National Account Manager - Amazon

Job Summary

The National Account Manager is responsible for independently managing the strategy and performance of Amazon. This role owns customer growth, AGM/profitability, forecasting, pricing, promotions, and cross-functional execution across key partners including Finance, Supply Chain, Inventory Management, Category Management, Marketing, and Product Divisions. The NAM applies customer, market, and financial insights to develop account recommendations, drive profitable growth and manage customer and business decisions within established parameters.

Job Description

Requirements

• Develop and execute short and long-term account plans that support profitable growth and align with broader business priorities.
• Use customer, market, and financial insights to identify growth opportunities and optimize product, program, pricing, assortment, content and promotional strategies that support profitable account growth.
• Own the sales budget for assigned accounts, including forecasting, performance tracking, and identification of risks and opportunities to support achievement of net sales and AGM/profitability goals.
• Manage customer programs, rebates, promotions, profitability and other commercial investments within established parameters; identify opportunities to improve profitability and reduce costs while supporting customer and business objectives.
• Conduct internal and external account business reviews to evaluate account performance, identify risks and opportunities, and align on account priorities and actions.
• Assess competitive price and brand positioning for assigned accounts and make recommendations that support sales growth,  profitability, and customer objectives.   
• Partner cross-functionally to identify and support  new product and commercialization opportunities for assigned accounts, including  product launch planning  and customer adoption.
• Develop  sales  forecasts and customer business cases using financial, market, and account insights to support planning, investment decisions, and profitable growth.
• Monitor customer, category, market, competitive trends, pricing, promotions, product performance, and emerging opportunities, to identify risks and opportunities and translate insights into account recommendations and actions.
• Develop and deliver customer sales presentations  that incorporate account performance, customer needs, product opportunities, and business recommendations.

Requirements

Education

• Bachelor’s degree in Business, Marketing, Sales, or a related field.

Work Experience

• At least 5 years of sales, account management, eCommerce, or related experience. Experience managing Amazon required.

Knowledge / Skills / Abilities

• Understanding of eCommerce fundamentals, including product content, availability, digital advertising, and online pricing and promotions.
• Strong knowledge of sales strategy, trade and category management, customer economics, and retail marketing concepts and practices. Demonstrated ability to execute account  strategies, sales plans, and commercial initiatives that support profitable growth.
• Ability to develop and execute account strategies, sales plans, and commercial initiatives that drive profitable growth. 
• Strong analytical skills and sound judgement in interpreting customer, market, and financial trends to develop recommendations, support forecasting, and inform account decisions.
• Demonstrated ability to operate independently and take ownership of customer and business initiatives within established parameters.
• Strong executive communication skills, with the ability to present business recommendations and strategic proposals to senior internal and external leadership.
• Strong cross-functional collaboration skills, with the ability to coordinate solutions to customer and business challenges.
• Moderate to frequent travel required for business purposes, including customer meetings, business reviews, negotiations, key events, and other business needs, both within and out of state.

Preferred Work Experience

• Amazon 1P management strongly preferred.

Knowledge / Skills / Abilities

• Amazon Vendor Central experience strongly preferred.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$116,000.00 - $174,000.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.