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Hire Horatio CX

Tech-enabled BPO for omnichannel CX

Business Development Specialist

Sales Development RepresentativeConfirmed live in the last 24 hours
Full-timeSanto Domingo, Dominican RepublicNo salary listedIn-person

About the Job

Requirements

  • Advanced, near-native English proficiency.
  • Proven experience in outbound sales or business development roles.
  • Proficiency in customer relationship management (CRM) software; experience with CRM, prospecting, and engagement tools.
  • A bachelor's degree in Business or a related field is preferred.

Responsibilities

  • Identify and prioritize high-potential accounts aligned with Horatio’s ideal customer profile by researching company operations, growth initiatives, business challenges, and decision-makers.
  • Execute targeted, multichannel outreach through cold calling, email, and LinkedIn, and develop personalized messaging connecting business challenges with Horatio’s value proposition.
  • Use buying signals, hiring trends, company news, and market intelligence to identify timely opportunities and develop relevant outreach strategies.
  • Conduct prospect conversations to understand needs, assess fit, and generate qualified sales opportunities.
  • Maintain accurate prospect and activity records in HubSpot, manage follow-ups, and work toward qualified meeting pipeline generation targets.
  • Partner with Sales and Marketing to refine targeting, messaging, and outreach strategies; test new approaches and share insights to improve results.

Desired Qualifications

  • Experience with HubSpot.

About the Company

Hire Horatio CX

Tech-enabled BPO for omnichannel CX

Hire Horatio CX provides business process outsourcing focused on customer experience and operational support, using dedicated, handpicked teams that act as an extension of a client's brand. It delivers omnichannel support (chat, email, voice, social), back-office tasks, trust and safety services, and fraud/compliance monitoring, powered by a hybrid mix of AI and human agents plus CX consulting and QA. The company differentiates itself with its nearshore Latin America footprint (Dominican Republic and Colombia), a focus on scalable, branded service, and a commitment to a better work environment for staff (bilingual daycare, wellness facilities). Its goal is to help fast-growing companies improve customer experiences, streamline operations, and increase customer retention by aligning technology with human support.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
2018

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