Tesla

Makes electric cars, robotaxis and grid batteries

Customer Experience Specialist - Sales

Sales Development RepresentativeUpdated on Nov 13

Full-timePorto, PortugalNo salary listedIn-person

About the Job

Requirements

Strong knowledge of Tesla products, including vehicles, solar panels, and energy storage solutions.
Ability to communicate information clearly in English and the local language.
A proven track record of delivering excellent customer experiences.
Ability to organize work and manage multiple priorities in a fast-paced environment.
Flexibility to work evenings and weekends as required.

Responsibilities

Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
Provide customer service by understanding customer needs, answering questions and objections, and encouraging potential leads to experience test drives.
Execute lead-capture strategies during events to maximize engagement and conversion opportunities.
Manage and organize captured lead data, maintain its accuracy and completeness in CRM systems, and regularly update customer profiles with relevant information from interactions.
Build value for customers by understanding their requirements, presenting vehicles, and communicating the value proposition to drive conversion.
Collaborate with sales teams and relevant departments to align strategies, share insights, and improve lead capture, sales processes, and the product proposition.
Maintain a positive and professional attitude while providing a customer experience reflective of Tesla’s values.

Category	Sales & Customer Support
Location	Porto, Porto
Requisition ID	288658
Type	Full-time

Job Description

<p>As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.</p><p>You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. </p>

Job Responsibilities

Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

Job Requirements

Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
Ability to communicate information in an easy-to-understand manner in English and local language.
Proven track record of delivering excellent customer experiences.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Flexibility to work on weekends and evenings as required.
A passion for Tesla's mission to accelerate the world's transition to sustainable energy.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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