Product Support Tech Advisor 2

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

PURPOSE

•Under limited guidance, manages and coordinates the qualification and deployment of systems.

•Collaborates with business leaders, end users, other IT departments, and software vendors to develop and provide appropriate support strategies for regional and global business applications.

•Provides technical support, consulting, and system-related cost/benefit analysis to project teams, customers, business leaders, and bid defense teams. Collaborates with various groups to assist in the production of the system architecture and data model.

•Assists in the vendor and product selection process and identifies new technologies and assists in the determination of support requirements. Also provides level 3 support services for regional and global business applications. Serves in a lead capacity for Product Support Specialists.

RESPONSIBILITIES

•A person with strong technical knowledge on Hadoop and Big data Application with experience on Coursera, Spark, Kafka, Streamset who will be responsible for supporting internal and external users and provide Leve 3 support.

•Defines deliverables, costs, benefits, and ROI information.

•Provide support for bid defenses and proposals.

•Improve and document the technical processes around application support (using Confluence)

•Collaborate with Account Managers on change requests, managing issues, establishing priorities, capacity planning and troubleshooting and representing the interests of supported business groups.

•Produce and assist training and communication programs.

•Handle late night and weekend emergency support on a rotational basis.

•Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems.

•Communicate IT issues to business units at various levels of seniority.

•Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups.

•Coordinate validation activities related to the deployment of business applications.

•Manage and support vendor contracts to established service level agreements.

•Work closely with customers to identify business requirements and opportunities in relation to IT systems and services.

•Identify and assess technologies, skills, and resources required.

•Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business.

•Support evaluations and procurement of new hardware

•All responsibilities are essential job functions unless noted as nonessential (N).

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

•Excellent Communication skills and ability to work on their own.

•Supporting multiple applications and ability to troubleshoot issues.

•Solid technical background and experience in Data lake and Big data Application.

•Experienced in deploying/configuring/analyzing Apache Kafka, StreamSets Data Collector, Spark, Cloudera Enterprise Data Hub, Trifacta.

•Experienced in Hadoop HDFS, Hive, Hbase, Sqoop, Nosql, Kudu.

•Experienced in Machine Learning and possesses fine-tuned analytical skills and programming experience.

•Windows 2008-12 server.

•Oracle experience querying DB for troubleshooting.

•Relational database experience.

•System deployment/implementation expertise.

•Possesses exemplary written and verbal skills and good leadership and mentoring skills.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

•Bachelor's degree in Information Technology

•5-7 years business experience; or equivalent combination of education, training and experience

PHYSICAL REQUIREMENTS

•Extensive use of telephone and face-to-face communication requiring accurate perception of speech

•Extensive use of keyboard and mouse requiring repetitive motion of fingers and wrists

•Regular sitting for extended periods of time

•Occasional travel

ADDITIONAL REQUIREMENTS

•May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.