Manager, People Solutions
TaskUs
Manager, People Solutions
TaskUs
BPO providing end-to-end customer experience management
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
So what does a Manager, People Solutions do? Think of yourself as a leader— someone who empowers a team that plays a pivotal role in driving operational excellence across multiple geographies and functions. You’ll guide and support your team as they lead end-to-end process transformation efforts — from diagnostics and baselining, to solutioning, deployment, and continuous improvement. Your strength lies in developing talent, removing roadblocks, and aligning people strategies with business priorities. By bridging operational goals with human potential, you’ll help build scalable, user-centric solutions that deliver real impact.
As a Manager, People Solutions, you will:
Project Planning & Strategy:
Lead the development of comprehensive project plans and guide the team in outlining timelines, resource requirements, and budget estimates as needed.
Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.
Oversee end-to-end project execution by supporting the team through all phases: data gathering, baselining, solution design, and deployment, ensuring comprehensive management of each phase.
Establish a process management framework across functions and geographies supported.
Proactively identify potential project risks and empower the team to develop and implement mitigation strategies, fostering a culture of foresight and accountability.
Stakeholder Management & Communication:
Serve as a critical conduit between business and technical teams, articulating business needs clearly to developers and ensuring solutions are aligned with operational context and end-user experience.
Serve as a strategic partner to key stakeholders, facilitating clear, consistent communication and alignment across all project phases.
Oversee the cadence and quality of stakeholder updates provided by the team — including status reports, progress updates, risks, and issue escalations — to ensure transparency and trust.
Proactively manage stakeholder expectations by setting clear roles, responsibilities, and checkpoints, and by ensuring the team remains aligned with evolving priorities and objectives.
Technical Oversight & Execution:
Translate business requirements into technical specifications for tool configuration and integration.
Work closely with business analysts and developers to deliver requirements for system assessments, ensuring functional design aligns with process improvements and user experience goals.
Oversee collaboration between the team and technical stakeholders (e.g., developers, engineers, IT operations, IAM) to ensure successful tool setup, configuration, and integration with existing systems.
Lead and participate in User Acceptance Testing (UAT) to validate process and system changes meet functional and performance requirements.
Support the team in navigating and resolving technical challenges during deployment, removing roadblocks and escalating as needed to keep delivery on track.
Deployment & Adoption:
Develop and implement change management strategies to ensure successful user adoption and sustainability of process improvements.
Oversee the deployment of new processes and technologies, including data migration and system cutover - ensuring the team delivers with minimal disruption to business operations.
Enable the team to plan and deliver effective training, communications, and roadshows to prepare end-users and key stakeholders for upcoming changes.
Establish and monitor post-deployment support mechanisms, ensuring the team provides timely issue resolution, knowledge sharing, and continuous improvement feedback loops.
Continuous Improvement:
Empower the team to identify improvement opportunities and act as catalysts of change delivering measurable impact and efficiency gains.
Guide and support the team in the creation, revision, and implementation of policies and standard operating procedures to institutionalize new ways of working.
Contribute to strategic recommendations and key business decisions based on data, analysis, and cross-functional consultation.
Oversee post-implementation reviews led by the team to evaluate project outcomes, capture lessons learned, and ensure continuous learning and improvement.
Recommend improvements to processes and tools for future deployments.
Documentation
Guide the team in the creation and documentation of policies, processes, and business requirements.
Develop as-is and to-be process diagrams and documentation using MS Visio and other related process documentation tools.
Ensure documentation practices align with organizational standards and are integrated into broader knowledge management and training efforts.
Do you have what it takes to be a Manager, People Solutions?
Requirements:
A problem solver with 3–5+ years of experience leading a team; in driving/ leading process re-engineering of core end-to-end business processes.
Possesses the ability to inspire, motivate, and empower teams to achieve their full potential. Must have a strong focus on People Development.
Strong skills in process mapping, gap analysis, root cause analysis, and value stream mapping.
Proficient with process documentation tools (e.g., MS Visio, Lucidchart, etc.).
Experienced in cross-functional stakeholder management, from front-line teams to senior leadership.
Comfortable communicating across business and tech, with the ability to translate business needs into technical requirements, and vice versa.
Knowledge on HR or HRIS core processes (e.g., onboarding, transfers/movement, offboarding, performance/operational excellence and people related KRAs).
Exposure to project management practices, including scoping, scheduling, risk management, and delivery tracking.
Familiar with performance measurement frameworks, such as KPIs, SLAs, and continuous improvement metrics.
Comfortable working with data to quantify impact and build business cases.
Agile, adaptable, and able to thrive in a matrixed, fast-paced environment.
Familiar with Lean Six Sigma, Kaizen, or other business process improvement methodologies.
Preferred Qualifications:
Lean Six Sigma Green Belt certification (or training).
Experience in policy writing, knowledge management, or process training.
Prior experience working in Shared Services or Global Capability Centers (GCCs).
Strong facilitation skills, with the ability to lead cross-functional roadshows, design solutions, or UAT scripts.
Exposure to tools like Workday, Jira, ServiceNow, or similar platforms used in workflow automation and process digitization.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/.
TaskUs provides end-to-end customer experience management (CXM) through business process outsourcing (BPO) services. It handles a range of client operations, primarily customer service tasks, for customers in software, telecommunications, and other industries. TaskUs runs these processes for clients, employing staff who deliver service through scalable, flexible operations. Revenue comes from charging clients for services, on a per-project basis or via long-term contracts, and the company also offers advisory services supported by a resilient operating framework to help clients improve their CX programs. What sets TaskUs apart is its emphasis on employee culture and a responsive, flexible partnership aligned with client needs, enabling high-quality service and adaptability in a competitive market. The company’s goal is to help clients enhance their customer experience at scale by providing reliable CXM execution paired with strategic guidance.
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