Technology Analyst

TECHNOLOGY AT CAPITAL DYNAMICS:

Our Technology department is responsible for the development, secure operation, maintenance and support of Capital Dynamics' global IT infrastructure and solutions — enabling employees to communicate, collaborate and automate routine tasks, while ensuring information security and compliance with company policy and relevant regulation.

THE OPPORTUNITY:

We're looking for a highly capable graduate to join our Technology department as Technology Analyst in New York — the primary technology contact for our New York office, and a genuinely hands-on role from the outset. Reporting to the CTO, you'll take real ownership of the stability and quality of our Microsoft 365 environment, end-user support across every business function, and the operational backbone of our core IT processes: provisioning, asset management, and break-fix resolution.

This is a designated development position: as your core competencies are established, you'll gain structured exposure to Capital Dynamics' data and AI programme — putting you at the centre of some of the most interesting technical work happening at the firm.

REAL OWNERSHIP, FROM DAY ONE:

This isn't a narrow, ticket-queue support seat. Our Technology function operates as a small, high-trust team, and you'll own outcomes end-to-end:

• Full ownership of Microsoft 365 configuration, permissions and housekeeping across Exchange Online, Teams, SharePoint Online and OneDrive — you'll be the firm's internal M365 subject matter expert.
• End-to-end ownership of user lifecycle management — provisioning, deprovisioning and access rights — for all New York-based staff.
• Direct contribution to the firm's live SharePoint infrastructure, as part of our broader data programme.
• Real autonomy to manage competing priorities without close supervision — and real visibility, since your work directly supports investment professionals and senior management.

YOUR PATH INTO DATA & AI:

Capital Dynamics is executing a material transformation of its data infrastructure and AI capability, spanning three workstreams: DataCore (a medallion lake-house architecture on Google Cloud Platform), Lattice (an agentic automation layer), and Meridian (a decision intelligence capability in planning).

As your core support responsibilities are established, you'll gain structured, hands-on exposure to the platforms powering this programme:

• V7Labs — the agentic automation platform through which AI agents are built, scheduled and governed across investment and operational workflows.
• Claude AI — the AI platform in active use across the firm for analysis, automation and document generation.
• Tamr — the machine learning-driven master data management and entity resolution platform underpinning the firm's data warehouse.
• Google Cloud Platform / BigQuery — the infrastructure layer on which DataCore is built.

KEY RESPONSIBILITIES:

• Conduct first- and second-line troubleshooting across our Windows-based infrastructure.
• Administer and maintain the firm's Microsoft 365 environment, including Exchange Online, Teams, SharePoint Online, OneDrive and associated integrations.
• Deliver technology support to investment professionals, senior management and operational staff across the New York office, to a high, proactive service standard.
• Own the end-to-end provisioning and deprovisioning process for all New York-based staff, and maintain accurate records of user status and entitlements.
• Triage, diagnose and resolve hardware and software issues across Windows and Mac environments, escalating to vendors or third-party support where required.
• Maintain the firm's technology asset inventory and manage device lifecycle.
• Configure and maintain SharePoint sites, document libraries and permissions structures, contributing to their ongoing development.
• Maintain meeting room technology, AV equipment and video conferencing systems — operationally critical given the volume of internal and external calls run by our investment teams.
• Document resolutions, maintain configuration records, and develop runbooks for recurring processes, so institutional knowledge is captured systematically.
• Flag security and risk concerns to the Technology Delivery Manager and CTO.

WHAT WE'RE LOOKING FOR:

Education & Qualifications

• A degree-level education in Computer Science, Information Systems, Machine Learning, Artificial Intelligence or a related discipline.
• Working knowledge of Microsoft 365 administration; familiarity with SharePoint configuration and permissions management is an advantage.

Skills & Attributes

• Clear written and verbal communication — this role requires sustained interaction with senior professionals across investment and operational functions.
• Organised and self-directed, with the ability to manage competing priorities without close supervision.
• A genuine interest in technology as a discipline, including current developments in data infrastructure and artificial intelligence.
• A mindset suited to a real development pathway — curious, capability-driven, and ready to grow into more advanced data and AI work over time.

Languages

Fluent English, with superior verbal and written communication skills — essential.

Base Salary range: 

• USD 70,000 – 75,000 per annum (depending on experience), plus bonus and benefits.