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Mercari

Peer-to-peer mobile marketplace for secondhand goods

HR Business Partner - Merpay, Mercoin

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeMinato City, Tokyo, JapanNo salary listed

About the Job

Requirements

  • At least 3 years of practical experience as an HR Business Partner or HR generalist.
  • Experience handling complex labor relations issues, making appropriate risk judgments, and coordinating with stakeholders.
  • Experience operating and improving performance management cycles, including goal setting, evaluation, and feedback.
  • Ability to respond flexibly and quickly to complex organizational challenges.
  • Ability to communicate effectively with stakeholders from executive to member levels.
  • Experience planning HR initiatives and managing projects.
  • Alignment with the Mercari Group and its companies' missions and values.

Responsibilities

  • Develop and implement HR and organizational strategies in partnership with business leaders and management.
  • Drive initiatives to embed the company's mission, values, and culture.
  • Develop workforce plans for the Fintech organization and collaborate with recruiting teams to achieve them.
  • Improve organization, team, and employee engagement for specialized Fintech talent, including finance and blockchain professionals.
  • Manage employee careers, development, and talent management.
  • Handle labor relations matters.
  • Partner with department heads to resolve complex personnel cases requiring HR judgment, including performance improvement plans, transfers, leaves of absence, and returns from leave.
  • Operate HR, evaluation, and compensation systems and promote performance management, from goal setting through sustained feedback cycles.
  • Build and adapt operations needed to support a rapidly growing organization.
  • Use AI to substantially improve HR operations and foster and promote an AI-native organizational culture.
  • Coordinate with the Center of Excellence HR specialist team on HR planning and system design.

Desired Qualifications

  • Experience working as an HR Business Partner, particularly in a startup or during the growth stage of an internet services company.
  • Strong interest in and ability to use AI and technology, including using large language model tools in work or leading quantitative HR data analysis using AI.
  • English proficiency at Independent level (CEFR B2).

About the Company

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Mercari

Peer-to-peer mobile marketplace for secondhand goods

Mercari operates a mobile peer-to-peer marketplace for buying and selling secondhand goods. Users list items by taking photos in the app, and buyers complete purchases there, with payments held in escrow until receipt is confirmed. Revenue comes from seller fees (10% in Japan; 10% plus 3.6% buyer protection in the US), plus Merpay payments and promoted listings, plus shipping partnerships for integrated delivery. The platform differentiates itself through a simple mobile experience, escrow and buyer protection, shipping integration, and a broader marketplace including Mercari Shops for sellers, with a goal of extending product life and supporting a circular economy.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Tokyo, Japan
Founded
2013

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