Landor

Global brand strategy, design, and experience consultancy

Senior Client Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listed

About the Job

Requirements

Experience in a similar role within a brand consultancy, advertising agency, business consultancy, or similar organization.
Comfort managing stakeholders at varying levels up to brand manager level.
Strong project management and relationship-building skills, with comfort working through ambiguity and changing priorities.
Strategic thinking and confidence contributing to strategic creative work through the lens of the client’s brief, enabling client input and recommending clear next steps and actions.
Interest in understanding Landor’s offer, new information, new business, and new ideas.
Financial acumen, including the ability to articulate and understand financial goals for the business and team members.
Ability to motivate and encourage junior team members.

Responsibilities

Manage a portfolio of client accounts and develop a deep understanding of each client’s business, challenges, and opportunities.
Act as a trusted client partner, communicate Landor’s capabilities, identify opportunities to grow existing relationships, and support new business pursuits.
Develop project proposals, scopes of work, and presentations aligned with client needs.
Collaborate with Landor teams to deliver work on time, on budget, and on scope, and address work that is off brief or requires refinement.
Lead regular client status calls, manage reporting, and communicate findings and recommendations in written, verbal, and presentation formats.
Ensure client-facing correspondence, materials, proposals, and presentations are accurate, relevant, high quality, and reflective of Landor’s brand.
Partner with resource management and Business or Client Directors to ensure projects are appropriately resourced and aligned with scope and budget.
Work with Client Leaders to resolve pricing, payment, and scope-management challenges.
Partner with Finance to manage reporting, invoicing, debt collection, timesheets, budgets, forecasts, and revenue.
Maintain accurate archives of key client deliverables, credentials, and case studies.

Landor is looking for a Senior Client Manager to join our London studio. Could this be you?

We are Landor, part of WPP

World-leading brand experts,
underpinned by the most expansive strategic & creative capabilities in our category.

We make brands more valuable and less vulnerable.

We build brands differently. We work with our clients to define and solve their business problems through the lens of brand. We strategically join the dots between our design, experience, governance and measurement capabilities, and always connect our brand work to business outcomes.

Landor companies also include amp (sonic branding), bdg (workplace & architectural experts), Deep Local (creative technologists) and ManvsMachine (3D motion design).

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

What you’ll do

Manage a portfolio of client accounts, building a deep understanding of each client’s business, challenges and opportunities.
Act as a trusted partner to clients, clearly communicating Landor’s capabilities and identifying opportunities to grow existing relationships and support new business pursuits.
Develop clear, compelling project proposals, scopes of work and presentations aligned with client needs.
Collaborate with teams across Landor to deliver high-quality work on time, on budget and on scope, constructively addressing any work that is off brief or requires refinement.
Lead regular client status calls, manage reporting and communicate findings and recommendations clearly across written, verbal and presentation formats.
Ensure all client-facing correspondence, materials, proposals and presentations are accurate, relevant, high quality and reflective of Landor’s brand.
Partner with resource management and Business or Client Directors to ensure projects are appropriately resourced and aligned with scope and budget.
Work with Client Leaders to resolve pricing, payment and scope-management challenges.
Partner with Finance to manage reporting, invoicing, debt collection, timesheets, budgets, forecasts and revenue.
Maintain accurate archives of key client deliverables, credentials and case studies.

What you’ll need

Experience in a similar role within a brand consultancy, advertising agency , business consultancy or similar
Comfortable managing stakeholders at varying levels up to brand manager level
Excellent project management and relationship building skills, but respectful of and comfortable with ambiguity and changing priorities
Strategic thinker – confident when inputting into strategic creative work, through the lens of the client’s brief, enabling them to input and recommend clear next steps and actions
Appetite for understanding the Landor offer, for new information, new business and new ideas
Financially savvy – can articulate and understand financial goals for the business and for team members
Capable of motivating and encouraging junior team members

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

We build brands. We build futures. Landor, a WPP company, is an equal opportunity employer. We consider all applicants without discrimination or regard to particular characteristics, committed to a culture of respect where everyone belongs and can progress in their careers.

#LI-DNI #LI-DNP

About the Company

Landor

Global brand strategy, design, and experience consultancy

Landor is a global brand consultancy that connects business strategy to brand through consulting, design, and experience. Operating from about 30 locations worldwide as part of WPP, the firm partners with organizations across industries, from cultural institutions to consumer brands, to build and evolve brand identity. Its services span data-driven brand strategy, visual, verbal, sonic, and motion design, and customer and employee experience design across physical, digital, and behavioral touchpoints. What sets Landor apart is its full-spectrum approach, pairing strategic analytics with creative execution and specialist units like AMP for sound branding. The goal is to create brands designed to transform businesses while making a positive difference for clients, people, and the world.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: San Francisco, CA
Founded: 1941

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