Senior Software Engineer - Back End
About the job
- A bachelor's degree in computer science, information technology, information systems, or relevant demonstrated industry experience.
- At least five years of experience developing web applications with Go, Rust, JavaScript, or other back-end programming languages.
- Experience using typical Linux toolsets of open-source software and management tools.
- Technical knowledge and proficiency in back-end architecture, design, principles, software design principles, and RPC mechanisms.
- Experience with distributed version control and code versioning tools such as Git.
- Understanding of and experience with SQL and NoSQL databases, performance troubleshooting, and parallel programming.
- Experience with Amazon Web Services, Google Cloud Platform, or Azure, including APIs and command-line interfaces.
- Ability to adapt to competing demands, meet tight deadlines, and manage simultaneous projects in a fast-paced environment.
- Attention to detail and ability to work accurately and identify, analyze, prevent, and solve problems.
- Oral and written communication skills, including adapting communication style to the audience and explaining technical concepts to non-technical audiences.
- Collaborate with team members to design, develop, and test new features using modern front-end technologies to meet client business needs.
- Discuss, research, and understand emerging technologies and trends.
- Interface with front-end teams on product needs.
- Identify, triage, escalate, and resolve production-related issues in a timely manner.
- Provide mentorship and code reviews to other team members, while learning through direct collaboration and open discussion of ongoing work.
- Participate in continuous integration and continuous delivery of cloud-based software using agile development practices.
- Design, develop, test, and maintain the software platform, including developing products and features, unit testing, resolving defects found during quality assurance, and supporting the production environment.
About the company
TCN provides cloud-based virtual call center technology, serving as a hosted contact center platform for businesses worldwide. Its product is a scalable, web-based system that handles inbound and outbound calls without the need for traditional hardware or on-premise software, using hosted telephony and integrated features to route, monitor, and manage interactions. The platform is sold on a usage- and feature-based model, allowing customers to avoid paying for unused capabilities and to scale as demand changes. What sets TCN apart is its long-standing global presence (since 1999) and its emphasis on affordable, fully hosted solutions that replace costly hardware and complex software stacks. The company’s goal is to enable contact centers of all sizes to scale efficiently and cost-effectively with a cloud-based solution.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
St. George, Utah
Founded
1999
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Simplify's Take
What believers are saying
- June 2026 SmartAMD lifted one enterprise client's agent utilization 13.28%.
- SmartAMD processed 1.6 million calls and produced an 8.8x ROI.
- Q3 2026 release expanded voice AI, live dashboards, and faster email pacing.
What critics are saying
- October 2026 Abstrakt integration risks distracting engineering and support during product execution.
- TCN competes against Genesys, NICE, and Five9 on every enterprise contact-center renewal.
- If SmartAMD or Abstrakt disappoint, pricing power collapses and Operator becomes replaceable by 2027.
What makes TCN unique
- Operator natively embeds AI Smart Node, SmartAMD, and omnichannel workflows across voice.
- October 2026 acquisition of Abstrakt adds real-time agent assist and automated QA.
- July 2026 Capone integration streamlines European collections operations inside TCN's platform.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Company Match
Paid Time Off
Paid Holidays
Flexible Work Hours
Company News
TCN, a global provider of AI-powered cloud contact center software, has acquired Abstrakt, a real-time agent assist and automated quality assurance company. The acquisition integrates Abstrakt's AI solutions into TCN's contact center platform and workforce optimisation services, enhancing its automated QA capabilities and Virtual Agents solution. The move builds on an existing partnership between the two companies. Abstrakt will operate as "Abstrakt, a TCN company" and continue communicating directly with customers about the acquisition. "By integrating Abstrakt's real-time assistance and automated QA directly into our platform, we are removing the guesswork from agent interactions," said Darrin Bird, chief operating officer of TCN. The acquisition aims to empower agents with better intelligence whilst giving managers clearer insights into team performance.
TCN acquires Abstrakt to expand contact center AI and quality assurance. AI-generated illustration Cloud software provider TCN acquires Abstrakt to integrate real-time agent assistance and automated quality assurance tools into its contact center platform. The acquisition brings Abstrakt's automated QA technology and workforce optimization capabilities directly into TCN's existing software suite, according to an announcement from the St. George, Utah company on October 1, 2026. Integration of real-time assistance tools. The transaction allows TCN to embed Abstrakt's live agent support features into its core platform and Virtual Agents solution. Consequently, the combined technologies aim to assist customer service representatives during active calls while providing operational data to managers. The platform updates also address workforce optimization, allowing organizations using enterprise software applications to track operational compliance and daily interaction metrics across customer service teams. Strategic reasons TCN acquires Abstrakt. Prior to the acquisition, the two technology companies maintained a close working partnership. As a result, the transition brings Abstrakt's intellectual property directly into TCN's portfolio under the new operating name Abstrakt, a TCN company. The integration uses automated intelligence to assist agents with live guidance, reducing response errors and standardizing customer support workflows across enterprise environments. "By integrating Abstrakt's real-time assistance and automated QA directly into our platform, we are removing the guesswork from agent interactions and enabling our clients to deliver a more consistent, high-quality customer experience. This acquisition is a significant milestone in our mission to make the agent's day-to-day work easier and more rewarding." Darrin Bird, Chief Operating Officer of TCN Executive perspectives on the deal. Executives from both firms highlighted the collaborative history leading up to the transaction. TCN focuses on cloud contact center software that automates compliance tasks and digital customer communications, while Abstrakt specializes in live agent coaching and QA systems within the broader business economy. "We've had a really strong partnership with TCN, and we've always had a lot of respect for the company, the team and what they're building. We're excited to bring what we've built at Abstrakt into a platform we already know and trust." Greg Reffner, Founder and CEO of Abstrakt Operational changes and customer communication. Moving forward, the business unit operating as Abstrakt, a TCN company will communicate directly with its current customer base regarding service continuity and feature updates. Furthermore, the combined technology footprint allows TCN to deploy expanded artificial intelligence features and automated QA checks without requiring separate third-party software integrations. In this expanded capacity where TCN acquires Abstrakt, the organization plans to maintain existing service agreements while introducing unified platform updates across its digital communications channels.
TCN UK celebrates national award success at Credit Services Association Awards. London/Midlands UK, Bucharest, Romania and St. George, Utah, USA - September 22, 2026 TCN, a global provider of a comprehensive cloud-based contact centre platform, is celebrating is celebrating a double success at the Credit Services Association's UKCCC Awards, with UK team member Emma Reynolds taking home a national Merit Award and TCN and Overdales Legal Limited recognised as runners-up in the Business Innovation Award. The awards, which celebrate excellence and innovation across the UK credit and collections industry, recognise the outstanding contribution of individuals and organisations working to improve business performance, customer outcomes and industry standards. A key highlight of the evening was Emma Reynolds, TCN UK Account Manager and Business Development Representative, winning the Merit Award. The award recognises a frontline, customer-facing individual who has demonstrated an outstanding contribution and exceptional commitment to their company, team and customers over the past 12-24 months. Emma's recognition reflects the significant impact she has made since joining TCN UK, helping the business grow from a relatively unknown provider in the UK market into a trusted and respected industry brand. Over the past 12 months, Emma has contributed to 240% UK revenue growth, following 120% growth in the previous year. Her commitment to customers has also been central to her success. Emma regularly goes above and beyond to support clients, coordinating teams across multiple countries and time zones and providing support outside normal working hours when required. Under her customer-focused approach, 100% of TCN UK implementations over the past year have been delivered on time or ahead of schedule. Emma is also a recognised voice within the credit and collections industry. An MCICM at just 30 years old, she is TCN's only female sales representative globally and has built an audience of almost 4,500 LinkedIn followers, using her platform to promote industry best practice and support the wider credit community. Kerry Sherman, VP of EMEA at TCN, said: "Emma is an exceptional example of what customer commitment, industry knowledge and determination can achieve. She brings energy and professionalism to everything she does, but most importantly, she genuinely cares about our customers and the people she works with. We couldn't be prouder to see her recognised with this award, it is thoroughly deserved and we are proud to have her on the TCN team." A spokesperson from the CSA, said: "The judges recognized Emma for her exceptional contribution on the frontline and a consistent commitment to customers, colleagues and the wider sector. Congratulations, Emma!" TCN and Overdales recognised for business innovation TCN also celebrated success alongside long-standing client Overdales Legal Limited, with the two organisations named runners-up in the Business Innovation Award. The recognition reflects a five-year strategic partnership focused on using technology and collaboration to improve operational efficiency and customer outcomes. One of the key innovations has been the development and implementation of TCN's Answering Machine Detection (AMD) technology, which was delivered in less than one week with dedicated technical support from TCN. The results have been significant. Following implementation: * Outbound dial volumes increased by 550%, from approximately 414,000 to 2.7 million per month. * Right Party Contacts increased by 131%, from around 1,300 to more than 3,000 per month. * Successful conversions increased by 90%, rising from around 2,000 to 3,800 per month. * Collections per colleague hour increased by more than £11. * Average same-day monthly collections increased by more than £7,000. The partnership demonstrates how technology can deliver more than increased activity. By working closely together, TCN and Overdales have developed a solution that reduces wasted dialling, improves colleague productivity and creates more opportunities for meaningful conversations with customers. Looking ahead: smarter technology for the credit industry The recognition comes at an exciting time for TCN UK as the business continues to develop technology designed to help credit and collections teams work more efficiently. Its latest solutions include SmartAMD, which uses artificial intelligence to streamline call screening, and Virtual Agents, including a 24/7 night agent designed to automate routine tasks while ensuring customers continue to receive support around the clock. Kerry added: "These awards are a fantastic reflection of the people and partnerships behind TCN UK. Emma's Merit Award highlights the importance of putting customers and relationships at the heart of what we do, while our recognition with Overdales demonstrates what is possible when a technology provider and client genuinely work together to solve real-world challenges. We're proud of what we have achieved and even more excited about what comes next." TCN UK is inviting businesses across the credit and collections sector to discover how its latest AI-powered solutions can help reduce workloads, improve efficiency and deliver better customer experiences. To speak directly with award-winning Account Manager and Business Development Representative Emma Reynolds, contact [email protected]
What's new in Operator: Q3 2026. August 12, 2026 Each quarter, TCN, Inc. review its release notes and compile the following highlights. Development is progressing quickly, and two standout features this quarter are TCN's AI Smart Node and SmartAMD contact center solutions. The first highlight is its newly expanded AI Smart Node, which now fully supports voice interactions. Complete with premium, accent-capable voices, you can now determine customer intent, complete KYC (Know Your Customer) verifications and dip into Journey Collections or CRM data entirely over the phone. Additionally, TCN, Inc. is introducing TCN's answering machine detection (AMD) solution, SmartAMD. As mobile carriers change how calls are answered, SmartAMD ensures your campaigns stay ahead of the curve by successfully identifying and navigating modern mobile screening features, including Apple Live Voicemail and Android Call Screening. Dive into the full release notes below to see what else is new across the platform! Compliance & data Management. * Enhanced NLC rule builder: Creating compliance rules is now faster and easier with Natural Language Compliance (NLC), featuring a larger interface and clickable autocomplete suggestions. * Bulk user creation via LMS: A new List Management Services (LMS) exchange integrates with Organization settings, allowing you to create user accounts in bulk. * New integration elements: Easily push and pull data from third-party integrations using new LMS exchanges and enrichments, ensuring your campaign lists are always up to date. * WFO data entrypoint: You can now import call recordings and transcripts directly into your LMS data pipelines for processing and exporting. Integrated infrastructure. * SmartAMD for mobile call screening: SmartAMD now successfully identifies and navigates modern mobile screening features, including Apple Live Voicemail and Android Call Screen. Integration & automation. * Advanced synapse logic: You can now group multiple conditions using "AND" and "OR" operators, allowing you to build more complex and highly targeted automation rules. Intelligence, reporting & analytics. * BI parameter updates: Parameters are now supported for instant data sources and have been relocated to the data source level for improved configuration. * Number activity search: A new dedicated search feature in BI enables you to look up specific customer phone numbers, view call logs and export the related data. * Upgraded expression builder: TCN, Inc. has overhauled the BI expression builder with an updated syntax, laying the groundwork for upcoming AI-assisted report building capabilities. * Word Cloud visualizations: You can now select "Word Cloud" as a chart type in your output configurations to easily visualize text data trends. Omnichannel communications. * Schedule task Flow node: A new node allows Flows to automatically create tasks within OmniBoss campaigns, such as triggering a text message or email to a customer during an automated voice call. * AI Smart Node for voice: The AI Smart Node now supports voice interactions featuring premium, accent-capable voices. Utilize predefined scenarios to determine customer intent, complete KYC (Know Your Customer) verification and review Journey Collection/ CRM data for portal link creation. * Math operations for data transformation: The Data Transformation node within Flows now fully supports mathematical operations, allowing for more advanced data manipulation. * Operator agent dashboard: A new, native agent dashboard in Operator provides real-time visibility into agent statuses and activities. * Increased Text & Email Pacing: TCN, Inc. has optimized the messaging engine to significantly increase the outbound pacing and throughput for texting and email campaigns. * Mail merge attachments: OmniBoss campaigns now support the dynamic generation and attachment of mail-merged DOCX and PDF files. * Email parser Flow node: A new Email Parser node extracts vital information from inbound email threads using AI and keyword matching, making the data instantly available for intelligent flow branching. Workforce engagement. * Streamlined WFM onboarding: Activating new employees and assigning them to groups is now faster, reducing the time it takes to get them onto the schedule. * WFM bulk classifier: Managers can now filter, sort, and manage schedule classifications more efficiently, streamlining bulk workflows. * WFO bulk phone number pasting: The Receiving Phone Numbers field now supports bulk pasting, making it much faster to filter or select large lists of numbers. * WFO phrase filter enhancements: The Phrases filter has been upgraded to support "ANY" and "ALL" logic for more precise transcript searches. * Improved Smart Evaluations: The AI models powering Smart Evaluations have been upgraded to provide more accurate and reliable automated scoring. * WFO manual redaction: Users now have the ability to manually redact sensitive information by selecting text directly within the transcript or highlighting segments on the audio waveform.
TCN Inc., a cloud-based call centre platform provider, has launched SmartAMD, an AI-powered answering machine detection solution designed to navigate modern call-screening systems including iOS Call Screening and Google Pixel Call Screen. The system uses parallel machine learning models to distinguish between humans, voicemails and mobile screening tools in milliseconds, enabling optimal call routing. SmartAMD integrates natively into TCN's Operator platform and continuously retrains models to maintain performance. In a deployment processing over 1.6 million calls, a large enterprise client achieved a 13.28% increase in agent utilisation and an 8.8 times return on investment. The solution is now available to all Operator users.