About Guide IT
GuideIT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for NOC Team Lead to join our team.

About the Role
The NOC Team Lead is responsible for directing and mentoring our Level 1 NOC team, which oversees the monitoring of infrastructure systems across multiple environments. This role leads a dedicated team of NOC agents who operate 24/7/365 to monitor infrastructure events, conduct initial troubleshooting, and escalate unresolved issues to Level 2 or Level 3 engineers. This role reports to the Infrastructure Operations Leader. The ideal candidate will thrive in a collaborative team environment, possess strong attention to detail, and build a sense of ownership and urgency within the team when addressing critical events.

Primary duties

Oversee the monitoring and patching of infrastructure equipment, including servers, WAPs, switches, and firewalls.
Collaborate with Infrastructure team to address downed devices and high-priority incidents.
Collaborate with Infrastructure leader to identify opportunities for shift-left from the Level 2 and 3 team to Level 1.
Ensure thorough documentation for each ticket and facilitate escalations as needed.
Support investigations into data anomalies to identify possible root causes.
Maintain an up-to-date understanding of various software and web-based applications, managing documentation accordingly.
Lead Level 1 infrastructure activities (incidents or service requests) following established procedures.
Identify gaps in procedures and ensure the team has well-written standard operating procedures to follow for common events.

required skills

Proven leadership capabilities, including scheduling, coaching, and mentoring NOC team members.
RCAs
Strong commitment to ITIL standards and maintaining PCI compliance within the environment.
Experience with Windows Server (2012, 2016, 2019).
Basic understanding of networking concepts, including TCP/IP, VLANs, and DNS.
Familiarity with virtualization technologies such as VMware or Hyper-V.
Proficient in utilizing various ticketing systems, ensuring all tickets are addressed promptly.
Experience with Active Directory, MFA, and related technologies.
Flexibility to work shifts, including nights, weekends, and holidays as required.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.

Desired Skills

ITIL certification, training or relevant experience.
Proficiency in the use of monitoring tools.
Experience with patch management processes.
Familiarity with workload schedulers, such as IBM Tivoli.
Experience with Linux environments.

Education
Bachelor’s degree or an equivalent combination of education and relevant experience preferred.

Position Location
Hybrid – Plano, TX (only local candidates will be considered)

More about GuideIT
Headquartered in Plano, Texas, our services, and solutions are designed to align technology with business outcomes, maximize value through cost management, and allow rapid, proactive response to change. At GuideIT, we are looking for candidates that have a high level of integrity and thrive in a team environment centered on mutual trust and respect. Our team members are results oriented and highly adaptable. In addition to a dynamic environment, GuideIT offers competitive pay, performance-based bonuses, 401K, health, dental and vision insurance coverage, paid holidays and paid time off.

GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.

About the company

GuideIT provides IT services to healthcare, banking, and insurance clients, including consulting, managed IT services, and data-centric digital transformation. It helps clients by managing IT infrastructure, modernizing applications, integrating cloud systems, and strengthening cybersecurity, with a strong focus on healthcare tasks like EHR implementations and clinical support. The company differentiates itself through founders with Perot Systems and Dell backgrounds and by aligning with partners such as the Perot Group and AWS via Entasis Technology Consulting. Its goal is to deliver measurable technology outcomes and steady IT performance, especially in healthcare IT, data management, and secure, scalable infrastructure.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Plano, Texas

Founded

2013

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Simplify's Take

What believers are saying

July 22, 2026 Focus deal signals strategic demand for GuideIT's healthcare operations expertise.
GuideIT's Insights platform expands cross-sell into cybersecurity analytics, cloud migration, and EHR modernization.
Focus expects no client disruption, preserving contracts and teams through the transaction close.

What critics are saying

Focus acquisition closes, and GuideIT branding disappears under one buyer-controlled platform by late 2026.
Healthcare revenue concentration leaves GuideIT exposed to one payer category and hospital budget freezes.
Any failed integration of EHR, cybersecurity, and cloud services destroys trust and client renewals quickly.

What makes GuideIT unique

GuideIT combines managed IT, EHR support, and medical data services for healthcare operations.
June 2026 cybersecurity analytics and cloud offerings deepen its specialized healthcare technology stack.
July 2026 Focus acquisition gives GuideIT a larger healthcare platform and national delivery reach.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Holidays
Paid Time Off
Remote Work Options
Performance Bonus

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

2 year growth

PR Newswire

Jul 22nd, 2026

Focus acquires GuideIT to unify healthcare technology services under single accountable platform

Focus, a Chicago-based healthcare technology company, has entered into a definitive agreement to acquire GuideIT, a managed technology services firm headquartered in Plano, Texas. The acquisition aims to advance Focus's strategy of providing healthcare organisations with a unified technology platform rather than fragmented vendor relationships. GuideIT will operate as "GuideIT, A Focus Company" following the transaction's close. The company has over two decades of experience serving healthcare organisations through managed IT services, cybersecurity, and cloud integration. For GuideIT clients, existing teams, contracts, and relationships will remain unchanged. The combination expands Focus's national delivery capabilities and technical expertise, positioning it to support larger healthcare organisations. "Healthcare doesn't have a technology problem, it has an accountability problem," said Bruce Schaumberg, founder and CEO of Focus. MartinWolf served as financial adviser to GuideIT.

Daily Tech Geek

Jun 29th, 2022

GuideIT, LLC launched Insights Cyber Security Analytics offering on Jun 29th 22'.

GuideIT, a leading provider of digital transformation technology solutions, today announced the release of a new Insights™ Cyber Security Analytics offering.

Hollywood In Five

Jun 29th, 2022

GuideIT, LLC launches Insights Analytics and the Stratus Cloud data platform

The release comes one year since GuideIT originally launched Insights™ Analytics and the Stratus™ Cloud data platform, expanding its suite of data-driven capabilities.

GuideIT

Oct 11th, 2021

GuideIT, LLC hired Will Fitzgibbon as Executive Advisory Board on Oct 11th 21'.

GuideIT today announced the addition of Will Fitzgibbon to the Executive Advisory Board.