means processing more cases and maximizing the revenue extracted from each one. These sessions do not exist in a vacuum. As several outlets reported this week, John Morgan himself is actively exploring outside investment in Morgan & Morgan through an MSO structure - a mechanism that would allow non-lawyers to own a stake in the firm's non-legal operations, effectively opening the door to Wall Street capital flows into a firm that already dominates legal advertising spending. The prospect of further institutionalizing that model with outside investor capital raises serious questions about whose interests the firm ultimately serves. This is not an isolated development. As PACT has documented, Arizona's recent experiment with alternative business structures (ABS) for law firms has resulted in minimal transparency and even predatory and fraudulent conduct. Numerous hedge funds and Wall Street interests are looking into MSO investments. The personal injury industry is not retreating. It is recapitalizing, consolidating, and recruiting institutional finance to fuel its next phase of expansion.
Nuvance and Northwell Health sued over alleged ERISA violations. Injured? Morgan & Morgan, PA. can help. Morgan & Morgan has filed a class action lawsuit against Nuvance Health and its parent company, Northwell Health, for alleged violations of the Employee Retirement Income Security Act (ERISA), alleging that Nuvance improperly took funds from employee retirement accounts to offset costs for Nuvance's contributions to the plans. The attached complaint alleges that Nuvance's 401k Retirement Plan required that employee forfeitures be used to cover plan expenses, including record-keeping fees. Instead of using these forfeitures to cover these expenses, Nuvance allegedly used these funds to offset the costs of their own contributions to the plan. The complaint is attached, and below is a statement from Morgan & Morgan founder John Morgan and attorney Marc Edelman about the case: "Thousands of hardworking employees put their trust into Nuvance Health and Northwell Health to handle their retirement plans with integrity. We are committed to holding Nuvance and Northwell accountable for their alleged violations and will fight to recover every dollar." Disclaimer This website is meant for general information and not legal advice.