Account Director
Datacom
Account Director
Datacom
Cloud, AI, and digital transformation provider
Datacom · Melbourne, Australia (Hybrid) · Full-time · Posted 2026-11-11
Workplace: hybrid
Department: Customer Management
About us
At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.
Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.
What you will do
Are you ready to elevate your career in a dynamic, senior leadership role? As a Account Director at Datacom, you will be at the helm of managing key accounts, driving strategic growth, and fostering valuable relationships across various customer segments. This role is pivotal in overseeing the entire customer lifecycle, from strategy and growth to sustainability and profitability, ensuring our portfolio thrives.
As the Account Director, you will be assigned clients based on their stage in the sales lifecycle and your unique skill set. You will be responsible for devising and executing strategies that promote growth, sustainability, and profitability for key clients. Ensuring exceptional customer satisfaction is paramount, you will have latitude to shape Datacom’s offerings in response to evolving market and customer needs.
This position is perfect for someone with an entrepreneurial spirit, who can leverage extensive executive-level and deep customer relationships to identify and seize future opportunities for Datacom. Join us and be part of a team where your innovative ideas and strategic vision will drive success and make a lasting impact.
Our offices are based in Melbourne. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you to work within your team and customer commitments to figure out what works best! Some travel may be required.
As an Account Director, you will be focused on:
Strategy & Growth:
Strategic account planning, execution and measurement
Focus on driving growth and acquisition within nominated customer portfolio
Relationships:
The Account Director will have a customer focused/market facing priority, with the goal to develop long term, quality engagements with typically large public and private Australian organisations.
Building value-based relationships at multiple levels in our accounts whilst developing key relationships (and ecosystems) that strategically enable you to deliver on Datacom objectives.
Delivery:
Ensure all delivery is well planned and executed with excellence. Ensuring the right people, commercials and governance are in place to deliver successfully to our customers.
Consistently and sustainably delivering on commitments made to customers (time, cost, and quality). Managing customer contract issues and resolutions to minimise negative impacts to both Datacom and our customers.
What you’ll bring
Deep business understanding of end-to end sales to delivery cycle
Ability to lead and story tell at presentations and confidently sell Datacoms offerings
Ability to write high quality proposal documents
Strong consultative, strategy and planning skills
Financial/commercial/contractual analysis, management, and governance
Commercial and Contractual acumen
Demonstrated Negotiation skills
Culture and benefits
Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.
We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.
Why you will love working here
Paid parental leave
24/7 Employee Assistance Programme (DataCare)
Ongoing learning, certifications, and career development opportunities
Access to industry-leading learning platforms and future skills training
Recognition programmes that celebrate great work
Great employee discounts and financial wellbeing benefits
Meaningful work that makes a real impact
Eligibility criteria and conditions may apply to some benefits.
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Datacom provides IT services across APAC, focusing on cloud solutions, AI-driven innovations, and digital transformation for government, financial institutions, and large enterprises. Its offerings come through a three-pillar approach: consulting to design solutions, managed IT services to operate and sustain environments, and software solutions to implement and integrate technology, using cloud and AI to automate processes and improve experiences and productivity. The company differentiates itself with a strong regional footprint in APAC and a commitment to long-term partnerships, delivering an integrated model that combines strategy, operations, and software delivery for continuous modernization. Its goal is to help clients adapt to a digitized world, foster ongoing innovation, and thrive through reliable, scalable technology and sustained support.
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