Tesla

Makes electric cars, robotaxis and grid batteries

NOC Specialist - Charging

IT OperationsPosted on Nov 13

Full-timeBuffalo, NY, USANo salary listed

About the Job

Requirements

A bachelor's degree, 2+ years working in a similar role or industry with 24/7 business operations, or equivalent experience is required.
Experience coordinating in fast-paced environments and teams is required.
Ability to manage multiple projects while prioritizing efficiency and urgency is required.
Ability to discuss technical topics with a range of audiences is required.
Availability to work weekends and holidays is required.

Responsibilities

Monitor live network activity, diagnose real-time network issues affecting charging access or customer experience, take action, and escalate issues as needed.
Manage issues and continuously problem-solve with supporting teams to drive resolution.
Create tickets for real-time, non-urgent issues for supporting teams to resolve.
Proactively review open network issues against supporting team service-level agreements and network key performance indicators.
Perform system validations to ensure the customer user interface reflects the current state of the network.
Respond to incidents and escalations, follow up, and coordinate internal and external stakeholders as the NOC’s air-traffic control.
Participate in holiday campaigns and disruption events to maintain an optimal network experience during peak or disruptive travel.

Category	Charging
Location	Buffalo, New York
Requisition ID	287621
Type	Full-time

Job Description

<p>This position is based out of our office in Buffalo, NY. We are hiring for our afternoon shift (3:00PM - 11:00PM) to support our 24/7 operations.</p><p>The NOC Specialist works on the Global Charging Operations team in Buffalo, NY. The ideal candidate has experience working a systems diagnostics role or in a NOC and has a passion for fast, tactical action and problem solving. This role is part of the Tier 1 monitoring team working to ensure superior customer experience 24-7 on the Supercharger network. The individual will work closely with Energy Service, Charging Asset Management, internal engineering teams and external parties.</p>

Job Responsibilities

Responsible for live monitoring, diagnostics, action or escalations for real-time network issues impacting access to charging or customer experience
Role requires issue management and continuous problem-solving working with supporting teams to drive to a resolution
Responsible for ticket creation for real-time but non-urgent issues for supporting teams to resolve
Proactive review of open network issues tracking against supporting team SLA’s and network KPI’s
Perform system validations to ensure customer user interface reflects current state of the network
Responsible for incident and escalation response as well as follow-up with the NOC serving as air-traffic control towards internal and external stakeholders
Participate in holiday campaigns and disruption events to ensure optimal network experience during peak or disruptive travel

Job Requirements

Bachelor's Degree and/or 2+ years working in a similar role or industry with 24-7 business operations, or equivalent experience
Experience coordinating in fast-paced environments and teams
Ability to manage multiple projects with an eye for efficiency and priority
Superior communication skills with ability to discuss technical topics with a range of audiences
Highly energetic personality, with a flexible attitude towards critical tasks
Available to work weekends and on holidays

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

Recently Posted Jobs

Explore more opportunities at Tesla

See more jobs