Arsiem

IT consulting and cybersecurity for governments

Technical Engagement Network Lab Manager 1

System Administration +1Confirmed live in the last 24 hours

Full-timeArlington County, Arlington, VA, USANo salary listed

About the Job

Requirements

A Bachelor of Science degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or a related degree, or a high school diploma and at least 3 years of directly relevant experience.
At least 3 years of directly relevant IT Help Desk support experience.
At least 3 years of experience with macOS and iOS.
Capability in asset management practices and principles.
Capability in Help Desk ticket processing and procedures.
Ability to provide customer support and keep detailed notes.
Ability to work collaboratively across physical locations.
Must hold an active Secret clearance, be able to obtain a TS/SCI clearance, and be able to obtain DHS Suitability.

Responsibilities

Serve as the first-level Help Desk for the TEN Lab’s systems and accounts.
Assist with setting up equipment, accounts, and tools for new users.
Respond to user requests through email, walk-ins, phone calls, or other communication methods in a timely manner.
Create and maintain accurate tickets for Help Desk activities.
Work with Asset Management to support accurate records and account for assets.
Support the implementation of new technologies and equipment in the lab environment.
Support lab staff with provisioning and issuing equipment to end users and maintaining the inventory database.
Support systems administration tasks such as patching, updating, and maintaining network infrastructure.
Advise and provide insight on developing lab standard operating procedures and policies.
Provide users with support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure, such as Citrix.
Provide users with macOS and iOS support.
Troubleshoot and triage basic-to-intermediate technical challenges and user issues.
Assist with managing user accounts and resetting credentials.
Maintain and operate the customer’s NetApp storage area network data storage and capabilities using shell and NetApp ONTAP, following customer direction and guidance.
Identify efficiencies in existing procedures, subject to customer approval.

Desired Qualifications

Experience writing technical procedures and standard operating procedures.
Experience with virtualization automation and optimization.
Experience with Virtual Private Networks (VPN).
Experience with virtual desktops such as Citrix or VMware.
Security+ certification.

About ARSIEM Corporation

At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support.

As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients. That means a career packed with opportunities to grow and the ability to have an impact on every client you work with.

ARSIEM is looking for a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment, supporting analysts and the business continuity of the customer's mission.This position will support one of our Government clients in Arlington, VA.

Responsibilities

Serve as the first level Help Desk for the TEN Lab’s systems and accounts
Assist new user setup of equipment, accounts and tools
Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
Create and maintain accurate Tickets for Help Desk activities
Work with Asset Management to support accurate records and maintain a good accounting of assets
Support the implementation of new technologies and equipment in the lab environment,
Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
Support the implementation of new technologies and equipment in the lab environment.
Advises and provides insight on development of lab standard operating procedures (SOPs) and policies.
Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users.
Provide support for MacOS and iOS to users.
Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.
Assist in the management of user accounts and resetting credentials.
Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance
Examine and identify efficiencies that can be made to existing procedures, with approval from the customer.

Minimum Qualifications

BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience.
3+ years of directly relevant experience in IT Helpdesk support.
3+ years MacOS and iOS experience.
Good problem solving skills
Must be able to work collaboratively across physical locations.
Proficiency and proven capability in the following areas:
Asset management practices and principles
Help Desk ticket processing and procedures
Good Customer support
Ability to keep detailed notes
Must be able to work collaboratively across physical locations

Preferred Qualifications

Experience with writing technical procedures and standard operating procedures
Virtualization automation and optimization
Experience with Virtual Private Networks (VPN)
Experience with virtual desktops (Citrix, VMWare)
Security+

Clearance Requirement: Must have an active Secret clearance and be able to obtain a TS/SCI clearance. Must be able to obtain DHS Suitability.

Candidate Referral: Do you know someone who would be GREAT at this role? If you do, ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects. The bonus for this position is $3,500, and the referrer is eligible to receive the sum for any applicant we place within 12 months of referral. The bonus is paid after the referred employee reaches 6 months of employment.

ARSIEM is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

About the Company

Arsiem

IT consulting and cybersecurity for governments

ARSIEM Corporation provides advanced IT consulting services, specializing in multiple areas including cybersecurity, enterprise architecture and development, and applications development, predominantly for government clients. The firm is distinguished by its deep commitment to cybersecurity and robust IT solutions that ensure enhanced protection and efficient digital infrastructures. This commitment to leveraging cutting-edge technologies in specialized areas of IT makes ARSIEM Corporation an excellent workplace for professionals aiming to actively contribute to significant, high-impact projects within the government sector.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Baltimore, Maryland
Founded: 2013

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