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Chanel

Designs, sells luxury fashion and cosmetics

Beauty Confidant

Retail SalesPosted on Nov 11
Full-timeGirona, SpainNo salary listedIn-person

About the Job

Requirements

  • Experience in the sector is required.
  • Intermediate English is required.

Responsibilities

  • Represent the CHANEL brand and embody its values.
  • Maintain knowledge of the brand, its new products, heritage, iconic creations, craftsmanship, and corporate social responsibility commitments, and share this knowledge with clients and the team.
  • Adopt and share CHANEL’s vision of beauty.
  • Maintain curiosity about beauty, style, and wellness, and keep knowledge up to date to inspire clients.
  • Follow uniform and personal grooming guidelines at all times.
  • Keep the work area clean, orderly, hygienic, and professional at all times.
  • Create a unique, exclusive, and brand-focused experience in every client interaction.
  • Build secure and lasting client relationships based on authenticity, relevance, and emotional connection.
  • Provide service, experiences, advice, techniques, and follow-up invitations that make each product purchase memorable.
  • Master the protocols for all boutique services, proactively offer services, and deliver them with excellent execution and CHANEL’s beauty-coaching approach.
  • Use brand and client knowledge to create unique stories with and for each client.
  • Contribute to a seamless multichannel customer experience.
  • Handle customer complaints and service requests effectively and in accordance with guidelines, including complex and challenging situations.
  • Contribute to boutique business results by achieving quantitative and qualitative objectives.
  • Understand business objectives and maintain discretion concerning all areas of CHANEL’s business.
  • Use products, services, sales techniques, and sampling to recruit and retain clients and increase their return rate.
  • Proactively capture meaningful client data, conduct client-acquisition activities, and manage an individual client portfolio to build personalized relationships, drive traffic and business, and deepen clients’ long-term engagement with the brand.
  • Use CHANEL customer relationship management tools and follow internal clienteling guidelines.

Desired Qualifications

  • Training in makeup and/or aesthetics is valued.
  • Additional languages are valued.

About the Company

Chanel

Designs, sells luxury fashion and cosmetics

1) What does Chanel do? Chanel is a luxury fashion house that offers a range of high-end products including fashion, accessories, fragrances, skincare, makeup, jewelry, and watches, targeting affluent customers worldwide. 2) How does its product work? It designs and sells premium, timeless items through owned boutiques, official online channels, and authorized retailers, supported by strong marketing, fashion shows, and brand storytelling to maintain desirability and loyalty. 3) How is Chanel different from competitors? It combines a storied brand heritage with exclusive, premium products and strict distribution control, creating a sense of rarity and prestige that appeals to luxury buyers. 4) What is Chanel's goal? To preserve its elite brand status while growing a loyal, affluent customer base by delivering consistently refined, timeless designs and a premium consumer experience.

Company size
10,001+
Company stage
Debt Financing
Total funding
$770M
Headquarters
Argueil, France
Founded
1883

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