Business Technology Partner

Role Summary 

The Business Technology Partner is a business-minded transformation leader within ETS responsible for helping business leaders translate Manhattan’s strategy and priorities into measurable outcomes, transformation opportunities, and business capability roadmaps. 

The role operates as an internal business consultant, partnering with leaders to understand how the business operates, identify problems and opportunities, challenge assumptions, shape future-state processes and capabilities, and orchestrate engagement across the appropriate ETS capabilities. 

The Business Technology Partner should consistently start with: “What problem are we trying to solve?” 

This is a strategic, process-oriented, and highly collaborative role. The Business Technology Partner is expected to be an order shaper, not an order taker—using consulting, structured problem-solving, process-improvement, and transformation methods – including Lean and Six Sigma where appropriate to determine the best combination of process, data, operating model, automation, AI, and technology to achieve the desired outcome. 

Responsibilities

The Business Technology Partner will:

• Act as a trusted internal consultant and strategic advisor to business leaders, developing a deep understanding of their strategy, processes, challenges, and opportunities.
• Translate business strategy into measurable outcomes, transformation opportunities, and business capability needs.
• Shape demand by identifying the underlying problem, root cause, and desired outcome before defining a response.
• Apply Lean, Six Sigma, 5 Whys, and other structured problem-solving techniques to eliminate waste, reduce variation, and solve root causes rather than symptoms.
• Lead discovery and transformation workshops to determine how process, operating model, data, automation, AI, and technology can improve business performance.
• Develop and maintain business capability roadmaps that connect strategic priorities to required changes in process, data, operating model, and technology.
• Facilitate cross-functional discussions that align stakeholders around future-state processes, capability needs, priorities, and measures of success.
• Partner with Enterprise and Solution Architects to translate capability needs into cohesive, scalable, and strategically aligned approaches.
• Connect business priorities to the appropriate capabilities across Business Applications, Technology Operations, Cyber Security, Technology Enablement, and other ETS teams.
• Define expected outcomes and measures early and partner with Transformation & Value Realization to track adoption, results, and business value.
• Promote agile, iterative transformation, delivering meaningful improvements quickly and refining approaches as the organization learns.
• Help business leaders compare competing opportunities and make explicit prioritization and investment tradeoffs based on strategic alignment, value, risk, complexity, and capacity.

Minimum Qualifications

• 8+ years of progressive experience, including significant experience leading business transformation, consulting, capability planning, or technology-enabled change.
• Demonstrated ability to operate as a consultant or trusted advisor, diagnosing business problems and translating strategy into actionable transformation priorities.
• Demonstrated ability to define business outcomes, establish meaningful measures, and evaluate the value and tradeoffs associated with transformation investments.
• Strong understanding of business processes, process improvement, capability planning, and technology-enabled transformation.
• Experience leading complex cross-functional discovery, workshops, planning, prioritization, or transformation initiatives.
• Demonstrated ability to perform root-cause analysis, challenge assumptions, structure ambiguous problems, evaluate alternatives, and facilitate decisions.
• Strong understanding of how applications, data, automation, AI, and emerging technologies can enable business outcomes.
• Strong executive communication, facilitation, relationship-building, and influencing skills.
• Ability to influence across organizational boundaries and balance strategic thinking with pragmatic execution.
• Bachelor’s degree in Business, Technology, Engineering, or related discipline, or equivalent professional experience.

Preferred Skills and Experience

• Background in business consulting, management consulting, process consulting, or business transformation is highly desirable.
• Lean Six Sigma Green Belt, Black Belt, or equivalent process-improvement certification
• Demonstrated experience applying DMAIC, value-stream mapping, process mapping, 5 Whys, root-cause analysis, and continuous improvement.
• Proven track record supporting transformation across functions such as Sales, Marketing, Customer Success, Services, Finance, Operations, or Customer Service.
• Experience developing business capability roadmaps, transformation plans, or strategic investment priorities.
• Experience with enterprise platforms such as Salesforce, Workday, ServiceNow, MuleSoft, or comparable technologies.
• Understanding of data, analytics, automation, AI, Agile delivery, and globally distributed organizations.

Characteristics of the Ideal Candidate

The ideal candidate is:

• A consultant at heart — listens, asks insightful questions, structures ambiguous problems, challenges assumptions, and helps leaders make better decisions.
• Business-minded — begins with the problem and desired outcome rather than the technology request.
• An order shaper — helps determine what should be done rather than simply translating what was requested.
• Root-cause oriented — asks why until the real problem is understood and avoids fixing symptoms.
• Process-minded — looks beyond systems to understand how process, data, roles, policy, and technology work together to produce an outcome.
• Commercially minded — understands that transformation requires choices and can balance value, cost, speed, risk, and organizational capacity.
• Value-focused — applies an 80/20 mindset and concentrates effort where it will make the greatest difference.
• Agile and pragmatic — favors iterative progress and does not let perfect get in the way of great.
• Technology fluent — understands the possibilities and limitations of modern technology without defaulting to a technology-first answer.