Operations Manager

Job Title

Manager - Operations

Job Description Summary

Job Description

Key Responsibilities

Operations Management

• Lead and manage Integrated Facility Management (IFM) operations across multiple client sites.
• Ensure seamless delivery of Hard Services, Soft Services, Workplace Experience, and Vendor Management.
• Drive service excellence through SLA and KPI adherence.
• Implement best practices, compliance standards, and operational efficiencies.
• Conduct regular site audits and governance reviews.

Business Leadership

• Act as the primary business lead for assigned accounts/portfolios.
• Build and maintain strong client relationships at senior stakeholder levels.
• Identify opportunities for account growth, cross-selling, and service enhancement.
• Lead account reviews, business presentations, and strategic planning discussions.

Financial Management (P&L Ownership)

• Own and manage the Profit & Loss (P&L) for assigned accounts/business units.
• Ensure revenue achievement, margin improvement, and cost optimization.
• Monitor budgeting, forecasting, financial reporting, and variance analysis.
• Drive productivity initiatives and operational efficiencies to improve profitability.

INCO: “Cushman & Wakefield”