Relationship Manager - Cross Border

Who We Are

Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.

Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.

Responsibilities:

• Be the primary designated point of contact for our Fintech Banking Enterprise clients across multiple product verticals, quarterbacking all customer needs
• Own retention and growth KPIs for our clients by identifying organic and inorganic growth patterns and being the lead for cross-sell activities.
• Work closely with business line GM and sales team to cross sell product, report back intelligence, and deeply understand the health of the partner
• Stay up to speed on our client’s business model, strategy, and market performance, identifying upsell/cross-sell opportunities.
• Develop and nurture our firm’s relationships with clientele, at multiple levels per client, including senior management.
• Perform weekly/monthly review as well as quarterly business review (QBR) with client.
• Interpret data (market data, competitive data, proprietary data, and client-supplied data) to include in data-driven decision-making process and to create a clear view on the status of the client.
• Make informed decisions by assessing risk profiles and through an understanding of regulations.
• Advocate for our clients within the firm; liaise with other departments to resolve issues, implement changes, and integrate technology.
• Work with legal counsel to draft contracts that are up for renewal, and amendments to existing contracts.
• Review client accounts to ensure AML/BSA regulations are being observed.
• Review and drive progress related to any outstanding issues and opportunities.
• Perform periodic visits to deepen relationships and engage in strategic planning.

Qualifications:

• 6+ years’ experience managing high-profile relationships in commerce, payments, fintech, and/or banking.
• Deep experience/exposure to the payments landscape, leading global players, emerging trends, and regulatory nuance.
• A broad understanding of the fintech space and how Cross River can leverage the best-in-class solutions to grow its financial solutions offering.
• Prior Cross Border and Payments experience with familiarity with Fintech/Embedded Finance flow of funds
• Knowledge of BIN Sponsorship and Banking as a Service programs
• Agility and adaptability in a rapidly growing, constantly changing environment.
• Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment with minimal supervision.
• History working with cross-functional teams.
• Ability to multitask without getting overwhelmed.
• Extreme resourcefulness and excellent communication skills.
• A learner’s mindset and the ability to pick up new information quickly.
• A genuine excitement for solving client’s problems.
• Willingness to travel.

#LI-Hybrid

Salary Range: $150,000.00 - $170,000.00