Customer Service Team Member
Starling Bank
Customer Service Team Member
Starling Bank
Mobile banking for personal and business
Starling · Cardiff, United Kingdom (Hybrid) · Full-time · Posted 2026-11-02
Workplace: hybrid
Department: Customer Care
Customer Service Team Member
Location: Cardiff
Reporting to: Customer Service Team Lead
At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Over the next months we will actively be recruiting for shift patterns which include Twilight & Overnight. Please select your preference of rotation and location on your application.
Our vision is to create a banking industry that serves everyone - by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.
Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.
About the role:
Our Customer Service team is at the core of our success - and our Customer Service Team Members are our greatest asset. As the point of contact for our customers, being able to respond to their needs in an efficient and timely manner - however and whenever they choose to speak to us - is what helps set us apart from the competition. The queries you deal with will be wide ranging, from the simple to the complex. It’s a varied yet challenging role and everyone at Starling gets the chance to own interesting things from day one.
Here at Starling we truly put our customers first - and we want to hire people who are driven to do the same!
The starting salary for this role is £28,000. We're looking for customer obsessed people, regardless of your background & experience if that's you, we want to hear from you!
The shifts, training & hybrid working:
Days - 37.5 hours a week (current rotation below)
Training for this role is 5 weeks in the office, 9:00 - 17:30 Monday - Friday. After this, the team work the highlighted weeks (1 &4) in the office and the rest from home.
Our contact centres are open 365 days per year. We’re passionate about improving work life balance and are committed to hybrid working patterns that give you a balance of home and office working.
The recruitment process:
Once we have reviewed your application we will be in touch to let you know if we are progressing your application further or not. If progressed, we will then invite you to book a call with someone from our talent acquisition team.
After the call, if the role seems like the right fit, we will invite you for a final stage video interview with a Team Leader from our Customer Services team. They will be able to give you even more insight into the role and life at Starling and talk to you about your experience and love of customer service! The interview will be made up of Q&A questions, role play activity and a written communication exercise.
We’re looking for people who are passionate about us and our product, so check out our App or read about our journey before meeting with us.
We will have start dates monthly from November - January.
You’ll support your customers by :
About you :
Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
Company-enhanced salary sacrifice pension scheme (7% employer contribution)
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
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Mobile banking for personal and business
Starling Bank is a digital bank in the UK offering personal and business current accounts through a mobile app. For individuals, it provides features like instant spending notifications, insights, and Spaces (pots) to separate money. For businesses, it offers business accounts with invoicing and accounting integrations. The app handles account management, payments, and budgeting in one place, with transactions processed online and via card payments. The bank earns revenue from card interchange fees, interest on balances held with the central bank, and lending (such as personal loans and overdrafts). Its approach combines mobile-first banking with a broad set of services in a single app, differentiating itself through the Spaces budgeting tool, real-time transaction insights, and a strong focus on both personal and business banking. Starling’s goal is to grow its customer base while expanding its lending portfolio and offering a complete digital banking experience in the UK.
Explore more opportunities at Starling Bank