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DoorDash

Runs apps for local food and grocery delivery

Assistant Site Manager

Warehouse & FulfillmentConfirmed live in the last 24 hours
Full-timeChicago, IL, USAIn-person

About the Job

Requirements

  • Have at least 3 years of experience in operations, warehouse logistics, customer service, retail management, fulfillment, or a related field.
  • Have at least 1 year of experience managing a team.
  • Have experience using Excel or Google Sheets to analyze data, including basic formulas and creating pivot tables.
  • Be flexible in schedule to support regularly scheduled late-night and weekend hours.
  • Have managed high-performance teams of at least 5 employees with successful performance and employee development outcomes.

Responsibilities

  • Lead hourly Operations Associates and Shift Leads; hire, coach, and develop team members and build a safety-first culture.
  • Serve as a change agent for the site by helping the team navigate new initiatives and growth projects.
  • Handle onsite escalations, including coordinating with cross-functional partners.
  • Drive results in assigned focus areas or shifts through effective scheduling, inventory management processes, and best practices from across the network.
  • Analyze data and make strategic recommendations and execute actions regarding resource allocation, workflow, warehouse organization, and engaging cross-functional partners.
  • Lead process improvement projects as needed.
  • Coach and empower the team to provide a high-quality customer experience and achieve order accuracy and fulfillment speed metrics.
  • Work cross-functionally with central inventory and training teams to ensure the team has the tools and resources needed to deliver.

Desired Qualifications

  • Be excited to take ownership in a new and rapidly growing business and be ready to support the team as needed.
  • Be comfortable solving problems innovatively and challenging established practices.
  • Be comfortable with rapid change, learning, and ambiguity in a startup environment.

About the Company

DoorDash

Runs apps for local food and grocery delivery

DoorDash runs apps that let people order restaurant meals, groceries, and other goods from local businesses, which independent couriers called Dashers bring to their doors. In 2019 it overtook Grubhub to become the largest food delivery service in the United States, and it later expanded abroad by buying Finland's Wolt and Britain's Deliveroo. Merchants pay DoorDash a fee on each order and can buy ads in its apps, while customers pay delivery and service fees or join DashPass, a subscription that cuts those fees. Businesses can also hire Dashers through its Drive service to carry orders placed on their own websites. Four Stanford students founded DoorDash in 2013, and it is based in San Francisco, California.

Company size
10,001+
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2013

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