ITAM Data Analyst / Report & Dashboard

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Frontier is committed to providing support for a range of health technology management operations, projects, and services across the government and commercial industries. Frontier collaborates with clients and partners with other businesses to ensure that the right solution with the right people is delivered to meet the client’s needs. Many senior project managers and business analysts are subject matter experts in their respective fields. Frontier understands how to support multiple stakeholders to aid in developing and implementing national policies, strategies, and doctrine.

Summary:

The ITAM Data Analyst / Report & Dashboard is responsible for leading reporting and analytics operations, developing dashboards, and delivering actionable insights to support data-driven decision-making. This role ensures accurate tracking of performance metrics, including inventory accuracy and SLA compliance, while supporting system-of-record data integrity and operational performance across enterprise asset management systems.

Responsibilities

Essential Job Functions:

• Continuously monitor ITAM data performance and asset-accountability metrics to proactively identify unverified, unassigned, inactive, duplicate, stale, or otherwise questionable assets.
• Monitor asset attestation completion and compliance, including overdue/unverified assets and recurring non-compliance.
• Monitor ServiceNow ITAM ticket compliance, including open/overdue tickets, aging, SLA performance, unresolved discrepancies, reassignment, and closure trends.
• Develop and maintain dashboards that identify data-quality exceptions and emerging risks before they become audit or inventory issues.
• Establish automated or recurring exception reports for assets requiring verification, reconciliation, assignment, location validation, or corrective action.
• Analyze inventory results against ServiceNow records to identify trends in inventory accuracy, discrepancies, missing assets, unverified assets, and data-quality degradation.
• Monitor discrepancy-resolution performance and provide aging/escalation reports to Functional ITAM Operations.
• Identify recurring problem areas by building, organization, asset type, location, custodian, ticket category, or other relevant dimensions.
• Provide proactive alerts/reports to Functional ITAM Operations when established thresholds or SLAs are exceeded.
• Track corrective-action effectiveness and identify recurring issues requiring process, workflow, training, or automation improvements.
• Provide weekly/monthly ITAM performance reporting to the Program stakeholders, including exceptions, trends, risks, compliance, and recommended actions.
• Support development of ITAM KPIs and performance thresholds aligned with program objectives and Government property-accountability requirements. 

Qualifications

Necessary Skills and Knowledge:

• Demonstrate excellent written and verbal communication in interpersonal exchanges
• Highly organized with great attention to detail

Minimum Qualifications:

• 5–8+ years of experience in data analytics and reporting in enterprise environments
• Experience with Tableau, Power BI, or similar platforms
• Experience integrating data across multiple enterprise systems
• ITIL 4 Foundations credential (must be completed within 90 days of contract award)
• Ability to obtain and maintain the Government-required suitability/security determination (Public Trust or higher, as specified in final RFQ).

Preferred Qualifications:

• SQL or advanced analytics tools
• Federal reporting and ServiceNow analytics experience
• Microsoft Power BI Data Analyst (PL-300)
  

Work Location

Your primary work location will be Alexandria, VA, with additional locations in Lorton, VA, and Frederick, MD. On-site work is required. Any remote work is strictly subject to management approval based on operational needs and policy compliance.

The salary range for this position is $75,000 to $100,000 annually.

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.