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Hire Horatio CX

Tech-enabled BPO for omnichannel CX

Business Development Specialist

Full-TimePosted on 10/16/2026
No salary listed
Mid
Bachelor's
Santo Domingo, Dominican Republic
In Person
Sales & Account ManagementSales Development Representative

About the job

Requirements
  • Advanced, near-native English proficiency.
  • Proven experience in outbound sales or business development roles.
  • Proficiency in customer relationship management (CRM) software; experience with CRM, prospecting, and engagement tools.
  • A bachelor's degree in Business or a related field is preferred.
Responsibilities
  • Identify and prioritize high-potential accounts aligned with Horatio’s ideal customer profile by researching company operations, growth initiatives, business challenges, and decision-makers.
  • Execute targeted, multichannel outreach through cold calling, email, and LinkedIn, and develop personalized messaging connecting business challenges with Horatio’s value proposition.
  • Use buying signals, hiring trends, company news, and market intelligence to identify timely opportunities and develop relevant outreach strategies.
  • Conduct prospect conversations to understand needs, assess fit, and generate qualified sales opportunities.
  • Maintain accurate prospect and activity records in HubSpot, manage follow-ups, and work toward qualified meeting pipeline generation targets.
  • Partner with Sales and Marketing to refine targeting, messaging, and outreach strategies; test new approaches and share insights to improve results.
Desired Qualifications
  • Experience with HubSpot.

About the company

Hire Horatio CX provides tech-enabled business process outsourcing focused on customer experience and operational support. It builds dedicated, handpicked teams that act as an extension of a client’s brand, delivering omnichannel customer care, back-office tasks, trust and safety services, and fraud monitoring. The company uses a hybrid model that combines AI and automation with human agents, plus CX consulting and quality assurance outsourcing to optimize workflows. Its Latin American nearshore footprint and focus on creating a better work environment set it apart, serving high-growth industries like e-commerce, fintech, healthcare, and technology to improve customer experience and retention.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

2018

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Simplify's Take

What believers are saying

  • Horatio reported 77% of customers expanded engagements after starting, validating land-and-expand economics.
  • The company said 2024 workforce nearly doubled from 1,600 to nearly 3,000 employees.
  • Healthcare, fintech, and e-commerce demand for compliant nearshore CX keeps Horatio's services relevant.

What critics are saying

  • Revelio Labs showed 2026 employee counts down 2.5% from 2025, signaling utilization pressure.
  • Horatio listed no open jobs in August 2026, suggesting hiring momentum stalled.
  • Honduras expansion adds 500 seats before demand proves durable, risking underfilled capacity and margin compression.

What makes Hire Horatio CX unique

  • Bootstrapped since 2018, Horatio reached nine-figure ARR without outside funding in 2026.
  • HoratioHX, launched February 2, 2026, packages healthcare CX with compliance-heavy operations.
  • Its Latin America offices enable bilingual, in-office nearshore delivery across Santo Domingo, Bogotá, Santiago, Honduras.

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Benefits

  • Health Insurance
  • Performance Bonus
  • Employee Discounts
  • Commuter Benefits
  • Employee Social Events
  • Professional Development Budget
  • Wellness Program

Company News

PR Newswire
Aug 11th, 2026
Bootstrapped Horatio hits nine-figure ARR after seven years without outside funding

Miami-based Horatio has reached nine figures in annual recurring revenue after seven years of bootstrapped growth, placing it among less than 1% of companies to achieve this scale without outside capital. Founded in 2018 by Jose Herrera, Alex Ross, and Jared Karson, the company started as a customer support startup and now serves over 125 clients across healthcare, fintech, and e-commerce. Horatio employs more than 3,500 people across the US and Latin America, with operations in the Dominican Republic, Colombia, and Honduras. The company is growing at 40% year-over-year, with 77% of customers expanding their engagement after initial partnerships. Horatio nearly doubled its workforce in 2024 and recently launched HoratioHX, a healthcare-focused division supporting patient engagement and revenue cycle management.