Junior Customer Lifecycle Manager - Email & SMS Marketing

What you will do

Plan, build, schedule and execute email campaigns, managing targeting, content, templates, dynamic content, testing and quality assurance within our Email Service Provider.
Support the development and optimisation of automated lifecycle journeys, including welcome, abandoned cart and browse, post-purchase, reactivation and retention programmes.
Build and refine customer segments using behavioural, transactional and engagement data, working with Creative, Content and Trading teams to deliver relevant and personalised communications.
Monitor campaign and journey performance, using CRM metrics, A/B testing and customer insights to identify opportunities and make continuous improvements.
Support the development of SMS marketing, database health and deliverability initiatives, while exploring automation, AI and other tools that can improve CRM efficiency and performance.

What you should bring

2-3 years’ experience in CRM, Email Marketing, Lifecycle Marketing or a similar digital marketing role, ideally within ecommerce, retail or D2C.
Hands-on experience with email marketing platforms such as Iterable, Braze, Salesforce Marketing Cloud, Klaviyo or similar, including campaign setup, audience selection, testing and scheduling.
Understanding of customer lifecycle marketing, segmentation, personalisation and automated journeys, with a curious, test-and-learn approach.
Good analytical, copywriting and communication skills, with the ability to interpret campaign performance data and turn insights into engaging, customer-focused communications.
Excellent attention to detail and organisational skills, with an interest in AI, marketing automation and emerging CRM technologies; familiarity with email HTML, deliverability, consent management or SMS marketing is desirable.

What we can offer you

A welcoming workplace full of drinks, snacks, friendly faces and fun team-building events.
Access to unique discounts at high street retailers, hotels, and service providers, in addition to a 50% discount on all Lovehoney products to explore and discover new ways to have fun.
Enjoy a hybrid work model that fosters flexibility and work-life balance, with three days per week in-office and the opportunity to work remotely for up to 4 weeks per year, alongside 25 days’ holiday, plus an additional day for each year you are with Lovehoney, providing ample time for relaxation, rejuvenation, and exploration.
Access to customized training opportunities to support your unique learning journey, complemented by biannual feedback cycles, offering valuable insights into your performance and growth areas, enhancing your development within the company.
Recognising the significance of physical and mental health, we proudly provide gym benefits in addition to a mental wellbeing platform, to ensure our employees thrive both professionally and personally.
Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.

Our interview process

CV review
Interview with one of Talent Acquisition Team Members
Hiring Manager Interview
Hiring Team Interview