International Fulfillment Lead

Description

Whisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what’s possible for cats and the people who love them. We believe the future is feline. And we’re imagining that future today.

We work onsite with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend.

The International Fulfillment Lead serves as a hands-on, dependable problem-solver who champions the end-to-end fulfillment process for retail and wholesale partner orders. In this role, you will lead daily warehouse activities—including picking, packing, palletizing, and documentation—with a strict emphasis on maintaining high standards of safety, accuracy, and efficiency. Ultimately, you will be responsible for guiding and motivating the shipping team to ensure that all internal and external operations run smoothly to deliver an excellent customer experience. 

Location: Caine Warehouse in Reeseville, WI 

This role will be for split shift:  Monday–Friday, 8:30 AM – 5:00 PM

Overtime and weekend work may be required.

What You'll Do:

The International Fulfillment Lead champions picking, packing, palletizing, and documenting orders placed by our retail and wholesale partners with an emphasis on accuracy and efficiency. The International Fulfillment Lead is a dependable problem-solver, responsible for leading the activities required to safely and effectively fulfill orders to deliver an excellent customer experience.  

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as deemed necessary.

• Leads a team within the Shipping Department fulfilling orders placed by international and wholesale partners such as Robotshop and Chewy
• Picks, packs, and palletizes orders in a manner that meets the standards of our partners, customs, and international freight organizations
• Takes ownership of and pride in fulfilling all orders thoroughly, accurately, and timely
• Ensures that all internal and external paperwork is processed in an accurate, timely manner
• Coordinates activities with the Distribution/Warehouse Supervisor, Planning and Expediting Team, and Distribution Leads
• Fills in for Distribution Leads as needed
• Evaluate the department plans and goals, ensuring that associates are set up accordingly
• Prepare, plan, and carry out work schedules, rotations, and line-ups as well as  assign associates to the necessary tasks/areas, ensuring continuous and efficient productivity
• Effectively communicate with other departments to ensure that objectives are achieved
• Assists in the training of new associates to established methods to ensure standardized processes are followed
• Assist in quality-driven tasks such as identification, disposition, and recording of non-conforming materials and scrap
• Perform recordkeeping tasks as necessary
  • Examples include complete scrap reporting, communicate limited run notes to the appropriate groups, and report production on a daily or otherwise instructed basis
  • Perform quality audits as dictated by Whisker standards (e.g. once every two hours)
• Report safety, behavioral, and/or performance-related issues and occurrences to the Supervisor, HR, and appropriate levels of management as early as practical, always within the day they occur; document observations within one business day
• Facilitate concise and clear communication with the associates to aid in associate buy-in
• Analyze bottlenecks and aid in the cross-functional investigations that should lead to the elimination of ineffective processes
• Work alongside the Supervisor to facilitate a smoothly run shift wherein department objectives are met
• Understand the appropriate use of email and electronic communications and utilize them according to policy
• Effectively communicate needs and issues with appropriate parties as they arise
• Acknowledge that the requirements are evolving and subject to change allowing for accommodation of Whisker’s growth
• Adheres to and supports all internal and OSHA-mandated safety standards, including the safe utilization of manual and powered material handling equipment
• Loads tractor-trailers and other vehicles
• Participates in inventory cycle counting activities
• Engages in 5S ("Sort", "Set In order", "Shine", "Standardize" and "Sustain”) activities
• Performs additional responsibilities when required 

Requirements

Requirements and Qualifications

What you'll bring:

• Leadership experience is preferred
• Shipping and Warehouse experience preferred
• Must get certified to operate all power equipment within 60 days
• Experience in a Shipping Department is preferred
• Experience in a manufacturing environment is beneficial
• Exposure to G-Mail, Google Sheets, Docs, and Calendar is helpful
• Must have a positive attitude 
• Must be an efficient worker that is organized and detail-oriented
• Able to work in a fast-paced environment
• Must be eager to learn different areas of the company 
• Ability to create and promote a safe and healthy work environment 

Physical Demands and Work Environment

The physical demands outlined below represent those that a Team Member must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this job, the Team Member is regularly required to sit, talk, and hear. The Team Member frequently uses their hands to handle or feel objects and occasionally stands, walks, and reaches with their hands and arms. The Team Member must be able to lift and/or move up to 50 pounds regularly and occasionally up to 75 pounds. Specific vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here represent those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Benefits & Purrks: 

Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with:

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day "pawternity" leave for new pet adoption
• Pet Insurance Discount
• 401K match
• Flexible spending accounts
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top of the line equipment
• Pet-friendly office
• Whisker products and swag
• Continuing education Support
• On-site gym with Peloton
• Referral program

Statement of Inclusivity:

We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.

Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status. 

Whisker will not ask you to interview with an AI chat bot. We ask that all interviewees refrain from using any AI tools during interviews with Whisker team members.