Kids Club Supervisor

Mandarin Oriental, Costa Navarino is looking for a Kids Club Supervisor to join our Kids Club team, for season 2027.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at Mandarin Oriental, Costa Navarino within the Kids Club Department in Pylos, Messenia, Greece, the Kids Club Supervisor leads the daily operation of the Kids Club, supports the development of the team and delivers engaging experiences for young guests, while maintaining the highest standards of service and safety. The Kids Club Supervisor reports to the Kids Club Manager.

As Kids Club Supervisor, you will be responsible for the following duties:

• Take care of young guests aged 4-12 in the Kids Club, ensuring a fun, engaging and welcoming experience at all times.

• Support the smooth day-to-day operation of the Kids Club by following the daily activity schedule, assisting with opening and closing duties, and delivering the highest levels of guest satisfaction.

• Create and deliver unique and engaging activities inspired by the local culture, sports and attractions, while maintaining excellent knowledge of all hotel products, services and Kids Club offerings.

• Ensure a safe environment for all activities by applying proper safety procedures and keeping all toys and equipment clean, safe and well maintained.

• Monitor and improve activity programs through participation levels and guest feedback, making necessary adjustments to maintain high-quality, fun and original experiences, while following up on guest comments and attending departmental meetings.

• Manage daily registrations, check-in/check-out procedures and Kids Club charges, ensuring proper accounting practices are followed, supporting service standards, collaborating effectively with other departments and contributing to departmental revenue goals.

As Kids Club Supervisor, we expect from you:

• Valid EU Passport or Hellenic Residence Permit.
• Bachelor's degree in Early Childhood Education, Education, Pedagogy or a related field is mandatory.
• Experience in a similar role, in a luxury hotel operation.
• Fluency in English. Any other additional language will be considered as a plus.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen.
• Three complimentary meals per day at our Colleague restaurant.
• Uniform and laundry of uniform.
• Private Medical Insurance.

We’re Fans. Are you?